EDUCATION
MELISSA BOTIA
CONTACT
********@*****.***
SKILLS
Data Entry & Accuracy:
Filing and record-keeping (digital
and physical)
Task prioritization and time
management
Remote Work Discipline
Adaptability & Multitasking
Leadership & Team
Collaboration
Bilingual: Fluent in English &
Spanish
Confidentiality & Risk
Management Awareness
UNIVERSITY OF
CENTRAL FLORIDA
High School Diploma
Integrated Business
Finance
WINDERMERE
PREPARATORY
WORK EXPERIENCE
SUMMARY
Detail-oriented administrative professional with extensive experience in financial document processing and remote support. Proven expertise in managing digital records, processing transactions with precision, and ensuring adherence to government and organizational regulations. Adept at collaborating with HR and Finance teams to maintain accurate payroll data and administer benefits programs. Highly organized, self-motivated, and committed to upholding confidentiality and risk management standards.
2022 - PRESENT
H&R Block, Florida
Senior Tax Analyst
Processed financial transactions and managed sensitive work orders, ensuring billing and invoicing were completed accurately and within designated timeframes.
Maintained digital records by scanning, filing, and organizing financial documents, supporting audit readiness and compliance. Collaborated closely with internal teams to resolve discrepancies and manage confidential client information with precision. Demonstrated exceptional time management and remote work discipline, consistently meeting deadlines in a virtual work environment.
Developed strong problem-solving skills by proactively addressing complex transaction issues and ensuring regulatory compliance. 2020-2022
Boga Café & Bread, Florida
Internship
Supported financial operations by accurately processing cash and card transactions, contributing to overall revenue integrity. Assisted in maintaining organized digital and physical records, ensuring all documents were up to date and compliant with internal standards.
Managed scheduling, data entry, and document tracking, enhancing workflow efficiency and communication between team members. Addressed customer and supplier inquiries with a focus on professionalism and prompt resolution of issues.
CERTIFICATIONS
Public Notary
Preparer Tax Identification Number