Intake Coordinator A Team
Resume:
KAREN MANDO
Cunningham TN *****
PROFILE
I am a personable and dedicated individual looking to join a team that works hard and has goals of excellence. My career with the most longevity has been in Optometry, and I worked and managed in that industry for a total of 33 years. Working with people, to help in any situation, is my passion, and it is where I am most comfortable. INTAKE COORDINATOR / Remote
Acorn Health
Nov. 2023 to Jan. 2025
Responsibilities:
As an experienced INTAKE COORDINATOR with a proven track record of coordinating appointments, communicating effectively with stakeholders, and managing client information, I am well-equipped to excel in a remote role. My background includes verifying client information, scheduling consultations, and facilitating therapy availability. With a strong focus on coordinating appointments for key personnel and ensuring seamless communication, I am adept at supporting the intake process efficiently and accurately. My attention to detail, organizational skills, and ability to adapt to changing circumstances make me a valuable asset in a remote INTAKE COORDINATOR position.
As an experienced INTAKE COORDINATOR with a proven track record of coordinating appointments, communicating effectively with stakeholders, and managing client information, I am well-equipped to excel in a remote role. My background includes verifying client information, scheduling consultations, and facilitating therapy availability. With a strong focus on coordinating appointments for key personnel and ensuring seamless communication, I am adept at supporting the intake process efficiently and accurately. My attention to detail, organizational skills, and ability to adapt to changing circumstances make me a valuable asset in a remote INTAKE COORDINATOR position.
• Verifying all client information, confirm availability for therapy. Responsible for all contact with families.
• Schedule families for consultations, assessments, clinical reviews, caregiver interviews and feedback meetings. Multiple screen scheduling.
• Handle any re-scheduling by client family or centers.
• Coordinating Clinical Director calendars and BCBA’s calendars for appointments.
• Communicating any changes with appointments or information from families directly to centers.
• Sending information to admissions department for any clients moving into the assessment process.
• Sending correspondence by email to families and assessing clinicians for all appointments.
• Providing families with all required information to begin the assessment process.
• Sending reminders for all upcoming appointments, sending instructions regarding virtual meetings
UNIT CLERK
Tennova Heathcare/ Sango ER
Jun. 2023 to Oct. 2023
Responsibilities:
• Handling all incoming calls to the unit.
• Checking in patients from Emergency transport.
• Arranging transport of patients to surrounding hospitals.
• Communicating with area hospitals for referrals from physicians.
• Assisting with unit patients when needed.
• Multiple screen use for availability at main hospital, security, and observation room.
• EMR
OFFICE MANAGER
Charles H. Daily, O.D. Modesto, Ca.
Sep. 1995 to Oct. 2022
Responsibilities:
• Handling all the day to day operations of a large, fast paced facility.
• Interviews, hiring, evaluations, terminations.
• Payroll hours and PTO accumulation.
• Implementing policy and structure for doctors and staff.
• Training staff and assisting them with improvement of job performance.
• Working closely with doctors and staff to encourage higher levels of performance and to boost office moral.
• Handling delicate situations with patients to satisfy their expectations.
• Opening and closing account receivables.
• Dealing with representatives doing business with the practice.
• Directing monthly staff meetings.
• Fill in for other departments as needed.
• EMR systems.
OPTOMETRIC TECHNICIAN
Charles H. Daily, O.D. Modesto, Ca.
Oct. 1989 to Sept. 1995
Responsibilities:
• Recording all information on patients at time of appointment.
• Performing all testing prior to seeing the doctor.
• Notifying all patients that are due for exams.
• Confirming upcoming appointments.
• Helping patients with any questions regarding their insurance, prescriptions, and any other concerns.
• Working with patients to choose the appropriate lenses and frames for their needs and lifestyle.
EDUCATION
Thomas Downey High School 1981-1984 (acquired my high school proficiency) REFERENCE
SANDY CICCARELLI (Acounting)
3401 Merrifield Dr. Modesto, Ca.
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