Office Administrator Data Entry

Loveleen Malhotra

Phone: 403-***-****) Email:************@*****.***

Objective

I aim to contribute to an organization’s success by leveraging my skills in Administration and Finance to drive innovation and efficiency.

EDUCATION

Business Diploma in Management (2017-2018)

Northern Alberta Institute of Technology

Masters in business administration & commerce and information

Technology (2011-2013)

Panjab University Chandigarh, India

PROFESSIONAL EXPERIENCE

Amazon Admin Department Edmonton, AB

Office Administrator October 2024 – Feb 2025

Customer Communication: Respond promptly and professionally to customer inquiries via phone and email, schedule appointments, and redirect calls as needed.

Information Verification: Ensure all necessary information is collected from customers and that all responsible parties are accurately identified.

Document Research: Review and analyze contract paperwork, service agreements, assessments, and customer files to support case resolution.

Item Tracking: Investigate and trace missing documents or related materials.

Record Keeping: Maintain systematic and organized filing of case communications and related documentation.

Data Entry and Notes: Accurately document customer and supplier interactions in diary notes, and input agency-settled claim data into the system.

Reporting: Create and manage statistical and settlement reports, as well as spreadsheets for internal use.

Finance Coordination: Collaborate with the Finance department to address billing and payables issues.

Correction services Canada (contract basis) Bowden, AB

Finance Specialist July 2023– to August 2024

Uploading the inmate’s rollover biweekly; Paying them biweekly.

Accounts Payable and Accounts Receivables

Paying suppliers; Working on the regular holds of the inmates

Working on their OPP Holds (Offender’s Personal Property).

Interviewing the Inmate’s biweekly about their problems and giving them solutions. Familiar with OMS, IFMMS, PHONEIX; Coordinating with other departments.

Working with spreadsheets, sales and purchase ledgers and journals.

Preparing statutory accounts and Reconciliation

Managing cash transactions. Retrieve data from various source systems to perform reconciliations.

Data entry-Managing Records. database management Processing forms and documents, Invoicing and billing entry, updating spreadsheets, verifying data, generating reports

Business Administrator and Office Clerk (March 2021 -June 2023)

Alison College - Calgary, AB

Administrative Support: Provided comprehensive administrative support to ensure smooth office operations, including managing correspondence, scheduling meetings, and maintaining office supplies.

Office Management: Overseed office equipment, coordinate maintenance, and ensure a cleaned and organized workspace.

Communication: Acted as a point of contact for internal and external communications, handling inquiries and routing them to the appropriate departments.

Document Management: Maintained and organized company documents, files, and records in compliance with company policies and legal requirements.

Reporting: Prepared and managed reports, presentations, and other documentation as needed.

Event Coordination: Assisted in organizing company events, meetings, and training sessions.

HR Support: Assisted with onboarding new employees, maintaining employee records, and supporting HR-related tasks.

CRM -Centralized customer data, customer interaction, customers services and support, Segmentation and targeting, Analytics and reporting

Office Administrator and Marketing Assistant (September 2019- March 2021)

Canadian Permit immigration Ltd- Edmonton, AB

-Schedule appointments, meetings, and conferences for employers.

-did perform other office duties as assigned.

-Work with clients to gather necessary information & documentation in a timely manner.

-Prepare forms, letters and other documents

-Finalize documents after review by IRCC and ensure all deadlines are met

-Provide information and assistance to clients regarding legal procedures

(NOT legal advice)

-Update database(s) and utilize case preparation/management tools effectively and efficiently - Monitor status of all filed applications and petitions

-Set up and maintain filing systems, utilizing knowledge of legal records and procedures and frequently controlling confidential materials and documents

-Accountable for marketing-related activities i.e., pamphlets printing and distribution, online advertisements, making calls to gain more business etc.

QUALIFICATIONS AND PREFERRED SKILLS

Experience: 5 years in a customer service role within a corporate office environment.

Communication: Strong written and verbal communication skills; able to convey information clearly and professionally.

Customer Service: Demonstrated ability in managing customer relations and resolving issues effectively and efficiently.

Organizational Skills: Highly process- and results-oriented with excellent time management and organizational abilities.

Policy Application: Capable of accurately interpreting and applying internal policies and procedures.

Technical Proficiency: Proficient in Microsoft Office applications, particularly Word and Excel.

Language Skills: English, Hindi & Punjabi

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