Front Desk Direct Support

CARTINA CRENSHAW

Charlotte, NC *****

910-***-**** - *.**********@*****.***

PROFESSIONAL SUMMARY

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS

Service Documentation

Specimen Collection

Client Education

Grocery Shopping

Convalescence Support

Household Cleaning

Client Records Management

First Aid Certification

Needs Assessment

WORK HISTORY

01/2019 to 10/2022 Direct Support Professional

RHA Health Services LLC – Benson, NC

Assisted disabled clients to support independence and well-being. Maintained clean, safe and well-organized patient environment. Monitored progress and documented patient health status changes to keep care team updated.

Administered medication as directed by physician.

Updated patient files with current vitals, behaviors and other data relevant to treatment planning.

Supervised daily activities and provided assistance to staff. Developed rapport to create safe and trusting environment for care. Led patient or group recreational activities for enhanced patient outcomes. 02/2017 to 01/2019 Front Desk Receptionist

Days Inn Hotel – Dunn, NC

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Transcribed phone messages and relayed to appropriate personnel. Used internal software to process reservations, check-ins and check-outs. Collected room deposits, fees and payments.

Kept accounts in balance and ran daily reports to verify totals. Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.

Responded swiftly to room requests and other inquiries made via establishment website, email or phone.

04/2013 to 06/2016 Administrative Assistant

Paul Williams Hauling – Dunn, NC

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Executed record filing system to improve document organization and management. Scheduled office meetings and client appointments for staff teams. Sorted and distributed office mail and recorded incoming shipments for corporate records.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. Processed invoices and expenses using QuickBooks to facilitate on-time payment. EDUCATION

07/1990 High School Diploma

North Mecklenburg High School - Huntersville, NC

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