Customer Service Floor Supervisor

Danielis De La Cruz

**** *********, ************, ** *****

******************@*****.***

Professional Summary

Friendly, organized, and highly professional floor supervisor with over 3 years of experience in fast-paced food service and retail environments. Fluent in Spanish with working knowledge of American Sign Language. Known for being understanding, adaptable, and excellent at multitasking. Brings strong leadership, exceptional work ethic, and a passion for delivering outstanding customer service.

Work Experience

McDonald’s – Philadelphia, PA

Floor Supervisor

September 2022 – Present

- Oversee restaurant floor operations, ensuring efficiency and team coordination

- Lead and motivate staff during high-volume shifts

- Train and mentor new employees on company procedures and customer service standards

- Handle customer concerns professionally and effectively

- Ensure cleanliness, safety, and compliance with food handling regulations

TJ Maxx – Philadelphia, PA

Retail Associate

January 2024 – May 2024

- Assisted customers with purchases, returns, and product information

- Maintained merchandise displays and organized the sales floor

- Operated register systems and ensured accurate transactions

- Fostered a positive and welcoming shopping experience

Chick-fil-A – Philadelphia, PA

Team Member (Seasonal)

June 2023 – August 2023

- Delivered friendly and efficient customer service

- Supported drive-thru operations, food preparation, and cashier duties

- Maintained a clean and safe work environment

Skills

- Leadership & Team Supervision

- Fluent in Spanish

- Basic American Sign Language (ASL)

- Excellent Customer Service

- Multitasking & Problem Solving

- Staff Training & Development

- Very Understanding & Patient

- Cash Handling & POS Systems

- Organization & Cleanliness

- Dependable, Hardworking, and Professional

Education

Abraham Lincoln High School, Philadelphia, PA

High School Diploma (Expected) – June 11, 2025

Age: 18

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