Customer Support Chat Agent
Resume:
Nic Paci
he/they
Chicago IL, **616
********@*****.***
Reliable customer service professional with over 8 years of experience across retail, hospitality, and live event industries. Adept at multitasking in fast-paced environments, delivering top-tier guest experiences, and solving problems with creativity and empathy. A fast learner with a passion for teamwork, detail, and communication.
Skills
Guest Experience & Hospitality
Customer Support (Phone, Email, Chat)
Food & Beverage Preparation
Conflict Resolution
POS & Multichannel Platforms
Time Management & Multitasking
Computer Proficiency
Artistic Display & Visual Merchandising
Verbal & Written Communication
Certifications & Achievements
Coffee Master - Starbucks
Opus One Alto
Content and Values Rep. H&M Feb. 2025
Illinois Food Handler & BASSET Certified
Education
General Education Development (GED,
2015)
Acting Studio Chicago (2023 - Present)
Live Nation - Huntington Beach Pavilion / VIP Staff May 2025 - Present
● Provide high-end, personalized service to VIP guests at concerts and large-scale events.
● Manage check-in, lounge access, wristband distribution, and special accommodations.
● Coordinate with security and venue staff to ensure seamless, elevated guest experiences.
● Resolve guest concerns quickly and professionally under pressure. Little Sandwich House / Barista
April 2025 - Present
● Prepare and serve coffee, espresso beverages, and freshly made food with precision and quality.
● Maintain a clean, efficient, and friendly service area while adhering to food safety standards.
● Build strong rapport with guests and contribute to a welcoming atmosphere.
●
H&M / Multimarket Agent
July 2018 - March 2025
● Assisted 70–90 customers daily through phone, email, and chat support.
● Promoted from First Line Agent to Chat Specialist for outstanding service and adaptability.
● Resolved inquiries regarding orders, returns, products, and styling advice.
● Utilized multiple internal systems to manage high-volume requests efficiently. Starbucks / Barista / Coffee Master
2015 - 2018
● Delivered consistent, high-quality handcrafted beverages in a high-volume setting.
● Completed Coffee Master certification, developing expertise in coffee sourcing and brewing.
● Maintain sanitation standards and proactively prevent allergen cross-contact.
● Designed artistic in-store displays and signage to enhance customer experience.
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