Highly skilled and purposeful professional
Resume:
Jose A Oyola
Durham NC *****
***********@*****.***
Highly skilled and purposeful professional with solid experience in management and full recruitment cycle. Proven ability to manage with strong people skills. Able to work with little to no supervision. Initiative-taking and eager to learn and fully bilingual.
Skills
Computer proficiency/Leadership experience/Communication skills/People skills/Problem-solving abilities/Attention to detail/Self-motivation/Time management/Fast learner/Fully bilingual – English Spanish/Collections expert/ Advanced and analytical internet research/ Ability to Assess Employees/ Public speaking/New-Hire Onboarding/Training/Team building
Experience
Gorman Early Learning Center
9/2024 – present Preschool Director
Oversee daily operations
Maintain institutional policies and procedures
Ensure that the school and staff are in full compliance with early childhood governmental laws, regulations and requirements.
Support strategies to maintain existing students, recruit and grow enrollment.
Promote a positive image of the school to existing and prospective families.
Determines personnel requirements, recruiting and evaluation of teaching staff.
Create a work environment that encourages team building and staff collaboration.
Marketplace Chaplain
06/2024 – present Chaplain
Provide confidential, neutral, and optional employee care services
Offer support to employees and their families through listening, prayer, and encouragement, regardless of their background
North Carolina Congress of Latino Organizations
01/2024 – 09/2024 Community Organizer
Building relationships with community members, residents, and local organizations as assigned.
Actively engaging with the public through meetings, events, and other outreach activities.
Actively listening to community members' concerns and needs.
Working collaboratively with other community organizers, staff, and volunteers.
Building relationships with stakeholders, including community leaders, government officials, and other organizations.
National Jewelry and Pawn
06/2022 – 04/2024 Bilingual Recruiter
Responsible for sourcing, identifying, and interviewing potential candidates through recruiting platforms, job sites, and professional contacts.
Prepare/provide information to candidates throughout the interview process.
Build relationships with our candidates.
Communicate regularly with hiring managers.
Manage process, resume flow, candidate scheduling, and interview preparation.
Post job ads on job boards and social media groups.
Select applicants through telephone interviews in the two required languages.
Gather contact information, enter data into candidate tracking sheet, and maintain this information on candidates.
Create recruiting plans to develop talent pool for future and existing opening.
Led the Bilingual Focus Group
Performed other duties as assigned.
Deaf Services Center
10/2020 – 02/2022 Scheduling Coordinator
Set up new accounts for customers.
Receive and process requests and cancellations for interpreting via phone and email.
Working to secure services for requests by checking staff availability
Fielding questions from customers regarding requests and answering questions regarding DSC services.
Deaf Services Center
03/2017–03/2020 Assistant Director of Spoken Language
Support the director in all their duties and effectively conduct assigned responsibilities.
Manage ongoing projects in a timely manner.
Develop strategic business planning and analysis.
Develop policies such as Cell phone policy, Dress code policy, among others.
Build and maintain excellent client relationships and rapport.
Subject matter expert related to our business.
Full recruitment cycle: find candidates in different job platforms such as Indeed, ZipRecruiter, etc., determining staffing needs, screening resumes, performing interviews, coordinating interviews, finding the best candidates.
Self Employed - Free Lance Interpreter
06/2016 – 03/2017
Providing parties with clear and exact translations of written materials, and interpretations of verbal communication.
Imparting thought, purpose, spirit, emotions, and tone of speakers from source language into target language with no additions or omissions in a medical, educational, and legal settings
IQOR - Assistant Vice President
05/2012–06/2016
Supervise a group of agents working collection for the city of New York. Collecting parking tickets, ez-pass violations, and environmental control board fines.
Assist the Operations department in achieving goals by mentoring, coaching, and training QA agents.
Analyzed data derived from call monitoring to drive results and actions plans from root cause analysis.
Ensured agents understood and complied with all call center objectives, performance standards, and policies.
Customer service expert that anticipates, meets, and exceeds expectations by solving problems quickly and effectively making customer issues a priority.
Recruitment cycle: determining staffing needs, performing interviews, coordinating interviews, finding the best candidates, assisting in Hiring Events.
Academia Fundación Educación Cristiana - Teacher
09/2007 – 5/2011
Supervise classes to ensure all students are learning in a Christian safe and productive environment.
Organize supplies and resources for lectures and presentations.
Deliver personalized instruction to each student by encouraging interactive learning.
Plan and implement educational activities and events.
Prepare and distribute periodic progress reports and semester report cards.
Attend parent-teacher meetings.
Education
JOSE S ALEGRIA HIGH SCHOOL
HIGH SCHOOL DIPLOMA
EMORY COLLEGE OF PUERTO RICO
CERTIFICATE IN COMPUTER PROGRAMMING
UNIVERSIDAD TEOLOGICA VIDA ABUNDANTE (ABUNDANT LIFE THEOLOGICAL UNIVERSITY)
BACHELORS IN THEOLOGICAL MINISTRIES
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