Human Resources Generalist

Carly Zurla

732-***-**** *****.*****@*****.*** www.linkedin.com/in/carlyzurla/

Professional Experience

Senior HR Generalist / Assistant of Operations

Quality Refrigeration Sales & Service – May 2024–Present Remote

• Lead HR functions and support operational improvements for a growing commercial refrigeration company, working directly with the CEO and executive leadership

• Develop and implement systems and processes to streamline internal operations, including onboarding, offboarding, leave management, benefits, and performance reviews

• Create and enforce policies that align with business strategy and organizational goals

• Develop HR-driven business strategies and present recommendations to leadership Human Resources Generalist

Idera, Inc. – Apr 2023–May 2024 Remote

• Managed HR systems including ADP and UKG for a distributed workforce

• Oversaw benefits administration and ensured compliance with EEOC regulations

• Supported employees and leadership in HR-related matters with timely, accurate guidance Human Resources Generalist

Mortgage Unlimited – May 2022–Apr 2023 Hybrid

• Sole HR team member responsible for developing and managing the HR department

• Built and implemented SOPs for recruiting, onboarding, and offboarding

• Led policy development for flexible PTO and performance reviews

• Liaised with insurance brokers to evaluate and implement new benefits

• Created and maintained reports for senior leadership HR Coordinator

Ernst & Young – Feb 2019–May 2022 Hoboken, NJ / Remote

• Supported multiple HR Generalists across business units

• Utilized PeopleSoft and SuccessFactors for employee data management and reporting

• Facilitated onboarding activities and completed I-9 reverifications

• Maintained monthly reporting for People Advisory Services HR Assistant (Contractor)

Hamburg Süd – Nov 2018–Feb 2019 Morristown, NJ

• Completed E-Verify, prepared onboarding materials, and reviewed I-9s Carly Zurla

732-***-**** *****.*****@*****.*** www.linkedin.com/in/carlyzurla/

• Updated SOPs and supported compliance-related initiatives (e.g., lactation room setup, privacy policy research)

• Audited year-end profiles for bonuses and merit consistency Diversity & Inclusion Intern

CohnReznick LLP – Apr 2018–Nov 2018 Roseland, NJ

• Supported D&I initiatives and contributed to firm-wide survey and handbook launches

• Coordinated events and communications around firmwide DEI strategy Administrative Assistant / Admissions

Tranquil & Quest – Apr 2017–Jul 2017 Bridgewater, NJ

• Tracked monthly budgets and organized referral and client data

• Scheduled intake appointments and supported administrative coordination Utilization Review Assistant

GenPsych PC – Dec 2014–Apr 2017 Bridgewater, NJ

• Managed insurance appeals and review tracking processes

• Collaborated with UR team to ensure timely completion of review tasks Lead Teacher

KinderCare – Sep 2013–Nov 2014 Branchburg, NJ

• Oversaw daily care and development of toddlers

• Maintained classroom standards and provided family tours Customer Relations Specialist

Ray Catena Infiniti – Aug 2010–Sep 2013 Bridgewater, NJ

• Scheduled services, maintained client files, and supported front desk operations

• Assisted in cross-functional sales tasks and customer relationship management Skills

• HRIS: ADP, UKG, PeopleSoft, SuccessFactors, JustWorks

• Benefits & Compliance: EEOC, I-9/E-Verify, PTO Policies

• Reporting & Analysis: Org Charts, Attrition Reports, Performance Tracking

• Communication: Employee Relations, Onboarding, Internal Policy Rollouts

• Process Improvement: SOP Development, Cross-Functional Coordination

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