Business Analyst Project Management

Ali Tinwala

Email: **********@*****.***

Phone: 806-***-****

Houston, TX 77459

Houston, TX

806-***-**** **********@*****.***

Business Analysis Project Management Data Analysis

www.linkedin.com/in/alitinwala110

Business Analyst skilled in analyzing complex business challenges, driving process improvements and enhancing operational efficiency through effective solutions, stakeholder collaboration and negotiation.

Key Skills

Business Analysis: Requirements Elicitation, User Stories, Process Flows, Use Cases, Mockups/Wireframes, Business Acumen, Process Improvement, RTM, Functional/Technical.

Project Management: Agile/Waterfall Methodologies, Gnatt Chart, Scrum/Kanban, Backlog Prioritization.

Data Analysis: SQL, ETL, Data Mapping, Data Modeling, Quality Assurance.

Tools: Jira, Azure DevOps (ADO), Visio, MS Office Suite, SQL Server, SAP, Oracle JDE.

Soft Skills: Communication, Problem-Solving, Analytical Thinking, Interpersonal, Cross Functional Collaboration, Leadership, Customer/Delivery Focus.

Education

M.S. – Data Science, Northwestern University, Chicago, IL. 2019

Bachelor’s – Management Information Systems (MIS), Texas Tech University, Lubbock, TX. 2012

Experience

United Airlines - (contract) Nov. 2022 – current

Business Analyst

Collaborated with product owners to elicit and document requirements using Azure DevOps (ADO), driving business and technical studies for better business solutions and guidance on implementation.

Enhanced existing applications used by United by analyzing Collab's complex architecture and exclusive features (Role selection, EasyChat, Alerts), resulting in improved system integration and user experience.

Led the migration and creation of more than 70 enterprise-scale alerts for United employees at NOC and SOC levels, employing strategic automated and manual triggers tailored to specific role privileges and scenarios.

Promoted minor redesigns of an existing prototype for alert management, alert template and user actions, enabling autonomy for business users via a self-service admin console.

Designed a comprehensive role architecture by leveraging existing attributes and creating unique identifiers, enhancing operational efficiency by implementing role-based security for over 75,000 end users.

Created awareness between business and end product by providing visibility on role groups and permissions, ensuring a smooth security roll-out via phases for desktop and mobile users.

Produced detailed mockups for the development team, which facilitated first-time-right delivery and improved project efficiency.

Implemented process improvements and best practices using Agile methodology, enhancing team efficiency and project outcomes.

Developed use cases for ACARS uplink/downlink transmissions and exception scenarios, leveraging its IMI/SMI code to improve communication efficiency.

Facilitated productive stakeholder engagement and served as a proxy product owner for the development team, driving effective collaboration and project alignment.

(OXY) Occidental Petroleum - (contract) Sept. 2021 – Oct. 2022

Business Analyst

Converted business, functional, technical requirements into actionable user stories using Jira, adhering to Agile/Scrum methodology.

Designed a solution by presenting As-Is and To-Be data model via entity-relationship diagram (ERD) and creating process improvement flow in Visio to optimize alarm assignments, eliminating dependency on the third-party vendor, Otars.

Enhanced the Field Mobility app for well operators to manage their facilities, providing features like route mapping and real-time alarm notifications to improve operational efficiency.

Worked on integrating Nexus and Asset Manager (PI tags) to capture real-time data for each well attribute, enabling a time series data model to optimize uptime and downtime tracking metrics.

Generated mockups to help the team visualize development outcomes, which facilitated better design decisions and alignment with project goals.

Acquired in-depth knowledge of OXY's architecture, including both custom web (Nexus) and mobile (Field Mobility) applications, enhancing system understanding and support capabilities.

Optimized and prioritized product backlog, leading to more efficient sprint planning and successful iteration deliveries in Agile frameworks.

United Airlines - (contract) March 2021 – Sept. 2021

Business Analyst

Utilized customer-facing channels, including ISA (Inflight Service Application) and UA (United App), to assess and prioritize application enhancements, leading to improved user experience and increased application efficiency.

Maintained a proactive product backlog in Jira, forecasting two sprints ahead with new and existing user stories to optimize sprint planning and delivery.

Designed a To-Be process workflow in Visio that streamlined the pre-order economy buy-on-board enhancement.

Defined a new response data structure for efficient storage in Couchbase, optimizing data retrieval and generating JSON files to pass over to the ISA mobile application (iOS).

