Customer Service for over 30 years
Resume:
Anna Maria DeLuca
‘Palm Bay Florida
Pumaandpanthersmom@zmailsom
‘customer Service with 2 Smile!
Dependable Detail Oriented Efficient Loyal Honest
High School Graduate
Work History
‘August 2020 Jone 2024
DR.Horton
Contact : Nic Nichols 321-***-****
Warranty Coordinator
sneceive and conf receipt of homeowners warranty requests
“Moke ital contact with homeowners and/or Serce Technicians.
“evaluate homeowners repair issues to determine waranty coverage;
communicate effectively if repairs are deemed not warrantable
sabity to work overtime.
execute policies to ensure compliance with quality standards
“*Maintain postive and constant communication with employees.
*Maintain accurate records though out claim process with details.
‘implement strategy to complete payment to dealership on claims.
2000-2010
Service Advisor
“First contact with customers in the service area.
* Check history for each vehicle brought infor service.
“Write up repair orders at customer's request and suggest
necessary repairs according to history and mileage.
*sell any repairs deemed necessary by technician once visually
confirmed repairs requested.
* call all customers by 2pm dally to advise if vehicle would be
‘completed that day or not.
“Sell Ford Extended Service Plans when vehicle was reaching end of
‘manufacturer warranty.
1995-2000
Parts and Service Cashier / Receptionist
* Direct all incoming calls for Dealership, being the initial contact.
“assist all customers with forms of payment for the parts and service department.
Contact this candidate