Business Analyst Quality Assurance

** Prominent clients: Wells Fargo Bank Fidelity National Information Services (FIS) Broadridge Financial Solutions City National Bank **

SUMMARY

An accomplished Business Analyst with over 9+ years of experience in System Analysis & Development, Quality Assurance, Testing Strategies, Service Mapping, Business Processes & Workflows, Compliance, Regulatory Reporting, Risk Analysis, and Project Management. Proficiency in Business & Data Analytics, creating User Stories, Use Cases, Software Testing, Agile Development methodologies, and Internal & External Relationship Management. Sound experience with MS Visio, Jira, SDLC, Production Support, Wire Framing, SWIFT, CHIPS, Fedwire, HTML, and XML.

SCORE CARD

Skills

Years of Experience

Overall Banking & Financial Services Experience

9+

System Analysis Business Workflows Standards

9+

Use Cases User Stories Service Mapping

7+

MS Visio Jira Project Management

7+

System Development Software Testing Agile UAT UFT

4+

HIGHLIGHTS

Utilized Industry-standard Business Analysis techniques such as Data Flow modeling, Use Case analysis, Business Rules Analysis, Workflow analysis, Business Process mapping, Functional Decomposition analysis, and Financial ROI modeling for intermediate-level initiatives.

Handled strategic direction and daily leadership for End-to-End Testing for the ACH Wires Check FX Wires.

Oversaw requirement gathering, Gap-Impact Analysis, and provided solutions for change request by creating FRSD IRSD documents, creating User Stories & managing using Jira.

Implemented Scrum & Agile system development life cycle concepts, demonstrating the ability to quickly learn a complex, distributed computing environment.

Planned, created, and maintained test scenarios to assure coverage for a variety of front-to-back office solutions; test cases served as primary reference for developers, business analysts, and automation teams on future projects.

Performed multiple levels of software testing, writing SQL queries to extract data in a complex database in order to quickly uncover defects.

PROFESSIONAL EXPERIENCE

Senior Business System Analyst Feb 23 – Present

Federal Reserve Bank of Atlanta

Coordinate directly with business stakeholders and product owner for the project roadmap.

Conduct the daily onshore/offshore developer meeting to review development approaches and functional requirements.

Lead the iteration planning session with the scrum and business team.

Design analysis strategy for technology projects.

Communicate project plan information, objectives, and deliverables to the team.

Collaborate with both internal and external teams to understand enterprise level system integration requirements.

Evaluate system functionality for effectiveness, reliability, performance, and usage.

Establish system objectives, use cases, requirements, and specifications.

Document product guide for stakeholders.

Validate functional/system requirements during the production install.

Review and validate Quality Assurance test plans to ensure requirements have been met.

Recommend changes to existing systems design to achieve requirements.

Identify and record risks, issues, dependencies, and assumptions in accordance with project standards.

Formulate User Acceptance Test cases for review.

Design test cases for Quality Assurance testing.

Conduct test cases review meeting with the project team.

Redesign test cases with Quality Assurance team for automation purposes.

Business Analyst / Quality BA Aug 22 – Feb 23

Fidelity National Information Services (FIS), FL

•Acted as a Primary Point-of-Contact between the client and technology team, gathered requirements from various end users and analyzed, evaluated & implemented those requirements into appropriate Business and Technical solutions.

•Conducted Joint Application Development (JAD) sessions with stakeholders to elicit requirements.

•Utilized Industry-standard Business Analysis techniques such as Data Flow modeling, Use Case analysis, Business Rules Analysis, Workflow analysis, Business Process mapping, Functional Decomposition analysis, and Financial ROI modeling for intermediate-level initiatives.

Business Analyst / Quality Assurance SME Dec 21 – Oct 22

Broadridge Financial Solutions, New York, NY

•Managed Quality Assurance strategy & execution for the SWIFT Payments and Regulatory reporting platform.

•Ensured due diligence reviews are undertaken to the required quality on a timely basis.

•Handled strategic direction and daily leadership for End-to-End Testing for the ACH Wires Check FX Wires.

•Oversaw requirement gathering, Gap-Impact Analysis, and provided solutions for change request by creating FRSD IRSD documents.

•Used UFT to automate the testing process for respective web applications.

•Developed scripts for testing, created test cases and made enhancements to the existing scripts using the UFT test tool and with VB Script

•Created User Stories and tracked issues using Jira.

•Developed, Tested, and provided Production Support during whole SDLC process, as well as in Postproduction & implementation.

•Established sound understanding of Internal payment, ISO20022, SWIFT, MT, and MX.

