Customer Service Route Driver
Resume:
WILLIAM ROBERSON
North Las Vegas NV 89084
Highlights of Qualifications
• Exceptional attendance and punctuality record
• Sharp, alert eye for analyzing and interpreting details
• Highly motivated with more than ten years of experience in customer service/collections
• Works well with others and under pressure
• Strong ability to focus and prioritize
May Trucking LLC August 2019-Sept 2021
• OTC all eleven western states non touchable freight Keolis Transit Sept 2021-Present
• Bus operator fixed route driver
Portfolio Recovery Associates LLC November 2017-July 2019
• Arranged debt repayment & established repayment schedules based on customers' income. Persuade customers to pay amounts due on credit accounts, damage claims, and non-payable checks
• Located and monitored overdue accounts using computers and a variety of automated systems
• Traced delinquent customers to new addresses via post offices, telephone companies, credit bureaus Clark County Collection Service October 2016-April 2017
• Collection Agent; Third party collection; Primary medical accounts ICSB LLC, DOT Safety Trainer Sept 2014-August 2016
• Train drivers on Wisconsin DOT safety compliance for CDL issuance Asst. Manager, Security Financial Dec 2012-Sept 2014
• Customer service to all applicants in need of loan assistance
• Assist in authorization of loan applications and in collection calls to retain all loans Collection Specialist, Collect Southeast August 2010-Sept 2012
• Arranged for debt repayment and established repayment schedules based on customers financials
• Persuaded customers to pay amounts due on credit accounts, damage claims, and non payable checks
• Located and monitored overdue accounts using computers and a variety of automated systems
• Traced delinquent customers to new addresses via post offices, telephone companies & credit bureaus Recovery Manager, Nicolas Financial Feb 2002-Sept 2009
• Reviewed deficiencies to deem collectible or possible legal prospect
• Represented company in small claims litigation including garnishment and replevin
• Negotiated and worked payoff settlements on charged off accounts
• Demonstrated effective skip tracing
• Maintained and met monthly goals
• Trained and oriented new employees
Customer Service/Collections, Palms of Pasadena Hospital Feb 2000-Jan 2002
• Arranged for debt repayment and established repayment schedules
• Advised customers of necessary actions and strategies for debt repayment
• Answered customer questions regarding problems with their accounts
• Recorded information about financial status of customers and status of collection efforts Education
University of Wisconsin-Stevens Point September 1974-December 1976 Earned 30 credits toward a Bachelor of Communications degree Awards/Honors
Consistently awarded bonuses for hitting targeted goals Perfect Attendance
Employee of the Month
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