Customer Service Logistics Coordinator

Sarah Kenney Service and Logistics Coordinator **********@*****.*** 508-***-**** 306 Paine Rd., North Attleboro MA 02760 Profile Summary:

A Service and Logistics Coordinator with experience in scheduling, dispatching, customer service and leadership. Participated in a Customer Service Championship Program in the UK and implemented new ideas and approachesinterdepartmentally. Knowledgeable in routing for the New England region, identifying appointment conflicts and maintaining an influx schedule for efficiency. Experienced in building the customer service relationship both internally and externally.

Key Competencies

• Team leadership

• Exemplary communication skills through telephone, email and direct channels

• Training new service dept. hires

• Consumer relationships

• Attention to detail, follow up and reaching mutually beneficial resolutions on a case by case basis as well as identifying any scheduling conflicts and dispersing work load.

• Developing best STOP for optimal appointment scheduling and interdepartmental communications.

• Ability to multitask in a fast paced, influx environment

Work Experience

Seaward Serives

Operations Coordinator

May 2023 - June 2024

As an ops coordinator for a startup company contracted by Vineyard Wind my my role was to fill in the gaps of needed support for the project manager. I was in charge of hiring, scheduling vessel mariners, attending conferences and job fairs. I was also working closely with vendors to establish net 30s, managing paperwork, submitting documents to the US Coastguard. In addition, I was helping to establish new policies and procedures.

Stannah Stairlifts Inc. Installations and Customer Service Coordinator March 2021 – March 2023 Daily responsibilities are founded in customer service. Prioritizing service calls based on urgency. Works with the outside sales team to secure installation appointments. Routing daily and weekly schedules for each technician. Reviewing paperwork and orders, maintaining spreadsheets of current orders and providing status updates. Works with tech support and warehouse division to ensure inventory of parts, request part orders and scheduling return visits. Troubleshooting common equipment issues over the telephone. Internal transfer of information and directing outside calls to the appropriate branch. Coordinates technicians training with our IT tech support. Participates in monthly meetings to review any installation issues that have occurred. Attends monthly technician meetings to bring the team up to speed on any changes in policy and address any concerns. Follows up on any outlying issue to be rectified as soon as possible by checking on part arrival, technician capability and schedule allowance. Updated customers about product availability and arrival times. Ability to work on web based and software based programs specifically designed for the company and scheduling. Worked directly with Field Manager to review new processes and implementation. Isaac’s Moving and Storage International Relocation and Senior Move Specialist December 2016 – March 2021 Oversee and execute the logistics for international relocations. Networked with oversea agents for import information concerning customs entry, pricing, cost analysis and added services. Developed relationships with Steamship Lines and NCOCCs to negotiate pricing. Advanced ability in managing both international and senior relocations from several national locations. Skilled at revenue retention. Held leadership role in overseeing coordination team and minimizing any external communication and budget issues. Skilled in data entry. Worked in both web and software programs.

Rainbow Movers, Inc. Relocation Specialist March 2014 – November 2016 Coordinated relocations on local, interstate and international levels. Scheduled appointments for the sales team and potential clients. Registered relocations in national and local databases. Point of contact for all move related questions and concerns. Worked with third party vendors for additional services. Worked closely with operations manager to maximize workload and routing options.

Education

Bachelor’s Degree in Communications and Public Relations Castleton State College, Castleton VT 2006-2010

Contact this candidate