Special Projects A Team

Jessica Searcy

Augusta, Ga 478-***-**** ***********@******.***

Experienced Management-Level Professional

Summary of Qualifications

Focused, results-driven management-level business professional with 2 years of experience working in leadership roles for Amazon, with an emphasis on targeted plans, productive operations, and superior service to internal and external contacts. Knowledgeable, innovative, and self-motivated leader who creates customized solutions and positive outcomes. Strong communication skills to work with individuals of all professional levels and personal backgrounds. Exceptional management skills to lead successful teams, projects, and day-to-day operations. Proven record in achieving goals accurately and on time.

Areas of Expertise

Strategy and Plans Development of Policies and Processes Employee Hiring and Training Team Leadership/Management

Internal and External Communications High-Volume Fulfillment Operations Standards, Regulations, and Compliance

Performance Tracking Positive Improvements Management-level Records and Reports Special Projects and Initiatives

Highlighted Accomplishments

Consistently exceeded objectives in all positions.

Earned high marks on reviews and excellent feedback from internal and external contacts.

Continually given leadership roles and management-level responsibility due to outstanding performance.

Promoted to a position directly supporting the Area Manager within 3 years of employment for Amazon.

Currently lead a team of 50 members through detailed plans, comprehensive training, and motivational management.

Serve as the acting Area Manager when the full-time Area Manager is not available.

Increased standards for work in the areas of safety, quality, and productivity by understanding work processes and flow.

Ensured successful shift performance through effective methods of tracking, reporting, and employee feedback.

Utilized extensive company knowledge to effectively resolve issues as a result of employee or vendor error.

Improved employee morale and job satisfaction through team-building initiatives and positive communications.

Regularly reviewed and updated Standard Operating Procedures to ensure uniformity and efficiency of operations.

Maintained the highest level of accuracy, thoroughness, and confidentiality on all documents, records, and reports.

Asked to serve on special teams, including the COVID team that assisted in keeping employees safe during the pandemic.

Credited as an enthusiastic, productive team player who proactively learns new skills to assist in more areas of work.

Gained experience that transfers well to the position of Area Manager.

Experience

Progressive 2023-Present

Capably solves problems, educates, and answers questions from customers regarding coverage, rate, billing issues and general policy reviews. Also, identifies the customers’ insurance needs and recommends additional products and coverages.

Service Consultant 9/2023- Present

Handles inquiries and. Transactions for single or multiple lines of business and states.

Identifies the customer’s motive for calling and understands the customer’s insurance needs.

Adds and deletes vehicles, drivers, and coverage from existing policies.

Processes cancellations, renewals, reinstatements, endorsements, payments, and state/federal filings on Progressive systems.

Advocates for and educates on Progressive’s products and services.

Uses software applications to track, gather information, and answer inquiries.

Partners with a coach or supervisor to continually develop skills and improve results.

Stays current on products, services, and procedures.

Remains flexible to better meet the needs of the customer.

Able to work variable and flexible hours, such as nights, weekends, and holidays in response to business needs.

Building relationships with our customers.

Amazon 2019 – 2024

Work within a series of positions that have increased in scope and responsibility with each promotion to support all phases and areas of operation, from receipt, inspection, and storage of incoming products to order processing, preparation, and delivery.

Process Assistant/Team Lead 8/2019 – 8/2024

Support the Area Manager in leading teams and activities involved in fast-paced operations at a high-volume facility.

Participate in the development of goals, strategy, and performance initiatives for the location. Implement policies and procedures that align with goals of the business unit as well as the overall vision of the organization.

Assist the Area Manager in employee hiring, training, and supervision. Mentor team members on best practices for successful operations and services. Create schedules and assign tasks for optimal coverage. Develop incentives that encourage employees to achieve goals. Monitor individual and team performance. Facilitate regular meetings to discuss new company information and updates. Support Human Resource functions such as onboarding, personnel paperwork, time tracking, employee relations, professional development, and reviews. (Continued on page 2)

jessica Searcy

Page 2 of 2-478-***-**** ***********@******.***

Experienced Management-Level Professional

Experience, Continued

Amazon, Continued

Process Assistant, Continued

Work directly with a high volume of internal and external contacts that included internal managers and staff, colleagues in other departments, customers, and business partners. Build solid working relationships while discussing needs and offering solutions. Serve as a main point-of-contact and a liaison between parties. Promptly resolve any issues.

Maintain a hands-on philosophy even in upper-level role, personally performing functions on all levels.

Support the Area Manager with operational, financial, and administrative functions of the location. Monitor budgets and finances. Maintain inventory levels. Create and manage records of all activities and information. Attend meetings with the Area Manager and Executive Leadership to present reports and offer recommendations for further success.

Take on additional duties, often working extra hours to assist with special projects or overflow work.

Fulfillment Associate

Capably performed a wide range of duties that ensured timely and accurate receipt, inspection, storage, processing, and fulfillment of products.

Received, inspected, labeled, and moved incoming stock and materials. Reviewed, picked, and filled orders. Oversaw the packing and shipment of orders. Ensured an organized warehouse throughout the process.

Trained and assisted in supervision of employees as a senior Fulfillment Associate. Supported Process Assistants and Area Managers with day-to-day operations and administration.

Worked at two different sites as a Process Assistant as well as an away team.

Education and Professional Training

Bachelor of Science Degree in Accounting Strayer University

Completed numerous training sessions on topics involving strategy and planning, company policies and procedures, industry standards and compliance, employee hiring and training, team leadership and management, department operations, budgets and finances, management-level administration, and business-related technology.

Technology and Equipment

Windows Operating Systems and Microsoft Office Suite

Company and industry-specific programs for data management, sharing, and reporting

Web-based tools and applications for online research and communications

Warehouse machinery and equipment such as forklifts, cherry pickers, and pallet jacks

References

Excellent references and professional recommendations can be provided on request.

www.Linkedin.com/in/Jessica-searcy-040895315

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