Assisted in defining flight segments, preorder windows, eligibility, and FMS catalogs by creating ‘events’ based on business rules, and reused premium cabin categories to define 'nested segments', which enhanced performance and optimized data volume capture for .com & UA.

Collaborated with the UI team and developers to integrate pre-order purchases into the seat map for flight attendants, using adapters to map and merge food product data, enabling visibility of customer orders and seat assignments via ISA.

Attended user acceptance testing (UAT) sessions with QA and then with business to align expectations.

(NOV) National Oilwell Varco - (contract) Feb. 2020 – March 2021

Business Analyst

Led requirement elicitation, backlog refinement, and planning sessions using Scale Agile Framework and ADO, ensuring clarity, prioritization of user stories and alignment with business needs.

Assisted the QA team in ensuring test cases met acceptance criteria and business requirements, maintaining quality assurance throughout software development lifecycle (SDLC).

Produced design artifacts, including process flowchart and UI mockups to guide development team.

Created data models and business information flows, correlating them to system design to produce custom-crafted reports (RMS), enhancing data-driven decision-making.

Directed the migration of RigSense Core to Edge (cloud), integrating existing and enhanced features for improved well management and drilling operations at wellsites and pads.

Collaborated on RigSense Core & RMS projects, coordinated across development teams, QA, and product owners to enhance project efficiency, resulting in improved project timelines.

Defined 10-week roadmaps during PI (product increment) planning by mapping out epics and features, then breaking them down into actionable user stories.

Developed technical expertise in business domain to deliver consistent solutions, driving project success with clear, concise, and testable requirements, while consistently meeting sprint goals.

Managed expectations by attending unit, integration, and UAT testing sessions, ensuring alignment with project goals.

LyondellBasell - (contract) Sept. 2019 – Feb. 2020

Business Analyst

Streamlined timelines and enhanced collaboration by concurrently managing SAP HCM projects focused on Compensation, Employee Central, and Rewards & Recognition using the Waterfall methodology.

Enabled managers to better understand and capitalize on business opportunities by highlighting key business decision factors, leading to more informed strategic planning.

Optimized project management resources, resulting in improved efficiency throughout all project phases.

Helped create an As-Is SAP diagram for 212 interfaces to enhance system understanding and data migration planning.

Created test cases and assisted in developing Selenium scripts to enhance software reliability, and mapped them to a requirements traceability matrix (RTM) to improve testing, communication, and triaging.

Led the development, testing, and implementation of interfaces for SuccessFactors integration, transforming on-prem SAP HCM into SAP Cloud Employee Central.

Chevron - (contract) Sept. 2018 – Sept. 2019

Business Analyst

Managed multiple projects (RMRPDA & WITSML) simultaneously, coordinating with various development teams and product owners, resulting in timely project delivery and enhanced team collaboration.

Met with product owners to groom the product backlog, prioritize user stories in Jira, and capture functional and non-functional requirements, ensuring alignment with business objectives and improving project clarity.

Created comprehensive documentation, including software requirement specifications, which facilitated a smooth transition to operations (TTO) and improved support for newly implemented systems.

Led daily scrum meetings and Agile ceremonies as a proxy, boosting communication and project tracking with offshore developers.

Created mockups, refined user stories, and defined acceptance criteria (AC) to align solutions with business needs, resulting in successful project outcomes.

Mapped tables to new data attributes using Hive and Hadoop (HDFS) in CDP ecosystem, creating Spotfire dashboards for production forecasting and asset performance prediction.

Made key decisions as a proxy to the product owner, improving project outcomes.

Assisted in identifying and defining test scenarios and test cases necessary to validate user stories.

Contributed to custom application development and data integration projects, enhancing system functionality and data flow efficiency.

Collaborated with the ETC (Energy Technology Center) as part of the EDAP (Enterprise Data Analytics Project) team, contributing to strategic data analytics initiatives.

Oil States International - (contract) Sept. 2016 – Sept. 2018

Business Analyst

Collaborated with decision makers, system owners, and end users to define business, financial, and operational requirements, to identify and optimize solutions to system issues.

Participated in design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow.

Led research on software and hardware products, created business cases that guided purchasing decisions and optimized investments.

Designed systems models, specifications, diagrams, and charts to provide direction to system programmers.

Formed ad-hoc SQL queries for data analysis, including stored procedures and inner joins on multiple tables.

Analyzed data from multiple disparate sources to generate actionable insights to ensure measure on data quality and data integrity.

Performed ETL via SSIS to provide a holistic view of data format and structure, contributing to the development of a comprehensive data dictionary.