•Implemented Scrum & Agile system development life cycle concepts, demonstrating the ability to quickly learn a complex, distributed computing environment.

•Planned, created, and maintained test scenarios to assure coverage for a variety of front-to-back office solutions; test cases served as primary reference for developers, business analysts, and automation teams on future projects.

•Performed multiple levels of software testing, writing SQL queries to extract data in a complex database in order to quickly uncover defects, leading to reduced business cost & lower required effort from implementation team.

•Collaborated with product and development teams to create enhancement guides to be used during implementations at the client site, maximizing training & change effectiveness.

•Conducted requirement gathering sessions with our clients in order to create User Stories within JIRA, utilized by the development team to code and the QA team to test.

•Performed GPS processed multi-currency as well as foreign exchange MT1xx, MT2xx, MT3xx, MT9XX, and proprietary flat file formats.

FX Analyst / Business Analyst Jan 20 – Dec 21

City National Bank, Raleigh, NC

•Investigated international wire transfer cases on behalf of clients.

•Established communication with banks and clients via swift messaging, emails, phone, & letter processing.

•Handled client’s queries based on claim and provided resolution within stipulated time frame.

•Processed amendment requests on outgoing wire transfers.

•Processed wire transfers returned due to errors.

•Created new claims and input all necessary information.

•Performed necessary actions within SLA guidelines.

•Escalated clients’ claim to appropriate team via emails and phone communication.

•Worked with Relationship Managers to understand the client and to correctly assess the client's AML Risk Rating.

Wire Analyst / Business Analyst Jan 19 – Jan 20

City National Bank, Raleigh, NC

•Closed & reconciled international systems daily, at the end of business day (CHIPS SWIFT Fedwire FMS Integrated Fund Transfer System), involving various tasks at different times.

•Handled amendments & cancellation requests, performing moderate accounting activities generally related to Fedwire & CHIPS Reconciling.

•Followed bank policies & procedures regarding Risk Analysis of wires received through the Remote queue (Browser, Online platforms).

•Resolved varying cases including responding to tracers requesting confirmation of payment to the beneficiary, cancellation of payment, and amendments to the original wire instructions.

•Handled all wire tracers and investigations received from other banks or internally from branches or other departments within the bank.

Service Manager Nov 16 – Dec 18

Wells Fargo Bank N.A., Durham, NC

•Supervised 5+ tellers and customer service sales representatives, fostering an environment where customers enjoyed high-level service & employees were motivated to deliver top performance.

•Managed front-end operations to ensure friendly and efficient transactions.

•Maintained team productivity and quality of service by establishing & upholding clear benchmarks.

•Met with customers to discuss service needs and offer available solutions.

•Monitored team performance, adhered to Service Level Agreements (SLAs) and provided detailed job training.

Personal Banker (SAFE) May 14 – Nov 16

Wells Fargo Bank N.A., Durham, NC

•Managed financial appointments surrounding consumer / business credit, loans, and financial planning, with the goal of building lifelong relationships.

•Completed branch management tasks such as ordering supplies, scheduling, and organizing maintenance & vendor access.

•Maintained a clear & relevant understanding of client needs and providing catered recommendations based on expressed financial goals.

•Maintained a strong network of Wells Fargo partners to address clients’ broader financial needs.

•Minimized risk through compliance training and knowledge of current finance rules and regulations.

•Participated in local business outreach as a trained Wells Fargo Business Advocate & Wells Fargo@Work Advocate, encouraging the use of financial technology as a certified Mobile Technology Specialist.

•Recognized for exceptional performance in Sales & Risk Mitigation with the STARS Champion and Golden Spoke awards (Wells Fargo’s highest honors).

Core Competencies

Business Systems Analysis

Business & Financial System Design Development Testing

Customer Relationship Stakeholder Management

Software Development Life Cycle (SDLC)

Agile Methodologies

Front & Back Office Solutions

Quality Assurance

Project Management

Use Cases Test Cases

User Stories Jira

MS Visio

SQL

Wire Transfers Wire Framing

CHIPS SWIFT Fedwire FMS

iRise Collaboration tools

Quality Center 10.0/8.2

ISO20022 MT / MX

HTML XML

QTP 9.5

Lotus Notes 7 GPS

Educational Background:

Bachelor of Science in Business Information Technology with Honors, North Carolina Agricultural and Technical State University, Greensboro, NC – ‘17

Associate of Arts in Business Administration and Management, Durham Technical Community College, Durham, NC – ‘14

Certifications:

CCNA Certification, Wake Technical Community College, Wake County, NC

Certification course in Business Analysis

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