Customer Service Data Entry

Tony Ann

Hayles Tony Ann Hayles

Glenwood Spring District.,

Spalding P.O.,

Clarendon

876-***-****

*************@*****.***

ㅡ

Skills Problem solving, communication skills, organizational skills, technical skills, writing, data entry, active listening, time management, adaptability, patience, empathy, positive attitude, goal oriented, team collaboration ㅡ

Experience Sutherland Global / Customer Service Representative OCTOBER 2021 - JANUARY 2022, MANDEVILLE

Responsibilities included:

- responding to customer inquiries via phone, email, and chat, providing accurate information about our products and services,

- address customer concerns and troubleshoot issues, ensuring timely resolution and a satisfactory outcome for the customer,

- demonstrating empathy and patience while interacting with customers, maintaining a professional and friendly demeanor,

- utilizing product knowledge and company resources to effectively assist customers and provide appropriate solutions,

- maintaining accurate and detailed records of customer interactions, including inquiries, complaints, and resolutions. Mr Green’s Pharmacy / Sales Associate

JULY 2021 - SEPTEMBER 2021, CHRISTIANA

Responsibilities included:

- greeting customers warmly and provide friendly, courteous assistance as they enter the pharmacy,

- assisting customers in locating specific products within the pharmacy, answering questions about their uses, and explaining proper usage,

- processing customer transactions accurately and efficiently using the pharmacy's point-of-sale system,

- handling customer complaints or concerns with empathy and work towards resolution while adhering to company policies,

- assisting with inventory management, including monitoring stock levels and notifying management when products need to be reordered,

- participating in training sessions and workshops to enhance product knowledge and customer service skills.

Best App Technology / Sales Associate

APRIL 2020 - JULY 2020, SPALDING

Responsibilities included:

- greet customers warmly as they enter the store and create a positive first impression of our brand,

- engaging customers in meaningful conversations to understand their needs and preferences in app technology and electronics,

- providing expert advice and recommendations on the latest devices, gadgets, and app-driven products that align with customers' interests,

- demonstrating product features, benefits, and functionalities in a clear and engaging manner to help customers make informed purchasing decisions,

- assisting customers in selecting the right products based on their requirements, budget, and technological preferences,

- explaining technical specifications, app compatibility, and integration possibilities to ensure customers have a comprehensive understanding of their potential purchases,

- processing customer transactions accurately using our point-of-sale system, including handling cash, credit cards, and digital payments,

- maintaining a neat and organized sales area, ensuring that product displays are appealing and informative,

- staying up-to-date with the latest tech trends, product launches, and industry advancements to provide accurate and current information to customers.

ㅡ

Education Bishop Gibson High School / CSEC

SEPTEMBER 2014 - JUNE 2019, LOCATION

- Human and Social Biology

- Principles of Business

- English Language

- English Literature

- Social Studies

ㅡ

References Dwayne Harris (Pastor) Bernard Harris (Bishop) 876-***-**** 876-***-****

Contact this candidate