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Technical Support Data Analytics

Location:
Maryville, TN
Posted:
May 30, 2025

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Resume:

SETH ASHER

276-***-**** • *********@*****.***

Professional Summary

Experienced professional with a strong background in mentoring, technical support, and mathematical problem-solving, combined with hands-on experience in the casino industry. Proven ability to train and support teams, troubleshoot complex technical issues, and apply analytical thinking in high-pressure environments. Adept at fostering learning, ensuring smooth operations, and delivering excellent service. Seeking to contribute to a dynamic organization where both technical and interpersonal skills are valued.

Education and Training

oNortheast State Technical Community College, Computer Science, Associate Degree

oGoogle classes,

Currently studying for a data analytics certification

oHard Rock Casino

oEight-week training course for, Dice, blackjack, Baccarat, and Mississippi Stud

oCertified in dealing Texas Holdem and Omaha,

Licenses and Certifications

Virginia Gaming License acquired 2022

Professional Skills

oAbility to mentor team members after becoming the subject matter expert

oManaged, scheduled, and organized teams of up to six members

Professional Experience

Bristol Casino, Hard Rock Casino, Bristol, VA 2022-2025

Table Game Dealer, Floor Manager

Duties: Oversee gameplay at assigned tables, blackjack, poker, baccarat, and manage the pace of play.

Typically handled thousands of dollars daily

Count and verify all chips meticulously when exchanging money to prevent discrepancies

Determine winning hands and resolve bets accurately

Monitor player interactions and address any minor disputes or complaints (such as rule clarifications or payout questions) calmly and professionally

Strictly follow all casino policies and state gaming regulations at the table.

Consistently monitor for rule violations and ensure all actions stay within casino limits

Watch for suspicious behavior or cheating, and immediately notify the pit boss or surveillance personnel.

Work cooperatively with pit supervisors and fellow dealers. Report to the floor supervisor with any issues and assist colleagues during busy periods

Charley’s Grilled Subs, Kingsport, TN and Abingdon Va

Store Co-Manager, 2018-2020

Duties: Responsible for the overall well-being of the restaurant

Assisted with hiring, training, and development of all personnel

Created employee schedules and handled any customer or employee issues

Maintained the safety and security of the restaurant

Managed the maintenance of the restaurant and equipment in accordance to sanitary standards

Prepared daily sales and inventory reports

Ensured inventory levels are properly maintained

Worked with the General Manager on tracking sales, budgeting expenses,

Setting sales goals and establishing steps to achieve higher store goals

Shift Leader 2013-2015

Duties: Responsible for all shift operations of the restaurant

• Trained and managed a crew of four members

• Prepared food orders efficiently and within specific time limits

• Performed all duties in the Basic Stations as needed during a shift

CitiBank 2015- 2018

Customer Service Representative

Gray, Tennessee

Duties: Assisted customers with credit account issues.

Provided customer support for credit inquiries and billing issues for 5 different Citibank partners

Provided technical support for issues, including online and mobile payment systems

Handled top 20% of call volume on a typical day (up to 100 different calls/customers daily)

Developed onboarding process for orienting new members

Trained an average of 10 new members per month.

As Subject Matter Expert: Assisted other team members with their call performance

Abingdon Auto Auction Abingdon, Virginia 2013 - 2015

Live & Internet Auction Clerk

Duties: Assistant to the auctioneer

Ensured all bid amounts were accurately entered into the computer system.

Responsible for picking up and delivering vehicles to buyers.

•Ensured that all VOT and DVM documents for both the buyer and seller were completed.

Managed all vehicle run orders to ensure timely delivery.



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