Customer Service Pharmacy Technician
Resume:
Michele Sparks
Experienced and dedicated healthcare representative with a passion for customer services Richmond, KY 40475
***********@*****.***
Professional Summary
With 17 years of dedicated experience in customer service, I excel in providing compassionate care and maintaining excellent communication with patients and colleagues. My strong computer skills enhance my ability to manage inquiries and streamline processes efficiently. I am committed to creating a supportive atmosphere that values patient well-being and teamwork. Authorized to work in the US for any employer
Work Experience
Remote Customer Service Representative
Liveops-Richmond, KY
February 2025 to Present
Providing exceptional support and solutions via phone, email, or chat. My role is to ensure customer satisfaction by addressing inquiries, resolving issues efficiently, and delivering a positive experience. I handle a wide range of customer concerns, process orders or cancellations, and provide product or service information with professionalism and empathy. Requires strong communication skills, problem- solving abilities, and the flexibility to work independently in a virtual environment. My dedication to customer care helps build trust and loyalty, contributing to the overall success of the organization. Pharmacy Technician
CVS Health-Richmond, KY
July 2024 to Present
As a Pharmacy Technician, you play a vital role in the healthcare team by ensuring that all medications are stored properly and securely. Your responsibilities include maintaining an organized and clean pharmacy environment, which is essential for patient safety and operational efficiency. You assist pharmacists in preparing and dispensing medications, managing inventory, and providing exceptional customer service. Your attention to detail and commitment to maintaining a compliant and orderly workspace contribute significantly to the effective functioning of the pharmacy and the well-being of its patients. Home Furnishings professional
Ashley Furniture Outlet-Richmond, KY
February 2024 to July 2024
Home furnishings professionals are responsible for assisting customers in selecting furniture, decor, and other items for their home. Have a good understanding of design principles and be up to date on trends in home decor. In addition to helping customers choose the right pieces for their space, also handle tasks such as merchandising, inventory management, and sales. Good communication skills and a strong focus on customer service are important for this role, as well as a love for interior design. Customer Representative Specialist
Eye Care Center-Richmond, KY
May 2007 to August 2023
Highly skilled healthcare professional with 16 years of experience in various healthcare settings. Expertise includes laboratory management, customer service, medical billing, call center operations, retail, and data entry. Proven ability to deliver exceptional patient care while ensuring efficiency and accuracy in administrative tasks. Strong interpersonal and communication skills with a passion for providing quality healthcare services.
Responsibilities:
• Manage and oversee laboratory operations, scheduling, and ensuring compliance with industry standards and regulations.
• Customer service to patients, addressing their concerns, answering inquiries.
• Medical billing processes, including verifying insurance coverage, submitting claims.
• Efficiently manage call center operations, handling incoming calls, directing inquiries to the appropriate departments, and resolving any customer concerns or complaints.
• Coding systems to accurately record and maintain patient health records.
• Perform data entry inputting patient information, test results, and other relevant data into electronic databases.
• Utilize computer systems and software for administrative tasks, such as scheduling appointments and generating reports.
• Computer system and software applications, including electronic health records (EHR) systems and MS office.
Education
High school diploma
Madison Central High School-Richmond, KY
August 2003 to May 2007
Skills
• Quality Assurance
• IT support
• Reliable
• Microsoft Office
• Customer service
• Sales
• Google Suite
• Team management
• Project management
• Microsoft Excel
• Technical support
• Epic
• HIPAA
• Salesforce
• Supervising experience
• C++
• Operating systems
• Data analysis skills
• Medical billing (10+ years)
• Database management
• EMR Systems
• Accounts receivable
• EHR systems
• Customer relationship management
• Analysis skills
• Computer skills
• CRM software
• Software development
• Google Docs
• Software troubleshooting
• Communication skills
• Multitasking
• Vital Signs
• Medical coding
• Recruiting
• CGMP
• Driving
• Typing
• IT
• Windows
• Anatomy knowledge
• Research & Development
• Retail sales
Languages
• English - Fluent
Certifications and Licenses
UX design
February 2024 to Present
certification
Contact this candidate