Project Manager It

Senior IT Project Manager with over ** years of experience overseeing complex project portfolios, leading cross-functional teams, managing high-profile client relationships, and successfully executing large-scale initiatives across diverse organizations. Innovative problem-solver leveraging Service Delivery Manager (SDM) and Delivery Project Executive (DPE) expertise to propel operational excellence, elevate project performance, and consistently exceed client expectations. Self-driven leader with a proven history of promptly identifying and resolving complex issues through results-oriented solutions that enhance client satisfaction, minimize risk and optimize project outcomes. Trusted partner adept at navigating dynamic environments, fostering long-term stakeholder relationships, and providing comprehensive mentorship and guidance to colleagues, effectively contributing to sustainable organizational growth.

Areas of Expertise

Project Management & Execution

Strategic Leadership & Planning

Process Improvement

Agile Methodology

Change Management

Budgeting & Resource Allocation

Risk Assessment & Mitigation

Performance Metrics & Reporting

Client Relationship Management

Stakeholder Engagement

Strategic Communication

Cross-Functional Collaboration

Select Achievements

Revitalized a key Active Directory project, successfully migrating 365 servers from a legacy domain to the new Fleet domain within 23 days, resulting in cost savings of over $5M for IBM.

Lead PM for the State of California Medicare/Medicaid, where I had all of the client facing, reporting, risk management, and scheduling responsibilities for the complete program while with IBM.

Engineered a comprehensive analytics solution that identified and repaired network bottlenecks, resulting in enhanced system stability; client experienced a 60% reduction in downtime complaints within three months of implementation.

Spearheaded a large-scale NAS migration project, completing the installation and migration to the Isilon appliance within a 15-month timeframe, ensuring smooth operations with minimal downtime.

Played an instrumental role in achieving a 10% reduction in the Request for Services (RFS) process for a major financial client by leading efforts to address and fix numerous broken process gaps.

Orchestrated a major data center migration from Dallas, TX to New York, NY, directing the installation of new equipment, the migration of all IBM customers, and the decommissioning of the previous site, completing the project within an 18-month timeline and without service interruptions.

Professional Experience & Accomplishments

As a Project Manager at GCS Technologies we typically oversees all aspects of project planning, management, and execution, ensuring projects are completed on time, within scope, and within budget. They are responsible for leading teams, managing stakeholders, and communicating project progress to ensure successful project delivery.

GCA Technologies – Tampa, Florida 01/25 – Present

Sr. Project Manager

Key Responsibilities of a Project Manager at GCA Technologies:

Maintain a standard process for defined project activities, tracking status and completion of key deliverables across various client projects

Collaborate with cross-functional leaders to support development of project plans that encompass all key milestones and supporting activities

Prepare reporting and analysis of project activities, including assisting in defining the project planning approach and key milestones/metrics for the project

Develop weekly agendas based on current key topics, updating with outcomes from various meetings

Ensure planning and execution of key activities adhere to PMO best practices and standards, incorporating exceptional organizational and time management skills

Leverage shared project framework and toolkit to effectively execute key activities across each project phase

Deliver assigned work deliverables in collaboration with team members and with inputs from stakeholders

Creatively and effectively present outcomes to stakeholders and gain client stakeholder buy-in

CVS Health – Tampa, Florida 02/2023 – 07/2024

Sr. Project Manager/Scrum Master

Oversaw and executed six+ concurrent projects, leveraging expertise as a Certified Scrum Master, maintaining an impeccable record of on-time and under-budget delivery, consistently exceeding expectations in high-stakes environments, and demonstrating exceptional leadership and project execution.

Coordinated daily strategic project meetings and weekly executive-level sessions, facilitating clear communication, goal alignment, and proactive risk mitigation spanning cross-functional teams.

Spearheaded the creation and execution of an Agile-driven SDLC/APLC for an emerging development team, overseeing a sophisticated technology and business initiative that revolutionized processes, increasing productivity by 50% and reducing time-to-market by 30%.

Served as a mentor and coach to junior colleagues, enhancing team performance by providing structured guidance on industry best practices and project execution strategies and fostering a culture of continuous learning and development.

Acted as the primary liaison in executive and client meetings, delivering comprehensive updates, ensuring transparency, and supporting seamless decision-making and progress tracking.

Randstad Technologies US – Tampa, Florida 02/2022 – 02/2023

Sr. Project Manager/Scrum Master (Contract)

Hired for a one-year contract with CVS and secured a full-time position within six months due to exceptional performance and key contributions to critical project initiatives.

Lateetud – Tampa, Florida 02/2021 – 02/2022

Technical Project Manager

Led the implementation of Robotic Process Automation (RPA) projects for the Blue Cross Blue Shield account, completing customer and internal initiatives on time and within budget.

Designed and employed comprehensive project plans, collaborating with cross-functional teams to advance customer initiatives while uncovering opportunities for additional services that met evolving client needs.

Improved project outcomes by proactively managing scope changes, resolving conflicts, and enhancing team performance through continuous improvement, delivering high-quality deliverables in compliance with PMO standards.

IBM – Tampa, Florida 03/2011 – 06/2020

Project/Program Manager

Fulfilled SDM and DPE responsibilities, overseeing cross-functional teams to deliver high-impact projects aligned with business objectives, ensuring seamless service delivery, and driving strategic initiatives that augmented operational excellence and client satisfaction.

Spearheaded large-scale, cross-industry projects for prominent clients including Medicare/Medicaid for the State of California, American Express, Wolters Kluwer, and PHH Mortgage, delivering impactful solutions that achieved unique business objectives.

Maximized quality and efficiency of departmental deliverables by developing robust business policies and operational guidelines, and launching continuous improvement initiatives.

Previous Experience:

Automated Conveyor – Project Manager

DPL&G – Sales & Project Manager

United Auto Systems Inc. – General Manager

IBM/AT&T Global Services – Program Manager for PMO Office

IBM – Supplemental IT/PMO Project Manager Consultant IT Project Manager IT Project Manager II

Education & Professional Development

Associate of Science (AS), Project Management

University of Phoenix

Multiple Project Management Courses

Project Management Institute (PMI)

Certifications

Scrum Master Certified (SMC)

Certificate ID: 1039683

SCRUMstudy – Accreditation Body for Scrum and Agile

Scrum Fundamentals Certificate

Certificate ID: 830203

SCRUMstudy – Accreditation Body for Scrum and Agile

Six Sigma Yellow Belt

Certificate ID: 894416

SCRUMstudy - 6sigma Study-VMEdu

Technical Skills

AppDynamics • Cisco Hardware • HP • IBM • Lotus Notes • Mainframe

Microsoft Office Suite • Novell • QuickBooks • TCP/IP • VPN • Rally

Affiliations

ITIL – Member

Project Management Institute – Member

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