Customer Service Administrative Support
Resume:
C O N TACT
**********@*****.***
Miami, Florida 33136
phone
address
P R O F E S S I O N A L S U MMARY
Hardworking professional with experience in office
operations, administrative support, and customer service. Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.
My objective is to be able to observe my work
environment, able-ing me to learn something new every day. Allowing me to constantly evolve my work skills and ethic, so I can secure a better future for myself and my family, eventually establishing generational wealth. I want my skills to speak for themselves, when people think about me I want them to remember me vigorously
working striving to reach new heights, accomplishments, and promotions.
E D U C ATION
January 2019
High School Diploma
North Park, Miami, FL
E X P E R I E N C E
March 2022 - July 2024
Secretary/ Customer Service
Bridging the Tys to Jordan, Chicago
My job consisted of me performing the following duties on a consistent basis:
November 2019 - March 2022
Crew Manager
Civilized Society, Miami
My job consisted of me overseeing operations of crew members, directing new employees, and performing
the following actions as accurately as they're listed below:
Answering incoming calls promptly and
professionally, routing messages as needed.
•
Greeting visitors warmly upon arrival at the office; provided friendly customer service.
•
Maintaining organized calendar of important
meetings and events.
•
Responding to inquiries from internal and external parties to facilitate communication or provide
direction.
•
Performing data entry tasks accurately with a high level of speed and accuracy.
•
Editing drafts of written materials prior to
publication ensuring accuracy of content.
•
Operating office equipment, such as fax machines,
copiers, and phone systems and arranged for
repairs when equipment malfunctions.
•
Trained new team members on company policies
and procedures.
•
Enforced disciplinary action when necessary while
maintaining a fair work environment.
•
Efficiently handled customer inquiries related to
product availability and pricing.
•
Cultivated positive relationships with customers by providing exceptional service that exceeded
expectations.
•
ADMINISTRATIVE ASSISTANT
C A I LYB P E N N
February 2021 - March 2022
Security Guard
U.S.S Executive Protection Security, Coral Gables, Florida (University of Miami campus)
My job's duties had conisisted of me :
February 2017 - January 2019
Outbound Sales Representative
Max Tax Service, Chicago
My position required me to reach out to potential
customers using the following skills, daily:
August 2016 - May 2018
Package Handler
UPS, 1 UPS Way, Hodgkins
My job consisted of me performing the following
actions on the daily bases
Interacting with visitors and employees in a
professional manner.
•
Monitoring entry-exit activity, allowing only
authorized personnel to enter facility.
•
Inspecting doors, windows, locks, gates, ensuring
they are secure after hours.
•
Maintaining logbooks for documenting daily
activities and events. (During special events, such as the Miami university woman basketball games )
•
Performed regular patrols of assigned areas to
ensure safety and security protocols were followed.
•
Providing timely follow up services to ensure
satisfaction with completed transactions.
•
Utilizing persuasive communication techniques to
convert prospects into paying customers.
•
Developing strong customer relations by providing
exceptional service and support to clients.
•
Analyzing customer feedback to develop action
plans for improving product offerings.
•
Loaded and unloaded packages from trucks,
consistently meeting deadlines.
•
Followed all safety regulations and procedures
when handling packages.
•
Assisting new employees in there mmm or
developement training.
•
S K I L L S
• Hard Worker
• Great time management skills
• Fast learner
• Problem-solving
• Customer service
• Active
• Listening
• Good communication skills
• Time Management
• Self-started
• Problem-solving skills
• Adaptability
• Hardworking
• Coachable
• I Am a quick learner
• Good communication skills
• Clients
• Customer service
• Directing
• Fashion
• Filing
• Problem-solving skills
• Quick learner
• Fast learner
• Phone
R E F E R E N C E S
References available upon request
Contact this candidate