Customer Service Field Services
Resume:
TRACI HORNIK
**** ** **** *********, ** *****
************@*****.***
Seeking company to utilize my customer service skills and strong personality/character traits that allow me to perform my job to the best of my ability.
EXPERIENCE
JULY 2023 – APRIL 2024
SERVICE WRITER/RECEPTIONIST UNITED AG & TURF
Answering phones, taking in service work, and scheduling shop and field services. Checking technicians time for payroll and tickets. Going over quoted for jobs and calling customers for approvals. Opening and closing service tickets. Call customers for payment and collecting on tickets. Answering phones and taking detailed messages for the various departments, balancing the cash draw, and doing the daily deposits for the store, scanning, and sending deposits to corporate. Taking payments from salesmen on equipment. When new equipment comes in, I process paperwork and show we have received the said equipment, attach stock numbers and scan paperwork to corporate.
FEBRUARY 2023- JULY 2023
PARTS/SERVICE, AG EXTREME
Answering phones, taking in service work, and scheduling shop and field services. Keeping up with inventory and re-ordering inventory, posting all parts to correct work orders. Also, taking payments from customers.
OCTOBER 2022-JANUARY 2023
FIELD SERVICE WRITER, UNITED AG AND TURF
Answering phones and scheduling work for field jobs for 6 locations that are mine and 8 techs but take calls for all 49 locations that we have. Taking payments from customers, payroll for technicians. Able to multitask with phone calls and writing up tickets/closing tickets, staying up to date on when equipment comes in and goes out of the shop, dealing with customers on phone and in person.
JANUARY 2022 -OCTOBER 2022
RECEPTIOIST, UNITED AG AND TURF
Answering phones and taking detailed messages for the various departments, balancing the cash draw, and doing the daily deposits for the store, scanning, and sending deposits to corporate. Taking payments from salesmen on equipment. When new equipment comes in, I process paperwork and show we have received the said equipment and attach stock numbers and scan paperwork to corporate. Mark manuals from new equipment and file into drawers.
APRIL 2021-NOVEMBER 2022
SERVICE WRITER, WASHINGTON COUNTY TRACTOR
Answering phones and scheduling work for either shop or field jobs, taking payments from costumers, payroll for technicians then sending them to cooperate, able to multitask with phone calls and writing up tickets/closing tickets, staying up to date on when equipment comes in and goes out of the shop, dealing with costumers on phone and in person.
JANUARY 2019 – APRIL 2021
RANCH COORDINATOR, CAMP FOR ALL
Take care of 23 horses from feeding to everyday health. Riding to keep them in tune for our special needs’ campers. All around the ranch, maintenance from building and repairing fences. Mowing pastures and disking the arena. Taking special needs children and adults for horse rides and teaching horsemanship.
OCTOBER 2000– PRESENT
CO-OWNER, WB CATTLE CO.
a cow/calf operation, setting up cows/heifers for syncing purposes, and Running handling and transferring all semen from tanks. Updating spreadsheets for inventory purposes, keeping track of all intravenous drugs for all cattle including ciders and palpation supplies. Observing all heat syncs and ovulation cycles for every cow/heifer monthly. Managed 125 head, took care of all shots, and documented all records.
APRIL 2000- OCTOBER 2015
SERVICE ADMINISTRATOR CASHIER/RECEIVABLES, SOUTH TEXAS IMPLEMENT/AG-PRO OF TEXAS (JOHN DEERE)
Opening/closing tickets, handling phone calls for service and scheduling field calls as well as the shop jobs. Keeping track of time for 10 mechanics. Keeping up to date on all recalls and the parts ordered, and processing warranties to John Deere for Alice. Calculate payroll for the mechanics and send payroll to head office, count the cash drawer, and make the deposit for the Alice store daily. Answered phones, filed hard copies of all the parts and service tickets, and applied payment to customer’s accounts and mail out statements to customers. Downloading/updates to service advisor and sending DTAC cases to factory, AMS updates.
EDUCATION
MAY 1988
DIPLOMA, ALICE HIGH SCHOOL
SKILLS
• Work with Microsoft Office Word, Excel, and Power Point
• Inventory control practices
• Strong written and verbal/communication skills
• Staff and operations management
• Customer relationship building
• Strong customer service skills
REFERENCES
Chris (CJ) Johnson
908 Lorey Lane
Caldwell, Texas 77836
Jonathan Hinze
P.O. Box 417
Orange Grove, Texas 78375
Richard Peter
6812 Cedar Shadow
Dallas, Tx 75236
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