Data Entry Call Center
Resume:
Marie Joelle Sainvil
**************@*****.***
SUMMARY OF QUALIFICATIONS
Flexible E-Verify+
Fluent in Haitian creole and French CRM Software
Solid Microsoft Word, Power point and Excel Data Entry
Team-Oriented Live chat support
Responsible & Reliable Call Documentation
Strong communication & Writing Skills
Great telephone skills
Enjoys talking to customers
EDUCATION
Business administration- Modern School - Port au Prince-Haiti -11/2011-09/2013
High school diploma - Centre de formation Classique- Port au Prince-Haiti 2004-2006
PROFESSIONAL BACKGROUND
Public Partnership LLC(Remote) -Registration Specialist 01/2025 to Present
Enhanced Registration process, reducing onboarding time by 40% for new clients.
Managed patient registration for an average of 100+ patients daily with a 98% accuracy rate.
Maintain client data entry and documentation verification for over 300 new accounts monthly.
Following up on referrals for potential CDPAP participants.
Ensuring that participants have the necessary information and materials to understand and participate in the CDPAP program.
Assisting participants with the process of recruiting, hiring, and managing their own home care workers.
PruTech Solutions-Inquiry representatives-Brooklyn, NY-08/2024 to 12/2024
Providing customer support and service
Handling phone calls
Performing data entry
Supporting staff
Writing correspondence to respondents
Informing respondents of their violation status
Scanning and uploading documents to the database
Maintaining accurate record
Maximus (Remote) – customer services representatives- Brooklyn, NY- 08/2019 to 05/2023
Assist clients with the enrollment/transfer/disenrollment process
Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients.
Assist Call Center Operations and other departments as determined by project management to meet business needs.
Assist processing units within the Outreach department as determined by project management to meet business needs
Maintain updated knowledge of the New York Medicaid Choice Project
Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template.
Aerotek – customer services representatives – Brooklyn, NY - 02/2019 to 08/2019
Answer high volume of calls in our call center, assist customers with scheduling service calls and estimate appointments.
Review phone messages and professional emails.
Document all inquiries, requests, resolutions, and follow up tasks.
Daily contact with customers
Keep customers informed of appointments/scheduled times.
Some data entry.
Sogebank- Customer Service- Port AU-Prince-Haiti – 09/2013/01/2017
Maintaining a positive, empathetic, and professional attitude toward customers always.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that I can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Reference
Available Upon request
Contact this candidate