Medical Assistant Customer Support

Tyanna Spann-Parks

Fast-paced, team oriented medical assistant, with 8+ years of telecommunications training and experience.

Akron, OH 44312

***********@***.***

+1-330-***-****

Professional Summary

Ready to dive in and learn fast.

Skilled medical assistant with 8 years of experience in clinical and administrative roles within healthcare settings. Proven ability to manage client care, perform administrative procedures, and maintain accurate records.

Authorized to work in the US for any employer

Work Experience

Unemployed

currently unemployed-Akron, OH

August 2022 to Present

Medical Assistant

Warren Gastrointestinal Endoscopy Center-Warren, OH August 2015 to July 2022

• Performing clinical skills under physician supervision

• Assisting doctor with in-office procedures

• Obtaining patient vitals

• Administering vaccines

• Scheduling patient appointments

• Performing patient assessments

• Responsible for front office duties

• Processing medication refill requests

• Using EHR system

• Performed blood draws

• Triaged patients

• Assisted with insurance verification

• Responsible for back office duties

Server/Cashier

Taco Bell-Warren, OH

January 2013 to January 2015

• Handled a high volume of customers regularly

• Took orders

• Welcomed guests as they arrived

• Served food

• Checked on guests frequently

• Bussed tables

• Set up payments by POS

• Kept the restaurant clean and sanitary

Education

College Degree in Medical Assisting

Ross Medical Education Center-Niles-Niles, OH

February 2015 to September 2015

High school diploma

Warren G Harding High School-Warren, OH

September 2011 to May 2014

Skills

• Organizational Skills (8 years)

• ICD-10 (6 years)

• Google Docs (8 years)

• Insurance Verification (6 years)

• Microsoft Office (8 years)

• Apple Keynote (8 years)

• Customer support (8 years)

• Medical Billing (6 years)

• Epic (6 years)

• Multilingual (4 years)

• Computer Operation (6 years)

• EMR Systems (6 years)

• Physiology Knowledge (8 years)

• iOS (6 years)

• Computer Skills (6 years)

• Medical receptionist (6 years)

• Anatomy Knowledge (6 years)

• People Person (6 years)

• Phone etiquette (8 years)

• Customer service (6 years)

• POS (8 years)

• Powerpoint (6 years)

• Office Administration (6 years)

• Transcription (6 years)

• HIPAA (6 years)

• Patient Scheduling (6 years)

• Customer support (6 years)

• Triage (6 years)

• Patient Care (6 years)

• Excel (6 years)

• Word (6 years)

• Microsoft Excel (8 years)

• Documentation review

• Food Safety Experience (2 years)

• Medication Administration (6 years)

• Quality Assurance (8 years)

• EMR systems (6 years)

• Customer service (8 years)

• Vital Signs (6 years)

• Venipuncture (8 years)

• People Person (8 years)

• Microsoft Word (8 years)

• Phlebotomy (6 years)

• Injections (6 years)

• Microsoft Outlook (8 years)

• Medical Records (6 years)

• Medical Terminology (6 years)

• Multi-line phone systems (6 years)

• Cash Handling (8 years)

• Medical Office Experience (6 years)

• Clerical Experience (6 years)

• Medical Coding (6 years)

Languages

• Spanish - Intermediate

• American Sign Language - Fluent

• English - Fluent

Certifications and Licenses

Registered Medical Assistant (AMT)

September 2015 to Present

Certified Medical Assistant (AAMA)

September 2015 to Present

BLS for Healthcare Providers (CPR and AED)

June 2015 to Present

Certified by the American Heart Association

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