Developed a functional specification document (FSD) for RFGen and Oracle JDE integration, using a Waterfall methodology within the software development life cycle (SDLC).

Halliburton - (contract) May 2015 – April 2016

Business Analyst - QA

Led workshops and working sessions with functional groups to create 2 of 11 End2End test plans, which improved testing process coverage and ensured comprehensive testing.

Mapped the As-Is process in Visio and conducted gap analysis, which led to targeted improvements in process efficiency and effectiveness.

Collaborated with project teams to analyze business needs and dependencies for the Sputnik and Discovery product service line divestures, while supporting project managers in creating metrics and status reports on milestones, risks, mitigations and achievements.

Worked closely with 9 business analysts, each overseeing a different project track, to create and finalize requirement traceability matrix (RTM) for their respective projects, ensuring alignment of requirements.

Guided triage meetings within the SDLC using Waterfall methodology to manage bug defects in MS Team Foundation Server (TFS) and HP Quality Center, improving defect resolution efficiency and software quality.

Assisted in creating the implementation strategy, cutover list, and schedule using MS Project, collaborating with cutover leads and project managers across 22 functional areas.

Assisted a team of 11 in provisioning and managing the cutover of 2,000+ tasks and sub-tasks for the divestiture project, overseeing the entire process from infrastructure and mobile devices to applications.

Prepared cutover strategy, identified key cutover objects, and coordinated with project managers to ensure seamless migration of SAP and Non-SAP systems from Halliburton's domain to DivestCo domain.

Created workflow diagram in Visio to map the sequence of activities across different functional areas for the blackout dress rehearsal.

HESS Corp. - (contract) Oct. 2014 – April 2015

Business Analyst

Owned deliverables such as business requirement documents (BRDs), functional specification documents (FSDs) and technical specification documents (TSDs) among several cross functional teams, ensuring consistency and level of detail is in parallel to the stakeholders requirements.

Led scrum and status meetings with internal teams to identify and resolve impediments.

Served as a liaison between business stakeholders, the SAP SuccessFactors configuration team, the data migration team and 3rd party vendors to ensure seamless collaboration and alignment.

Conducted interviews, meetings and Joint Application Design (JAD) sessions to gather requirements effectively.

Managed the development, testing, and implementation of 32+ BizTalk interfaces for SuccessFactors integration with third-party applications, driving the transformation of on-prem SAP HCM to SAP Cloud Employee Central.

Converted functional requirements into a workflow design using Visio, enhancing team understanding and communication of project processes.

Coordinated with offshore QA and application vendors to oversee testing and address issue resolutions, ensuring smooth project execution and timely issue resolution.

Assisted in administering SharePoint by managing user access, creating permissions, configuring views, and updating content, improving project stakeholder collaboration and information accessibility.

Analyzed data segments and data structure between test files and source to target documents from the SuccessFactors system to third-party subsystems, ensuring data integrity and accuracy in system integration.

Applied a hybrid Waterfall-Agile model within the software development lifecycle (SDLC) framework, following E&P IT PMO guidelines to ensure timely delivery of the human resource transformation (HRT) project.

Service Corporation International July 2012 – Sept. 2014

Business Analyst

Collaborated between business and IT teams to enhance HMIS application with UX methodology on ASP.Net.

Gathered and documented business requirements, configuration designs, gap analysis, and test cases to ensure project alignment, resulting in successful implementation and meeting project goals.

Refined use cases, aligning them with user-system interactions for accuracy.

Enhanced software quality by using VSTS to effectively identify and resolve bugs during multiple testing phases in the Waterfall method.

Consulted on impact assessments for production environments, improving issues like Microsoft connectivity and optimizing OAS application compatibility.

Improved HMIS application security for 10,000+ users, improving operational efficiency using SQL via SQL Server.

Conducted data analysis using Excel and SQL (SSRS) to query the database and generate reports for better decision making.

Additional Skills

Technical Skills

Languages

MS Office Suite, MS Project, MS SharePoint, SQL, MS Business Intelligence (SSIS, SSRS), Visio, BPM, CMS (Joomla), VMware, JIRA, ADO, HTML, ERP (SAP & Oracle JD Edwards), HRIS (SF Employee Central), JSON/XML, ASP.NET, UX/UI, HP Quality Center, Team Foundation Server, SaaS, RTMS, Hue (Impala and Hive), HP ALM, Mobile App, SnagIT, Cloudera Data Platform (CDP), Power BI.

Urdu/Hindi & Gujarati

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