Information Technology Customer Service

Darrell Travers

Phone number: 910-***-**** Email address: ******@*****.***

Aspiring IT Professional with 8 Years of Leadership and Sales Experience A dedicated professional with a proven track record of success spanning customer service, training, and sales. From 2018 to 2023, I advanced from an entry-level crew member to the role of Regional Training General Manager, leading teams, implementing training programs, and optimizing processes to improve performance across multiple locations. Since 2023, I have been employed as a Sales Representative, honing my communication and problem-solving skills while building strong client relationships. Currently pursuing a degree in Information Technology with a focus on Cybersecurity, and have gained hands-on experience in database management, SQL, and Python. Eager to leverage my diverse skill set, leadership experience, and technical knowledge to contribute to IT operations and cybersecurity initiatives.

08/2023 – present Retail Sales Representative

Cellular Sales

Delivered personalized customer service by swiftly resolving account issues and guiding customers through Verizon’s extensive product offerings, ensuring tailored solutions and enhancing customer satisfaction.

Expertly troubleshot technical issues, addressing both phone and account-related problems, leading to quicker resolutions and fostering long-term brand loyalty. Exceeded monthly performance targets by driving new line activations, increasing accessory sales, and boosting total revenue, consistently outperforming expectations. Recognized as a top performer, with multiple instances of generating over $1K in sales in a single day, showcasing exceptional sales strategies and product knowledge. Actively contributed to the store’s growth by promoting new Verizon products and services, strengthening customer relationships, and creating a loyal customer base that drove repeat sales and positive referrals.

04/2022 – 05/2023 Regional Training General Manager Dunkin'

Developed and implemented a management training program across 13 locations, aligning with role requirements and boosting managerial effectiveness. Led staff training for new store openings, ensuring a seamless launch and high customer satisfaction from day one.

Worked closely with store management to provide ongoing coaching, resulting in improved team performance and customer feedback.

Utilized performance tracking tools to identify skill gaps and refine training, enhancing overall store operations.

Fostered strong relationships with managers and employees, promoting collaboration and improving retention.

Addressed operational challenges with strategic solutions that improved efficiency, reduced costs, and boosted store performance.

Profile

Work Experience

05/2018 – 04/2022 General manager

Dunkin'

Managed daily operations, including staff scheduling, inventory control, and training, ensuring efficiency and high service standards.

Led the hiring and development of a skilled team, creating a positive environment that enhanced retention and boosted productivity.

Implemented strategies that drove growth, improved team performance, and increased customer satisfaction.

Delivered exceptional customer service, resolving concerns and maintaining strong brand loyalty.

Oversaw store finances, ensuring accuracy in cash handling and deposits in line with company procedures.

Contributed to the successful opening of new Dunkin' locations, ensuring smooth transitions and operational consistency.

Analyzed performance metrics to optimize operations, reduce costs, and improve store performance.

Maintained a clean, safe, and welcoming environment, adhering to health and safety regulations.

05/2020 – present Information Technologies Information Technology & Cybersecurity Southern New Hampshire University

Pursuing a degree in Information Technology with a focus on Cybersecurity, which is building my foundational and practical skills for securing digital systems and networks.

Completed coursework in Database Management and SQL, gaining hands-on experience in relational database design and query optimization, which enhances my ability to manage data effectively.

Advancing my programming skills in Python, emphasizing automation and scripting, helping me tackle cybersecurity challenges through effective problem-solving. Data Analysis

PROFESSIONAL

Inventory Management

PROFESSIONAL

Recruiting

PROFESSIONAL

Sales Expertise

PROFESSIONAL

Customer Relationship

Management

PROFESSIONAL

Problem-Solving

PROFESSIONAL

Communication

PROFESSIONAL

Team Collaboration

PROFESSIONAL

Leadership Team Management Strategic Thinking Relationship Building Problem-Solving Work Experience

Education

Skills

Strengths

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