Customer Service Inventory Management
Resume:
Lakeisha Hill
EXPERIENCED & QUALIFIED
Charlotte, NC 28213
**************@*****.***
Professional Summary
To obtain employment that will utilize my past experience and provide opportunity for growth in upward mobility, and compensate with a competitive salary. Authorized to work in the US for any employer
Work Experience
Retail Store Manager
Sodexo magic Food Service-Charlotte, NC
March 2024 to Present
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff scheduling
• Implemented effective visual merchandising strategies to optimize product placement and drive sales
• Maintained high standards of customer service by resolving escalated issues promptly and ensuring customer satisfaction
• Collaborated with vendors to negotiate favorable terms for merchandise procurement while maintaining quality standards
• Developed strong relationships with key customers through personalized interactions resulting in increased loyalty and repeat business
Travel Agent
Hills' Dreamworks Travel Destinations-Charlotte, NC December 2020 to Present
• Provided personalized travel recommendations and itineraries to clients based on their preferences, budget, and desired destinations
• Booked flights, hotels, rental cars, and other travel accommodations for clients using various reservation systems
• Researched and stayed up-to-date on the latest travel trends, destinations, and deals to offer clients the best options
• Handled customer inquiries regarding travel plans, changes or cancellations with professionalism and efficiency
• Assisted clients in obtaining necessary travel documents such as passports or visas by providing guidance on application processes
• Stayed updated on industry regulations related to COVID-19 protocols ensuring compliance when making travel arrangements during the pandemic period Mail Clerk Supervisor
JP MORGAN- Manpower-Charlotte, NC
March 2009 to April 2024
• Processed and verified a high volume of documents on a daily basis, ensuring accuracy and adherence to company standards
• Performed quality control checks on completed documents to identify errors or inconsistencies, making necessary corrections before final submission
• Maintained confidentiality and data integrity by handling sensitive information in accordance with company policies and procedures
• Assisted in training new team members on document processing procedures and best practices
• Collaborated with team members to identify bottlenecks or areas for improvement within the document processing workflow
• Worked closely with cross-functional teams such as finance, HR, and operations to gather necessary documentation for audits or regulatory compliance purposes Concessions Supervisor/Hiring Ambassador
Levy's Restaurants-Charlotte, NC
April 2022 to November 2023
• Led a team of 150+ employees, providing guidance and support to ensure efficient operations
• Developed and implemented strategies to improve productivity and streamline processes
• Managed daily operations, including scheduling, inventory management, and customer service
• Achieved 97% increase in sales through effective staff training and motivation
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
PSE Mail Processing Clerk
US Posal Service-Ballantyne-Charlotte, NC
August 2021 to August 2021
• Sorted and distributed incoming mail to appropriate departments, ensuring timely delivery
• Processed outgoing mail, including packaging, labeling, and arranging for courier or postal service pickup
• Operated postage meter machine to accurately weigh and affix postage on outgoing mail
• Processed outgoing mail, including packaging, labeling, and arranging for courier services as needed
• Performed routine maintenance on mailroom equipment to ensure proper functioning at all times Room Attendant/Housekeeping
HILTON CHARLOTTE CENTER CITY-Charlotte, NC
September 2017 to March 2020
• Cleaned and maintained guest rooms, ensuring a high standard of cleanliness and presentation
• Stocked and replenished room supplies such as toiletries, linens, and towels
• Collaborated with housekeeping team to ensure efficient turnover of rooms for incoming guests
• Adhered to hotel policies and procedures regarding privacy, security, and confidentiality
• Followed established protocols for handling lost-and-found items left behind by guests Housekeeping/Laundry
HILTON CHARLOTTE EXECUTIVE PARK-Charlotte, NC
September 2014 to August 2017
• Performed thorough cleaning tasks including dusting, vacuuming, mopping floors, and changing linens
• Stocked and replenished supplies such as toiletries, towels, and bedding to ensure guest satisfaction
• Collaborated with front desk staff to prioritize room cleaning based on guest check-in/check-out schedules
• Responded promptly to guest requests for additional amenities or services in a courteous manner
• Followed established safety procedures when handling cleaning chemicals and equipment
• Assisted in training new housekeeping staff members on proper cleaning techniques and hotel policies Certified Tax Preparer/ CCSR
LIBERTY TAX SERVICE-Charlotte, NC
September 2013 to April 2014
• Prepared and filed accurate federal, state, and local tax returns for individuals, partnerships, corporations, and trusts
• Audited completed tax forms for errors or discrepancies before submission to minimize the risk of audits or penalties
• Maintained confidentiality of client information in accordance with professional ethics standards
• Utilized electronic filing systems to submit tax returns efficiently while ensuring accuracy of data entry
• Maintained up-to-date knowledge of changes in federal, state, and local tax laws through regular training sessions
Operations Clerk II
WELLS FARGO DISTRIBUTION CENTER-Charlotte, NC
October 2013 to December 2013
• Collaborated with cross-functional teams to resolve any discrepancies or issues related to inventory management
• Implemented process improvements to enhance efficiency in inventory control procedures
• Maintained a clean and organized work area to ensure a safe working environment for all staff members
• Ensured compliance with company policies and procedures related to inventory management processes
• Provided support during peak periods by assisting in order processing or warehouse duties as needed Assistant Manager
LEVY RESTURANTS at Bobcats Arena-Charlotte, NC
January 2006 to November 2007
• Supervised and trained a team of 100+ employees, providing guidance and support to maximize productivity
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Conducted regular meetings with staff to communicate goals, expectations, and provide updates on company initiatives
• Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed
• Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
Assistant Manager
AMF Lanes- University-Charlotte, NC
December 2004 to January 2006
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Supervised and trained a team of 15 employees, providing guidance and support to maximize productivity
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Coordinated special events or promotions within budget constraints while exceeding customer expectations
Education
HIGH SCHOOL DIPLOMA
Garinger High School-Charlotte, NC
1998 to 2000
Awards
OUTSTANDING CUSTOMER SERVICE
September 2007
Was awarded by my manager with a gift card for providing great customer service. Certifications and Licenses
ServSafe
February 2025 to Present
Food Handler Certification
Certified Tax Preparer
December 2014 to January 2015
Groups
TEAM LEAD VOLUNTEER
November 2006 to August 2008
Volunteered as a team member for the democratic campaign, registering residents to vote.
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