Scrum Master
Resume:
Pooja Maheshwari
835-***-**** ***************.**@*****.***
Professional Summary
Certified RTE, Scrum Master and Business Analyst with 12+ years of progressive experience leading Agile/Scrum and Kanban teams across domains like BFSI, Healthcare, IT, Legal, Infrastructure. Proven success driving enterprise Agile transformations, leading cross-functional global teams, and delivering complex digital solutions including chatbot development, analytics dashboards, and workflow automation. Managing program and projects related to Group Insurance portfolio and New Business space using agile methodology. Guided 6 team in train as RTE and leading 2 scrum teams as scrum masters. Expertise in SAFe Agile and in-depth understanding of various Salesforce Clouds. Adept in stakeholder engagement, product ownership support, business process reengineering, and data-driven decision-making. Skilled in engaging stakeholders and implementing quality assurance strategies to promote team collaboration and project
success. Delivers projects within timelines and budgets, contributing to organizational growth and performance enhancements.
Certifications
SAFe Scrum Master (SSM) 6.0
SAFe Release train Engineer 6.0
Professional Scrum Master I
SFMC Marketing Cloud Email specialist
SFMC Marketing Cloud Administrator
SKILLS
Methodologies: SDLC, Agile, Waterfall, Scrum, Kanban, SAFe
Tools/Platforms: JIRA, Confluence, JQL, Jira Automation, Jira Align, SFMC, CRM, Workday
Agile Expertise: Product Backlog & Roadmap Management, PI and Scrum ceremonies, User Story writing and prioritization, JIRA
Release & Risk Management: Risk identification, Risk mitigation, Risk analysis, FMEA (Failure Modes and Effects Analysis), End-to-End release process and support.
Leadership: Team building, Conflict Resolution, Decision making, Coaching and mentoring
Stakeholder Management: Stakeholder analysis, Engagement strategies, Communication planning
Technical Skills: Salesforce CRM, Salesforce Marketing Cloud, JQL, HTML, SQL, MS Excel.
Soft Skills: Emotional intelligence, Time management, Problem-solving, Liaison, Self-Motivated, Adaptability, Stakeholder Communication, Conflict Resolution.
Quality Assurance: QA strategy development, Test planning, Test execution, Defect tracking, Continuous improvement, Defect tracking
Reporting and Documentation: Project documentation, Progress reporting, KPI tracking, Dashboard creation, Preparing Jira Automation scripts.
Domains: Insurance, Finance, Healthcare, Banking
HIGHLIGHT OF PROJECTS
Guardian India (May 2022 – May 2025) - Senior Lead Agilist
Led end-to-end project delivery using Agile methodologies, delivering complex IT solutions on time while managing cross-functional teams.
Guiding 6 team in train as an RTE for a brief period and leading 2 scrum teams as scrum masters. Perform all RTE and Scrum/Kanban cadence throughout the life cycle of the product. Overseeing the program EPICs, review and managing program budget in regular interval with management team.
Led various PI planning activities and the day-to-day scrum ceremonies along with capacity management and backlog prioritization.
Developed and implemented QA strategies, including test planning, execution, and defect tracking, resulting in a 20% reduction in post-release issues.
Utilized JIRA and Confluence for project tracking, backlog grooming, and maintaining comprehensive project documentation.
Conducted stakeholder analysis and created engagement strategies, improving communication and alignment across various departments.
Created interactive dashboards to track KPIs and provide real-time progress reports to senior leadership.
Regularly mentor and coach the team and leaders through agile journey.
Virtusa (Nov 2021-May 2022) – Senior Consultant
Led end-to-end delivery for multiple teams using Kanban methodology.
Oversaw backlog refinement, sprint capacity, team throughput, and release planning, Capacity management.
Engaged with cross-functional teams and product owners to streamline intake and delivery.
Mentored team in Agile practices to boost team velocity and self-organization.
Capgemini (Oct 2020 – Nov 2021) – Consultant
Dedicated to driving Salesforce Domain project success and ensuring team satisfaction through effective facilitation and Agile practices.
Participated with release team to make sure team incremental deliveries are deployed in production in timely manner, coordinating with other team dependencies.
Facilitated to clarified team vision related topics with product owners and architects to refine the backlog and keep the priority tasks to stay focus for grooming and planning sessions.
Engaged at the program level SOS with product owner, lead engineers, architects and testers to support weekly status.
Synechron Technologies (Oct 2018 – Sep 2020) – Senior Associate
Responsible for End-To-End IT Recruitment and Volume Hiring.
Utilized various Applicant Tracking Systems and online recruitment resources.
Initial screening and Evaluation of the resumes, Salary negotiations and offer roll out.
Getting availability of internal and external Panels scheduling Candidate’s the interview.
Travel and Hotel arrangements for non-local candidates.
Calendar Management for Coordinating Interviews and meetings within the organization.
Attracting right candidates & ensuring smooth on boarding of employees.
Experience in Vendor Management.
Candidate Connect and candidate engagement until the joining/On-boarding.
Keep back up profiles for all critical/niche/super niche requirements.
Generating daily, Weekly and Monthly Reports.
Conduct and Manage Local and Out-Station Recruitment Drives for Fulfillment of internal positions.
Exploring new methods of reaching out to passive candidates through Social Networking sites.
Actively working with Senior Management team to ensure effective joining process.
Cognizant Technologies (Jul 2014 – July 2018) – Junior Executive
Integrate Marketing cloud account to Salesforce CRM.
Mapping CRM data with data extensions and lists.
Creating sender profiles & delivery profiles to shoot email blasts.
Creating dynamic mailers for marketing cloud sends.
Setting up users in Marketing cloud with appropriate permissions and assigning roles to them.
Setting up of AB testing environments in the Org.
Created standard, filtered and random data extensions.
Uploading data in the data extensions with appropriate filters.
Setting up of FTP for large file transfer.
Setup suppression list and rules.
Worked on data segmentation using SQL and filter activity.
Automate activities to run in a scheduled time span.
ACADEMIC CREDENTIALS
Bachelor of Engineering (Information Technology) - RGPV (Bhopal) - 75% - 2012
Place: Pennsylvania (United States) (Pooja Maheshwari)
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