Social Media, Front Desk, problem solving, customer satisfaction
Resume:
Rylee Cuomo
Davie, FL *****
**************@*****.***
Professional Summary
Skilled front desk receptionist and social media marketing manager with 4 years of experience in customer service and digital marketing. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Successfully managed social media campaigns that increased audience engagement and fostered community partnerships, driving business growth. Adept at time management and organizational skills, ensuring efficient operations in fast-paced environments. Work Experience
Front Desk Receptionist
Pet Paradise-Davie, FL
June 2021 to March 2025
1. Rylee answered phone calls of all types. Phone calls ranged from taking messages, addressing an unpleasant experience, giving sales and pricing information, giving customers confidence in our abilities, as well as canceling, editing, creating reservations as well as making profiles for customers. 2. Rylee had great time management skills. She managed her time very effectively, getting tasks done on time never needing more time than what was provided to her. When given a big workload she managed an effective time budget to get everything complete correctly and in a timely manner. 3. Rylee made the building a very comfortable place for both customers, their pets, and her co-workers. She brought great energy to the team, was willing to help co-workers when given the opportunity and ensured that no customers felt rushed or uncomfortable about leaving their pets in the company’s care. 4. Rylee had great Rapport with all of her customers, often being the reason many people felt their pet was safe and well taken care of. Rylee had a variety of customers that would ask for her at check-in or even check-outs as they wanted her input on how their pet did. Rylee was very patient with all of her customers.
5. Rylee had great organizational skills. She managed time effectively and made sure everything was done correctly and to her best abilities by creating a system that worked for her based on the tasks at hand. Rylee was able to run the front desk by herself while also completing her other tasks. 6. Rylee ensured that all customers were satisfied with their experience, and she problem solved when they were unhappy. She made sure everyone was comfortable leaving their pets in her care and took extra time to cuddle and care for the scared pets so customers knew their pet was genuinely cared for. Rylee was the reason people felt more comfortable leaving their disabled, old, or traumatized dogs in the company’s care. Rylee sometimes related with customers by talking about her own rescue dog, to help the embarrassed customers not be embarrassed by their dogs fear and hesitance Social Media Marketing Manager
Ashley Lane State Farm-Cooper City, FL
April 2023 to June 2023
1. Rylee scheduled meet ups with different companies to help both them and State Farm gain attention. Rylee got the firm partnered up and doing events with complexes for renters insurance, nursing homes for life insurance, and car dealerships for a variety of different coverages, like personal injury protection and basic car insurance.
2. Rylee answered phone calls and transferred them to different agents based on sales level and frequency, while also ensuring their hold time was no greater than 10 minutes without speaking to an agent.
3. Rylee created and posted on instagram, facebook, and tik tok accounts to help Ashley Lane reach a wider audience and increase customers.
4. Rylee arranged office events funded by Ashley Lane that people from the community were invited to, allowing agents to advertise different sales and why they are beneficial in the long run. 5. Rylee kept track of all events with the time, location, and who the event was arranged with, also determining which agents would be best for the event based on strengths and languages spoken to ensure everyone could be helped without a language barrier. 6. Rylee formed a continuous partnership that is still. Ongoing with an auto glass repair company. Rylee arranged meetings so both companies were kept up to date on all details. The two companies are still partnered up and business is growing for Ashley Lane State Farm greatly. Education
High school diploma
Broward Virtual Education - Remote
August 2023 to June 2024
I was a straight-A student. I have great time management skills and can effectively manage a workload while being efficient and finishing on time.
Skills
• Time management
• Advertising sales
• Organizational skills
• Problem solving
• Teamwork
• Social media management
• Front desk
• Phone etiquette
• Customer service
• Administrative experience
• Typing
• Microsoft Word
• Sales
• English
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