Data Entry Administrative Support
Resume:
THERESA PRENGER
Holiday, FL *****
*************************@***********.***
Authorized to work in the US for any employer
Work Experience
Account Assistant/Receptionist
Office of Administration State of Missouri-Jefferson City, MO November 2022 to Present
• Answer and direct phone calls with Cisco Switch Board Equipment
• Perform Security Checks for Vendors banking direct deposit.
• Schedule appointments and meetings
• Provide administrative support • Assist with basic accounting tasks
• Manage office equipment. Maintain office Supplies and inventory
• Aid in the handling of incoming mail
• Receptionist for the state agency of OA.
• Work through several email accounts while maintaining and managing the integrity of the system with direct security for the vendors banking.
Document Preparation Clerk
THE DEPT OF LABOR AND INDUSTRIAL RELATIONS STATE OF MISSOURI-Jefferson City, MO July 2022 to November 2022
• Organizing and filing documents • Handling confidential information with discretion
• Data entry and record keeping.
• Unstapled and proofread documents set for the Data Server and Data Entry • Assisting in document preparation for audits
• Supporting exact and up-to-date records
• Providing administrative support to department staff
• Ensuring compliance with departmental procedures
• Preparing reports and presentations
• Collaborating with team members on various projects
• Scanning and copying documents.
Art instructor Children’s Art Teacher
YOUCANDU LLC-Webster Groves, MO
November 2019 to December 2020
Teach children various art techniques and mediums
• Create a fun and engaging learning environment for students
• Plan and implement age-appropriate art projects
• Encourage creativity and self-expression in young artists
• Collaborate with other instructors and staff members
• Ensure a safe and inclusive space for all students
• Developed and implemented comprehensive visual arts curriculum for students of all ages, focusing on various mediums such as painting, drawing, sculpture, and mixed media
• Provided personalized instruction to students based on their skill level and artistic goals, fostering creativity and self-expression
• Facilitated engaging art projects and assignments that encouraged experimentation with different techniques and styles
• Implemented effective classroom management strategies to create a positive learning environment conducive to artistic expression
• Collaborated with other instructors to plan interdisciplinary projects that integrated visual arts with subjects like literature or science
• Adapted instructional materials for students with diverse learning needs or disabilities, ensuring inclusivity in the classroom setting
• Led workshops and demonstrations on specific art techniques or processes for both beginner-level learners and advanced artists seeking further development
• Managed art supplies inventory, ordering new materials when needed while staying within budget constraints
International Switchboard Operator
NESTLE PURINA PETCARE-St. Louis, MO
January 2019 to March 2020
• Manage incoming and outgoing international calls
• Operate switchboard equipment efficiently
• Help callers with transferring to
• Handle emergency calls with professionalism
• Always adhere to company policies and procedures
• Ability to work flexible hours as needed
• Provide excellent customer service to callers
• Efficiently operated a multi-line switchboard, answering and directing incoming calls to the appropriate departments
• Greeted visitors and provided them with necessary information or directed them to the correct personnel
• Managed a high volume of incoming calls, ensuring prompt and professional customer service at all times
• Maintained accurate records of all incoming and outgoing calls, including call duration and purpose
• Assisted in scheduling appointments for executives, managers, and other staff members using an electronic calendar system
• Screened and transferred calls to appropriate individuals or departments as per established protocols
• Provided administrative support by handling mail distribution, faxing documents, and maintaining office supplies inventory
• Maintained confidentiality when handling sensitive information during phone conversations or in-person interactions
• Demonstrated excellent communication skills by effectively relaying messages between callers and recipients
• Resolved customer complaints or concerns promptly by listening attentively and providing appropriate solutions within company guidelines
• Cultivated positive relationships with clients through friendly demeanor over the phone or in person interactions at the front desk area
• Informed employees about any important announcements or updates from management via intercom system
• Served as a point of contact for external vendors, coordinating deliveries and managing inquiries
• Achieved a consistently high level of customer satisfaction through attentive listening skills and personalized assistance
• Prioritized tasks efficiently based on urgency levels while maintaining professionalism under pressure
• Maintained knowledge of company policies, procedures, products/services to provide accurate information to callers
• Leveraged strong organizational skills to manage multiple tasks simultaneously without compromising quality of work
• Demonstrated proficiency in operating various office equipment such as photocopiers, scanners, printers etc
• Closely monitored voicemail systems for timely retrieval of messages left outside business hours
• Suggested improvements to streamline reception processes resulting in increased efficiency across the department
