Account Management Quality Assurance

Emily Rinaldi

PROFESSIONAL SUMMARY

Dynamic professional with a proven track record in account management at Cardinal Health, excelling in relationship building and proactive problem solving. Adept at enhancing customer satisfaction through effective communication and quality assurance, while supporting wildlife rehabilitation as a volunteer, demonstrating commitment to both human and animal welfare. Highly organized and detail-oriented specialist with proven ability to manage complex tasks efficiently and accurately. Expertise in project management, data analysis, and process optimization ensures timely and flawless execution of responsibilities. Demonstrates conscientious work ethic focused on achieving results and maintaining order. Ready to contribute skills and knowledge as Senior Specialist in account management and account maintenance.

SKILLS

EXPERIENCE

SR SPECIALIST, ACCOUNT MANAGEMENT, US

• Cardinal Health, April 2021-Feb 2025

• Oversee assigned Medical Products and Distribution customer(s) as it pertains to supply chain health and general service needs

• Support customer expectations and requirements through proactive account reviews, and regular engagement and review of key initiatives

• Prevent order disruption to customer through activities such as: elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions SR CUSTOMER SERVICE REPRESENTATIVE, US

Cardinal Health, August 2015-April 2021

• Processed, scheduled, and executed customer orders for new and established customers

• Informed customers of product, price, and policy changes to educate on issues and resolve concerns

• Engaged clients in person and over phone to answer questions and address complaints SR CERTIFIED PHARMACY TECHNICIAN, US

Sams Club, August 2013-August 2015

• Maintained proper drug storage procedures, registries, and records for controlled medications

• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy

• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead SR CERTIFIED PHARMACY TECHNICIAN, US

Walgreens, April 1999-August 2013

• Maintained proper drug storage procedures, registries, and records for controlled medications

• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy

• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead

• Experience in benefits with multiple carriers including Medicare Part B and D. EDUCATION

ASSOCIATES DEGREE IN BUSINESS MANAGEMENT, KY

Elizabethtown Community and Technical College, May 2004 HIGH SCHOOL DIPLOMA, Ky

Central Hardin High School, May 2001

REFERENCES

References available upon request

COMMUNITY SERVICE

VOLUNTEER, Glendale, Kentucky

Nolin River Wildlife, February 2025-Present

• Grew ability to work independently while completing assigned tasks without direct supervision.

• Observed rules and safety regulations of organization while carrying out assigned tasks.

• Developed strong communication skills while providing customer service to visitors at volunteer center.

• Organized and assisted with events, activities and programs to drive outreach initiatives.

• Participated in enrichment projects with the wildlife.

• Assisted with dressing changes and mediation administration with foxes, raccoons, skunks, and opossums.

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