Claims Adjuster Property

AMY NEAL

Senior Property Claims Adjuster

Houston, TX 77095 346-***-****

*********************@*****.***

Professional Summary

Experienced and detail-oriented Senior Property Claims Adjuster with over 15 years in property claims, catastrophe response, and team leadership. Proven expertise in policy interpretation, claims evaluation, and delivering exceptional customer service. Adept at managing complex claims, mentoring teams, and driving timely and accurate settlements. Skilled in Xactimate, file management, and collaborating across departments to resolve high-stakes claims efficiently. Skills

**Technical & Claims Tools:** Xactimate, data entry software, file management

**Insurance Expertise:** Claims investigation, policy interpretation, AOB claims, large loss handling

**Soft Skills:** Effective communicator, team leadership, customer service, decision-making

**Other:** Time management, trend analysis, litigation collaboration, CAT response Professional Experience

Senior Claims Examiner

American Tradition – Remote September 2022 – April 2025

• • Conducted detailed insurance policy reviews to determine accurate coverage.

• • Investigated property damage claims and collaborated with field adjusters and appraisers.

• • Streamlined claims processing for faster resolution and improved customer satisfaction.

• • Assisted legal teams with complex litigation and arbitration cases. Team Lead

MD Claim Services – Remote March 2022 – October 2022

• • Led a team of 10 CAT adjusters; facilitated daily huddles and progress tracking.

• • Monitored productivity and met company goals through coaching and communication.

• • Handled escalated customer issues and reported trends to leadership. Property Claims Examiner

Compass Adjusting Services – Columbia, SC September 2018 – February 2022

• • Managed claims for Hurricane Michael and Hurricane Florence.

• • Handled represented claims with public adjusters/attorneys and large loss settlements.

• • Evaluated AOB claims and collaborated with experts in catastrophe situations. Claims Supervisor

Olympus Insurance – Palm Beach Gardens, FL July 2015 – August 2018

• • Supervised FNOL department with 8 team members; ensured timely claims setup.

• • Monitored QA, provided feedback, and led training/coaching sessions.

• • Addressed customer concerns and escalated issues effectively. Property Claims Adjuster

USAA – Tampa, FL June 2004 – June 2015

• • Handled property, liability, and catastrophe claims from investigation to settlement.

• • Coordinated with engineers, contractors, and cause/origin experts.

• • Maintained thorough documentation and issued payments within authority limits. Education

Bachelor of Arts in Electronic Business

Kaplan University, FL — April 2009

Associate of Arts in Computer Network Engineering

Remington College, FL — April 2002

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