Data Entry Customer Service

SHAKIRA MOORE

347-***-**** *****.***********@*****.***

SUMMARY

A personable and dedicated customer service representative with extensive experience in customer relations and Data Entry. Works hard to be a solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes her an asset in whichever role and/or department assigned.

SKILLS

Efficient and Detail-Oriented

Technical Support

Medical Insurance Rep

Supervisory Experience

Sales

Email Support

Salesforce

Zendesk

Understanding Customer Needs

Creative Problem Solving

Call Documentation

Order and Refund Processing

Data Entry

CRM Software

Live Chat Support

Microsoft Office

Billing

E-Verify

EXPERIENCE

01/2025 to Present (Remote) Registration Specialist

Public Partnership LLC

Enhanced Registration process, reducing onboarding time by 40% for new clients.

Managed patient registration for an average of 100+ patients daily with a 98% accuracy rate.

Maintain client data entry and documentation verification for over 300 new accounts monthly.

Following up on referrals for potential CDPAP participants.

Ensuring that participants have the necessary information and materials to understand and participate in the CDPAP program.

Assisting participants with the process of recruiting, hiring, and managing their own home care workers.

03/2017 to 04/2024

(Remote) Customer Service Supervisor

LSG Sky Chef

Cross trained in multiple departments to know all company needs and train new employees.

Analyzed and updated all necessary changes to Salesforce software

Processed customer service requests via phone support and email support

Customized CRM using the most up-to-date tools (i.e., workflows, triggers)

Noted customer correspondence in CRM to track requests, problems and solutions.

Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services

Audited internal data and processes to identify and manage initiatives, improving business performance.

Recommended metrics and models based on observed trends.

Worked with internal teams to understand business needs and changing strategies.

10/2016 to 02/2017

Data Entry/Account Administrative Representative

Eulen America

Performed administrative tasks and assisted in executing business solutions

Successfully entered data into the company database and validated the accuracy of valuable company information

Used and analyzed data from automated information aggregators to update the database

Generated data reports, enter company findings into the database and perform backups

Supported data entry across departments as requested, switching promptly to new projects.

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