Customer Service Guest

EXPERIENCE

Rami Saleh

682-***-**** ****.*********@*****.*** Combine, Texas 75159

SHIPPING CONSOLIDATION

Mouser

Mans eld, TEXAS

June 2023 - March 2024

Collaborated with department leads and colleagues to ensure e fective item organization, accuracy and high product output.

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Conferred with customers and cross department team associates to ensure appropriate items and e fective packaging.

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TARGET MEAT DEPARTMENT OPERATIONS

Target Market Center

Mans eld, TEXAS

January 2019 - June 2023

Fostered high quality customer service while providing information on food products, special requests, increasing sales, plan, research, stock and delegate responsibilities as necessary to maintain e fective customer interactions.

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Maintained safe work environments emphasizing health, food and safety codes by cleaning and sanitizing work area, knives and equipment above quality standards.

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HOME DEPOT SERVICE DESK LEAD

Home Depot

Arlington, TEXAS

March 2016 - January 2019

• Maintained records of daily data communication transactions, programs, and customer satisfaction. Supervised and directed team associates, utilized collaboration and problem-solving, monitored sales and product data including record maintenance.

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• Recorded transactions in QuickBooks or Excel spreadsheets for accurate documentation.

• Adhered to quality and service standards to support operational goals. RESTAURANT MULTI UNIT GENERAL MANAGER

IHOP

DFW and Michigan, TEXAS AND MICHIGAN

May 1997 - April 2016

Identi ed operational process ine ciencies to recommend necessary improvements for each location also highlighting favorable outcomes and team associates.

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Conducted biweekly, monthly and quarterly meetings to create action plans to drive successful monthly business revenues and sustain e fective practices.

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Consistently monitored sales, strategies, data analysis, including but not limited to labor, invoicing, payroll,ordering, marketing, purchasing and pro t/loss margins.

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• Created weekly schedules based on sta ng needs, budgets and employee requests.

• Conducted quality, timely performance feedback and performance appraisals.

• Hired and developed quality teams that were results driven and service oriented.

• Attended the needs of all guests needs to foster superior standards of service. Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement, acknowledge and celebrate team successes.

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• Executed superior customer service experiences and exchanges.

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