Customer Service Social Media
Resume:
Jessica Arroyo
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Skills Summary
My several years of experience within the service industry has allowed me the opportunity to sharpen multiple valuable skills applicable to multiple situations. Having over a decade of experience interacting with multiple individuals on a daily basis, I have been able to develop an arrangement of valuable skills for your organization. My skills include but are not limited to active listening, navigation and de-escalation abilities, maintaining company policies, training individuals, time management, the ability to be productive without continual supervision and micro-management, adaptation and flexibility within high stress situations, leadership, and problem solving skills. I have been able to work various shifts from opening, mid-shifts, and closing, maintaining the responsibilities for each shift. I am also equipped with leadership responsibilities from management and giving me the ability to efficiently impact my team. Work Experience
MARSHALLS 540 E Virginia Way Barstow, CA 92311
BACKROOM/MARKDOWNS March 2021~Current
● Time management.
● Customer service.
● Reading department reports and discounting required products.
● Sorting products by department and distributing them as needed.
● Hanging and security censoring all required products..
● Knowledge of all products available within different departments and the locations of products in question.
● Executing required projects without needing to be supervised within the departments being worked in.
INTERNATIONAL HOUSE OF PANCAKES 1441 East Main St. Barstow, CA 92311 SERVER September 2011~ January 2021
● Time management.
● Customer service.
● Opening responsibilities, including getting the restaurant ready for customers.
● Establishing and delivering the requested items, collecting payment for services.
● Closing responsibilities, including shutting down the daily activities for the establishment.
● Managing time and projects alone as well as along with fellow employees. Volunteer Experience
Barstow Little League Barstow, CA. 92311
Secretary/Equipment Manager/Treasurer 2020-2022
● Meeting agendas.
● Calling/conducting meetings.
● Accounting the organization's finances.
● Producing expense reports.
● Placing and following up on orders.
● Recruiting vendors.
● Donation solicitation.
● Establishing sponsors.
● Establishing the Social media posting schedule.
● Corresponding with multiple members within the organization (Parents, coaches, city officials, facility managers, District board members).
● Inventory.
● Scheduling (games/practice/snack-bar)
● Organizing functions (Opening ceremonies, sign-up events, awards).
● Establishing and enforcing safety protocol.
● Distributing Equipment.
● Registration data entry.
Education
May 2019
Barstow Community College Barstow, CA 92311
AS Management
May 2020
Barstow Community College Barstow, CA 92311
AA Social Science Magna Cum Laude
May 2020
Barstow Community College Barstow, CA 92311
AA Humanities Summa Cum Laude
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