Customer Service Experience

Francis Ebert

**** ****** *****, *** **** Richey, FL

716-***-**** ******@*****.***

Career Overview:

** ***** ** ******** ******* experience

** ***** ** ************ ********** Recreational Vehicle Technician

Team player with the ability to work independently

Hard-working, highly motivated customer service experience

Eager to accept new challenges and learn new tasks

Experience

Nautical Adventures

Warranty Advisor, 8/28/24-Present

Knowledge of Docmaster

Smokercraft Manufacturers portal

Axopar Manufacturers portal

De Antoinio Yachts portal

Fairline Yachts

Wellcraft U.S portal

Wellcraft Poland portal

Tidewater

Sailfish Manufacturer portal

Road King Trailer

Yamaha Manufacturer portal

Mercury Manufacturer portal

RESGISTER RV

Parts Specialist, 12/26/22- 08/24/2023

Researching & ordering RV parts for Customers & Technicians

Answer phones professional

Answer customers questions in person & on phone

Inventory Parts

Propane Specialist

Forklift Trained

Team Players & Works Independently

CAMPING WORLD RV, Holiday, FL

Products Specialist, 9/15/21 – 12/9/22

Researching & Ordering RV parts for Technicians & Customers

Pick up & deliver parts

Check Fedx & UPS shipping inventory for completeness

Keeping track of inventory

HARBERSON RV, Clearwater, FL

Parts Consultant, 2/17/18 –6/18/20

Customer Service

Product Specialists

Specialty in wi-fi; satellite antennas; flat-toe & hitches.

Walk-through specialist

Researching & ordering obsolete, old &/or new parts for technicians and customers

Restock Merchandise, creating & receiving Purchase Orders

Knowledge of IDS system

CAMPING WORLD RV, New Port Richey, FL

Product Specialists - 7/2/14 - 02/14/18

Customer Service

Discuss with Customer, what parts are required or needed

Research for new &/or old parts

Team Player

CAMPING WORLD RV – 7/2/14 - moved within the company

Registered Recreational Vehicle Technician

Works as a team member performing repairs of any major or minor defect.

Diagnoses the unit for repairs, customer issues & warranties

Responsible for review of final inspection and customer satisfaction

Customer relations

Independent Work – Total roof repair & sealants

BALLARD'S CAMPING WORLD, Hamburg, NY

Recreational Vehicle Technician 02/11- 07/1/14

Maintained up to the date knowledge of store & services

Repair any and all major or minor defects.

Diagnose the unit for repairs customer issues and warranties

Responsible for checking all used units to prepare for resale.

Developed highly empathetic client relationship and earned reputation

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