Call Center Store Manager
Resume:
Belleville, IL *****
***************@*****.***
Brandie
Coleman
My vision is to be an honest, empathetic and impactful leader and to be recognized with in my industry. I am committed to growing as a leader and delivering results. I thrive learning new skills and systems, and like problem solving. I am successful in retaining and growing a sales team, that thrives on results.
Store Manager
Store Specialist
Call Center Specialist
Spectrum
2019 - 2025
Spectrum
2012-2019
Verizon
2012 – 2015
Manage the busiest Spectrum retail store in Saint Louis with the most tenure team. Lead by example, treating people as people. Proven sales results, audits, inventory management, cash management, record keeping, scheduling, multitasking, problem solving. task completion and delegating. Coaching and delivering personal growth plans to strive to grow and be better. Setting goals and pushing the team to support each other keeping the business operating. Assisting sales reps and customers delivering first class service.
Worked as a team member to open and close the store. Setting and reaching sales goals, while operating the store and assisting customers. Building rapport, learning wants and needs, presenting an offer. Overcoming obstacles and gaining the sale. Gained sales through funnel management. Follow up by setting expectations.
Responsible for inbound calls in regard to Internet, TV, home phone, games and security suite for Verizon, local services in various stations. Adhered to schedule utilizing call control. Asking for the sale with benefits to show the value in the service. Top down selling with a fall back plan based on what I learned about the customer. Selling while delivering the best customer service possible. Worked as acting management to resolve issues and conflict. Went up and beyond to save the sale and obtain sooner install dates if needed.
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