Customer Service Specialist
Resume:
Debra Walker
Saint Paul, MN *****
**************@*****.***
Professional Summary
Customer service oriented professional with 6+ years of banking management experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Capable of coordinating the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.
· Shows sound judgment and good decision making when dealing with problems.
· Manages time and priorities in multitask environments.
· Strong written and verbal communication skills.
· Microsoft Office Applications – MS Excel, MS Word. Work Experience
Member Service Specialist
Prime Therapeutics-Eagan, MN
June 2022 to January 2025
• Developed strong product knowledge to effectively assist customers with their inquiries and provide accurate information on features, pricing, and availability
• Recognized as top-performing team member multiple times based on metrics such as call quality scores, first-call resolution rate, and customer satisfaction ratings
• Maintained detailed records of all customer interactions using CRM software, ensuring accurate documentation for future reference
Customer Service Specialist – Call Center
State of Minnesota-Saint Paul, MN
October 2021 to January 2022
· Assist customer with application and enrollment process and procedures.
· Access and update data using multiple software apps, screens and window systems.
· Research, analyze and assess caller needs and transfer to correct source. Full Time Student
Ultimate Medical Academy-Saint Paul, MN
April 2020 to October 2021
· Remained self-directed, motivated, and accountable for personal actions.
· Came prepared for class and completed assignments on time.
· Navigated new technology, utilized available resources, and set realistic expectations. Customer Service Representative – Call Center
Transamerica Retirement Solutions-Saint Paul, MN
October 2019 to March 2020
· Answered inbound phone calls and assisted customers with retirement loans and withdrawals.
· Followed regulations for processing items and documented and coded customer interaction.
· Resolved customer issues in a timely and thorough manner and provided customer service. Manager / Customer Service
TCF Bank-Woodbury, MN
August 2013 to October 2019
· Managed operations under dual control and implemented products and services to team members.
· Completed assignments under pressure, ensured staff followed policies and procedures, and assisted customers.
· Protected private and confidential business and customer information and resolved employee and customer issues.
Retail Cashier / Customer Service
Menards Home Improvement Store-Saint Paul, MN
March 2010 to May 2013
· Interacted with customers in a positive manner and demonstrated a high level of customer service.
· Scanned merchandise, processed retail transactions, accepted payments, and stocked shelves.
· Trained cashiers to work at service desk, tracked and monitored inventory, and worked in fast-paced environment.
Education
Associate of Applied Science degree in Health Sciences Ultimate Medical Academy
2021
Skills
• Medical Administrative Assistant
• Medical Terminology
• Medical Transcription
• Patient Processing
• Patient Registration Medical Records Management
• Check In
• Check Out
• Data Entry
• Release of Information HIPAA Compliance
• Medical Laws & Ethics
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