Patient Care Process Improvement

Lindsay Cress Cell: 386-***-**** *************@*****.***

Skills: Strategic & Collaborative Team Management, Systematic Assessment and Analysis, Process Improvement, Knowledge of The Joint Commission process, Promote Positive Workplace Environment, Windows-based operating systems and other programs including: Healthcare Vendor Management Systems, SmartSearch, Patient Care ACT, CRM, HCFA, EPIC Plus, Excel, Fax Now, Internet Explorer, CheckmanPro, Outlook, Outlook Express, SmartSearch, Teams, Zoom, Remote Office

Provide leadership and expertise to a team of Compliance Coordinators, Credentialing Specialists and Investigation Team.

Responsible for credentialing and compliance operations for the organization.

Integral part of the placement process ensuring client and facility satisfaction by producing on time delivery of accurate and complete credentialing files of Healthcare Professionals, relying on experience and judgment to plan for and accomplish these goals.

• Develop all team personnel including interviewing and hiring, conducting performance evaluations, training, development, career and succession planning.

• Develop and execute team culture, facilitate teamwork and individual growth, plan and facilitate team meetings and cultivate collaborative efforts across departmental and company lines.

• Maintain relationships with other departments to ensure effective communication of information and efficient execution of processes and adherence to policies.

• Actively work to resolve business concerns related to background searches, drug screen results, system challenges and exception requests.

• Serve as management and cost control liaison between the organization and all third-party credentialing vendors.

• Function in consultative resource role to Recruiters, Associates and other departments regarding all aspects of client documentation, and to the Sales Team for compliance related contract negotiations, bids, audits and discussions/decisions related to JCAHO, OSHA and Federal regulatory changes.

• Participate with the JCAHO certification project team to ensure standards and practices consistently match company policies and execute changes to policy or process when needed.

• Recommend changes to the organization’s documentation requirements based on knowledge of the industry and create and implement new policies and procedures as required.

• Measure process performance and industry benchmarks and set goals to ensure position as the credentialing leader in the industry.

• Execute changes to policy, process and systems as required.

• Conflict resolution.

• Motivate and develop employees.

• In-depth knowledge of the business, industry, external marketplace, ability to conceptually pull together patterns or connections that are not clearly related; ability to apply insight across a wide range of tactical and strategic issues in order to consistently identify and select the best course of action.

• Building People Capability: Commitment to ensuring that the right people are in the right roles and that individuals feel empowered and supported to reach their potential; provide coaching to foster learning; and likewise play active role in acquiring, developing and retaining talent for the larger organization.

• Strategic Agility: Ability to learn quickly and leverage a flexible mindset in response to shifting dynamics, adversity, and/or change; continually push myself, teams, and their businesses to learn, generate new ideas, and (at times) take needed risks to position the company favorably in the marketplace.

• Orientation towards process-focused, decisive course of action that will ensure client/customer needs are met with high standard of excellence, urgency and predictability; focused on the task at hand in the face of ambiguity and apply past experiences and expertise to consistently pull through results.

• Partner across organizational lines and work cooperatively within and outside one’s own team in order to best serve client needs and exceed the expectations of end customers and clients; actively support key decisions and promote a spirit of teamwork to demonstrate the commitment to the company.

• Possess comfort in training and engaging with others virtually through Microsoft Teams and Zoom

Healthcare Workforce Logistics

Remote, FL (May 2023-April 2025)

Compliance Manager

Cross Country Healthcare, Inc.

Remote, FL (December 2021-April 2023)

Compliance Operations Manager

AMN Healthcare (Acquired Advanced Medical Personnel Services)

Remote, FL (December 2019-2021)

Compliance Supervisor

Advanced Medical Personnel Services

Port Orange/Remote, FL (December 2014-2019)

Compliance Lead

The PARX Group, Inc. (A Healthcare Staffing Solutions Company)

Port Orange, FL (December 2007-2014)

Compliance Coordinator

Recruiter

Education: University of Central Florida in Nichols School of Communication, Bachelor of Arts in Communications specializing in Radio/Television

Minor in Marketing, December 2004

Certifications: CPR/BLS Certified

MD Management Training at Circuit City Stores, Inc.

Career Awareness Program sponsored by Home Savings of America, FSB

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