Quality Control Customer Service
Resume:
Stephanie F. Lilliston
Virginia Beach, Virginia 23452
******************@*****.***
Objective: Seeking a career that offers challenge and growth with opportunities to enrich my knowledge and skills while contributing my best to the organization.
Highlight of Qualifications:
Active DBIDS (Defense Biometric Identification System) NNSY, NOB & Little Creek
HII-NNS Badge
Successfully managed a group of over 75 employees
Excellent communication skills including written, verbal and interpersonal
Detail-oriented, methodical, flexible, organized, goal directed
Ability to successfully execute numerous projects simultaneously
Extreme knowledge of NAVSEA Standard Items, Work Specifications & applicable Drawings
Education/Training:
DFARS 252-***-**** Safeguarding CDI & Cyber Incident Reporting – VSRA Seminar
Currently working on CMMC, Level 3
Quality Control Supervisor
Trained in MRL/ERL Standards, Milestones & requirements
OSHA 10-hour Maritime: Shipyard Employment
E-WAF Coordinator
VSRA – Shipyard Safety Orientation
Certified in Hazard Communications
Certified Fire Watch & Confined Space
Certified Safety Observer
New Hire Enrollment
Employee Relations
Customer Service
Skilled Negotiator
Proficient with Microsoft Projects, Outlook, Word, Excel, Power point & Share Point
Vendor/Subcontractor Relations
Vendor/Subcontractor Performance Evaluations
NAVSEA Standard Items
Work Specifications & applicable Drawings
Test & Inspection (T&I) Plan
Relief person for Buyer/Purchasing
Employment History:
Caregiver for family member
Sept 2023 – February 2025
*Left full time employment to take care of family member battling cancer
*FM lost battle with cancer
*Took time for arrangements and taking care of commitments of FM
*Ready to return to workforce
Marine Contracts / Quality Control Supervisor –International Flooring & Protective Coatings, Inc. Norfolk, VA March 2019 – August 2023
Receive RFQ’s from customer. Review, print specifications and any applicable drawings or references,
and turn over documents to Admin. support to designate a bid number and enter information into our bid log.
Review all estimates, purchase orders, purchase order modifications and RCC’s/RTR’s. Review all paragraphs assigned and if approved, I apply our QA Stamp to all documents for distribution to all pertinent personnel.
Provide production with logistic support for each Contract. Prior to Kick-off Meeting for new Contracts, Binders and work packages are prepared to contain all information pertaining to the Contract which includes the Prime Contractor, Prime Contractor’s Contract number, Job number assigned, location and availability of Contract, Points of Contact(s), Prime Contractor’s Terms & Exceptions, all work items awarded on the initial Purchase Order, scope of work and any specific exceptions taken. Facilitate the Kick-off meeting with Senior Management, Program Management, Contracts, Safety, Production, Purchasing and Quality Assurance.
Responsible for all aspects of Condition Found Reports including, but not limited to, receipt of Report from the Project Manager and/or Supervisor, review and verification of information provided, obtain pricing for all Cost Reports, to include material pricing from Purchasing, labor and equipment cost, if applicable. Sequentially file reports in accordance with the Contract for tracking purposes prior to submitting reports for review, approval, and submission to Prime Contractor. Track all subsequent RCCs generated.
Process all required reports in accordance with the NAVSEA Standard Items or the work specification.
Report all required 009-60 manning for each project weekly. Report all progress for all contracts weekly.
Create and submit a Daily Report to include which projects we are working, how much progress has been made on each work item, what is outstanding and talk to the guys on the deck plates to discuss any CFR worthy problems or issues.
Review applicants and advise with others on whether the candidate is suitable to be interviewed. I often sit in on the interviews. This is normally for any Contracts or Quality Assurance positions, although I sometimes am involved with the testing and interviews for assorted Craft Worker employees. Craft worker hours are submitted to me monthly to add to our Craft Training Worker assessment.
Send in Request for Quotes to Angels Instrumentation or Standard Cal for recalibration of QA instruments. Keep a log of the status of each instrument in use and those available in the QA office.
Set up through SSPC any C-7, C-12, C-13 & C-14 courses and coordinate to accommodate the trainer sent from SSPC to our facility. Our trainer is normally Terry New. I do this for recertifications also.
Maintain a log for the paint locker temperatures.
Maintain a log for current/completed contracts as a snapshot of whole project.
Make ship checks when necessary for either initial ship check or for pricing growth work.
Negotiate pricing with Prime Contracts and the Government Representatives.
Work with personnel on the job site to ensure they are current with requirements, restrictions, and any changes in the scope of work.
Responsible for all aspects of Share Point for all current and closed-out projects. This includes everything from the bid process through the close out.
