Customer Service Representative

RESUME for MARY G. H I L L YEARS ****- **** Email: *****.******@***.*** Tel: 657-***-****

Truck, Ocean, Air Freight forwarding and Bills of Lading. Have assisted in past experience with Accounts Payable, Accounts Receivable and some Collections. Have Dealt with AEROSPACE companies within manufacturing, familiar with Aerospace terms.

January 2023 to Present FRANCES FORD PROPERTY MANAGEMENT - Santa Ana

Customer Service and Office Assistant managing and showing future tenants looking for an apartment within their financial range. Collecting rents, assisting and advising Foreman regarding

Any problems or repairs, dealing with complaints from tenants. Answering telephone calls and

making appointments to show an apartment or larger apartment depending upon customer needs.

Dealing with Foreman on complaints or problems regarding plumbing to kitchen situations as well

depositing rental payments to bank.

October 2021 to end January 2022 North American Van Lines - Beltman Relocation Logistics - Anaheim

Customer Service Representative and Data Entry processing. Scheduled shipments for delivery of purchases from Internet for delivery through Werner & CRST Trucking. Familiar with Invoices, credit memos, statements, email communications, and safety rules.

December 2020 to March 2021 Energy Management Incorporated - Anaheim Customer Service Representative, Inside Sales, Order Entry Management - Customer Service Representative for Marketing firm offering Services through Department of Energy Commission. Updating older homes for Energy efficient status. Estimated 200+ daily calls. (Temporary position).

Marketing firm offering Services through Department of Energy Commission. Updating older homes for Energy efficient status. Estimated 200+ daily calls. (Temporary position).

February 2019 to end January 2020 Smart Choice Heating, Plumbing, AC / Sales Anaheim

Call Center Representative/ Customer Service Representative /Order Entry Processing Mgnt of calls. Position involved incoming calls via Predictive Dialer to offer customers Special pricing in the way of Tune up /Maintenance for Air Conditioning, Furnace and Plumbing matters. (Service Titan software) with Daily calls of 245 -260.

February 2018 to end December 2018 Sienna Support Network/ Sales Santa Ana Loan Modification – Call Center – Intake Specialist for customers looking to Refinance homes. Position: Intake Specialist . Customer Service, Heavy Order Entry Management & Inbound call center of between 50 to 85+ calls per day. Processing of applications with Homeowners. .

December 2008 to November 2017 Santa Ana

Foreclosures/Inside Sales Document Collection Corporation (D.C.C.) Sales - Customer Service Representative - Explained Foreclosure and Loan Modification options to debt-ridden clients at a high-volume call-center. Educated customers on options and assisted clients with applications management, create and maintain Excel spreadsheets with updated information on loan status and debt settlements. Collaborate with banks, trust company, forensic loan auditors and mortgage companies. Selected as Closer Assistant with a large volume of daily calls. Estimated daily call range 200 to 225.

EDUCATION:

Santa Ana College, (Business Administration) completed 40 units Golden West College, (Certificate in Transportation/Logistics) 2 yrs – Night classes California State University Fullerton, (Certificate in International Marketing) 1 yr-Saturdays

University of Phoenix, Diamond Bar, 4 classes in Business Administration/ Logistics -4 classes Very Attentive to Sense of Urgency orders, extensive Multi-Tasking, customer service skills, as well as motivation and looking for a better place to work. Many years experience in dealing with

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