Customer Service Team Lead

OPRAH RAHMING

Telephone Contact: C: 242-***-**** H: 242-***-**** // Email: ************@*****.***

Work Experience

CBS Bahamas, - January 2019 – Nov 2023

Sales Team Lead/Hardware Department Supervisor

●Processing orders, forms, applications, and requests; in addition, ensuring customer satisfaction and providing professional customer support.

●Meeting personal/customer service team sales targets and call handling quotas.

●Build sustainable relationships and trust with customer accounts through open and interactive communication

●Assisting with inventory and store shipment ensuring that all stock has been verified delivered and present.

Taylor Industries Ltd. - September 2015 – January 2019

Store Supervisor/Sales Team Lead

Store Manager: Elvardo Moss

●Monitored warehouse finances by providing monthly budget reports that included expenditures, sales and other variances; along with implementing corrective actions.

●Assisted with training, coaching and developing employees on the company’s core standards.

●Maintained inventory by monthly physical counts, handling procurement, keeping appliances stocked, and overseeing shipment orders/deliveries.

●Assisted several customers daily with concerns, inquiries, purchasing requests and complaints.

●Accountable for providing exceptional customer service, achieving sales and service objectives to drive profitable sales growth.

Education

The Bahamas Technical and Vocational Institute

Expected Graduation Date: Fall 2021

Major: Business Administration Management

Aquinas College (High School), September 2008 - June 2014

Achievements/Extra-Curricular: Honor Roll, Student Merit Award, Ranger Cadets Certification, Student Christian Council, and Sports (Basketball Team).

Skills

●Microsoft Applications: Word, Excel, Publisher, PowerPoint, etc.

●Advance Customer Service Skills, Sales, etc.

References

Available upon request

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