When working MARMC IDIQ Contracts, I review the scope sheet and verify spaces and square footage. I set up a meeting on the Quarter Deck to meet with the Prime to walk the spaces and fill out the color selection forms required. Color selection forms are included in the work packages. I create the Test and Inspection Plan for the MARMC IDIQ projects to include the individual checkpoints.
My position is more of a jack of all trades type of position. I fill in and help in any way that I can with safety, human resources, assist the Controller, and procurement.
Contracts Admin. Support & CFR Admin. – Bay Metals & Fabrication, LLC July 2014 – June 2017
Chesapeake, VA (formally MF&B Marine, LLC)
Provide administrative support to Contracts and Estimating including, but not limited to, cost review, verification of RFQ, RCC, Purchase Orders, Change Orders, FAR’s, Pricing, Submission of Quotes, Drawing requests, Subcontractor Quotes, Subcontractor Reports and relief person for Quality Assurance
Provide production with logistic support for each Contract. Prior to Kick-off Meeting for new Contracts, Binders and work packages are prepared to contain all information pertaining to the Contract which includes the Prime Contractor, Prime Contractor’s Contract number, Job number assigned, location and availability of Contract, Points of Contact(s), Prime Contractor’s Terms & Exceptions, all work items awarded on the initial Purchase Order, scope of work and any specific exceptions taken. Facilitate the Kick-off meeting with Senior Management, Program Management, Contracts, Safety, Production, Purchasing and Quality Assurance.
Responsible for all aspects of Condition Found Reports including, but not limited to, receipt of Report from the Project Manager and/or Supervisor, review and verification of information provided, obtain pricing for all Cost Reports, to include material pricing from Purchasing, labor and equipment cost, if applicable. Sequentially file reports in accordance with the Contract for tracking purposes prior to submitting reports for review, approval and submission to Prime Contractor. Track all subsequent RCCs generated as a result of.
Process all required reports in accordance with the NAVSEA Standard Items or the work specification.
Administrative Manager – Marine Specialty Painting, BAE-JAX, Jacksonville, Florida February 2014 – April 2014
Temporary position for the first out-of-state job representing Marine Specialty Painting’s interest for job awarded through BAE-Mayport on USS THE SULLIVANS (DDG-68) with work location BAE-JAX Dry Dock
Coordinated every aspect of job including, but not limited to, QA functions, Safety/Hazmat, Job Hazard Assessments, SOP for work being performed, as well as, equipment, Scheduling & Planning, Production, Contracts, Estimating, RFQ’s, RCC’s, CFR’s, Human Resources, Time entry, Personnel file maintenance, Recording & maintaining OSHA 10, Confined space, Fire watch, Safety Observer, First Aid & CPR.
Estimating/Production Asst. – Marine Specialty Painting, Portsmouth, VA December 2012 – February 2014
Work closely with Contracts in providing pricing for RFQ’s, RCC’s and Condition Reports
Interact with sub-contractors used for staging, containment and blasting, as well as, evaluate their performance
Work closely with Project Mgrs. & Ship Supts. for scheduling purposes, manpower, progress, condition reports
Create and maintain spec books that include estimates, purchase orders, T&I plans, Gant charts
Create files in Microsoft Projects for each job that includes Prime, spec item, budget to include man-hours & material
Responsible for creating and distributing weekly e-mails (updates) on all US Naval ships on contract
Secretary/Timekeeper – Marine Specialty Painting, Chesapeake, VA June 2011 – December 2012
Prepared and maintained time cards and POD’s for 150+ employees
Worked directly with the Vice President and Superintendents preparing schedules for work items, as well as, employees
Tracked condition reports, Inter shop work requests, Access cuts, Staging, Employee’s attendance and performance
Created, maintained and updated spec books for all US Naval Ships that Company had on contract
Supervisor – Above & Beyond Home Renovations, LLC, Melfa, VA January 2004 – June 2011
Prepared invoices, reports, memos, letters, financial statements, customer & vendor information, and other pertinent documents using QuickBooks Pro, Microsoft Excel, Word and Outlook Express
Perform general office duties such as ordering supplies, maintaining records management database systems and basic bookkeeping work (payroll, accounts payable, accounts receivable)
Answer phones on multi-line phone and direct calls to appropriate departments or take messages
Supervisor, Customer Services – United States Postal Service, Chesapeake, Va. August 1999 – February 2004
Supervised and managed the maintenance of all accounting and daily office operations at 12 different offices in higher-level positions in each office
Obtained the knowledge needed to successfully operate each office while maintaining a stable work environment for each employee, as well as, providing a satisfactory image for the Postal Service
Prepared schedules for over 75 employees, eliminated unnecessary overtime, reviewed attendance.
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