Technical Support Data Analytics
Resume:
SETH ASHER
• 276-***-**** • *********@*****.***
Professional Summary
Experienced professional with a strong background in mentoring, technical support, and mathematical problem-solving, combined with hands-on experience in the casino industry. Proven ability to train and support teams, troubleshoot complex technical issues, and apply analytical thinking in high-pressure environments. Adept at fostering learning, ensuring smooth operations, and delivering excellent service. Seeking to contribute to a dynamic organization where both technical and interpersonal skills are valued.
Education and Training
oNortheast State Technical Community College, Computer Science, Associate Degree
oGoogle classes,
Currently studying for a data analytics certification
oHard Rock Casino
oEight-week training course for, Dice, blackjack, Baccarat, and Mississippi Stud
oCertified in dealing Texas Holdem and Omaha,
Licenses and Certifications
Virginia Gaming License acquired 2022
Professional Skills
oAbility to mentor team members after becoming the subject matter expert
oManaged, scheduled, and organized teams of up to six members
Professional Experience
Bristol Casino, Hard Rock Casino, Bristol, VA 2022-2025
Table Game Dealer, Floor Manager
Duties: Oversee gameplay at assigned tables, blackjack, poker, baccarat, and manage the pace of play.
Typically handled thousands of dollars daily
Count and verify all chips meticulously when exchanging money to prevent discrepancies
Determine winning hands and resolve bets accurately
Monitor player interactions and address any minor disputes or complaints (such as rule clarifications or payout questions) calmly and professionally
Strictly follow all casino policies and state gaming regulations at the table.
Consistently monitor for rule violations and ensure all actions stay within casino limits
Watch for suspicious behavior or cheating, and immediately notify the pit boss or surveillance personnel.
Work cooperatively with pit supervisors and fellow dealers. Report to the floor supervisor with any issues and assist colleagues during busy periods
Charley’s Grilled Subs, Kingsport, TN and Abingdon Va
Store Co-Manager, 2018-2020
Duties: Responsible for the overall well-being of the restaurant
Assisted with hiring, training, and development of all personnel
Created employee schedules and handled any customer or employee issues
Maintained the safety and security of the restaurant
Managed the maintenance of the restaurant and equipment in accordance to sanitary standards
Prepared daily sales and inventory reports
Ensured inventory levels are properly maintained
Worked with the General Manager on tracking sales, budgeting expenses,
Setting sales goals and establishing steps to achieve higher store goals
Shift Leader 2013-2015
Duties: Responsible for all shift operations of the restaurant
• Trained and managed a crew of four members
• Prepared food orders efficiently and within specific time limits
• Performed all duties in the Basic Stations as needed during a shift
CitiBank 2015- 2018
Customer Service Representative
Gray, Tennessee
Duties: Assisted customers with credit account issues.
Provided customer support for credit inquiries and billing issues for 5 different Citibank partners
Provided technical support for issues, including online and mobile payment systems
Handled top 20% of call volume on a typical day (up to 100 different calls/customers daily)
Developed onboarding process for orienting new members
Trained an average of 10 new members per month.
As Subject Matter Expert: Assisted other team members with their call performance
Abingdon Auto Auction Abingdon, Virginia 2013 - 2015
Live & Internet Auction Clerk
Duties: Assistant to the auctioneer
Ensured all bid amounts were accurately entered into the computer system.
Responsible for picking up and delivering vehicles to buyers.
•Ensured that all VOT and DVM documents for both the buyer and seller were completed.
Managed all vehicle run orders to ensure timely delivery.
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