• Fostered a welcoming environment by greeting guests warmly and ensuring their needs were met
• Assisted with administrative tasks such as data entry, filing, and document preparation as needed
• Collaborated with colleagues to ensure smooth operations of the front desk area during busy periods
• Maintained a professional appearance and demeanor at all times while representing the company
• Developed strong knowledge of internal extensions and departments to efficiently direct calls without delay
Executive Personal Assistant
MO KETTLE CORN-Belleville, IL
March 2015 to February 2020
• Coordinated travel arrangements and accommodations
• Screened and directed phone calls and emails
• Prepared and edited correspondence and presentations
• Organized and supported office filing system
• Aided in event planning and coordination
• Managed expenses and processed reimbursements
• Managed complex calendars, scheduling meetings and appointments for executive team
• Coordinated domestic and international travel arrangements, including flights, accommodations, and transportation
• Prepared detailed itineraries and agendas for business trips, ensuring smooth execution of all activities
• Screened phone calls and emails, prioritizing communication based on urgency and importance
• Drafted professional correspondence on behalf of executives, maintaining a high level of accuracy and attention to detail
• Organized meetings and conferences by booking venues, arranging catering services, and coordinating audiovisual equipment setup
• Maintained confidential files and records with utmost discretion to protect sensitive information
• Assisted in the preparation of presentations by gathering data, creating slideshows, and proofreading content for accuracy
• Managed expense reports for executives by accurately tracking receipts, reconciling expenses with company policies
• Acted as a liaison between executives and internal/external stakeholders to facilitate effective communication flow
• Provided administrative support during board meetings by preparing meeting materials, taking minutes, distributing documents to attendees
• Implemented efficient filing systems to improve document organization and retrieval processes within the office environment
• Developed strong relationships with vendors/suppliers to negotiate favorable terms/pricing agreements
• Coordinated special events such as corporate retreats or team-building activities
• Researched industry trends/competitors' activities to provide valuable insights/recommendations
• Managed multiple projects simultaneously while adhering to strict deadlines
• Served as the point person for all incoming inquiries directed towards executives
• Created comprehensive reports/presentations summarizing key findings/results from various research initiatives
• Collaborated with cross-functional teams on special projects/initiatives requiring coordination across departments/functions
• Anticipated needs/preferences of executives proactively in order to provide seamless support at all times
• Spearheaded the implementation of new software/systems to improve efficiency and productivity
• Coordinated logistics for executive team meetings, including room setup, catering arrangements, and audiovisual equipment
• Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating interview schedules
• Managed confidential documents such as contracts, legal agreements, and financial statements
• Developed and maintained a comprehensive filing system for easy retrieval of important documents Art Director, Photographer Sole Proprietor
DZINER INC-Jefferson City, MO
January 2010 to March 2015
• Lead creative direction for photography projects
• Conceptualize and create visual content for marketing materials
• Produce high-quality images for print and digital platforms
• Provide excellent customer service and communication
• Handle all aspects of business operations as a sole proprietor
• Meet deadlines and deliver projects on time
• Collaborate with clients to understand their vision and goals
• Manage all aspects of photo shoots, from planning to execution
• Founded and operated a successful business for 5 years, overseeing all aspects of operations
• Developed and implemented strategic business plans to drive growth and increase profitability
• Managed a team of 3 employees, providing leadership, guidance, and support
• Oversaw budgeting and financial management, ensuring the company's financial health
• Implemented cost-saving measures that resulted in an annual savings of 12%
• Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency
• Created effective marketing strategies to promote the business and attract new customers
• Utilized social media platforms to expand brand awareness and engage with target audience
• Analyzed market trends and competitor activities to identify opportunities for business expansion
• Developed partnerships with other businesses to enhance product offerings or reach new markets
• Maintained high levels of customer satisfaction through exceptional service delivery
• Implemented quality control processes to ensure consistent product/service excellence
• Conducted regular performance evaluations for employees, providing feedback for improvement as needed
• Streamlined operational processes resulting in improved efficiency by 25%
• Cultivated positive relationships with stakeholders including investors, partners, suppliers etc
• Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly
• Leveraged data analytics tools to track business performance and make data-driven decisions Office Manager/Insurance Coordinator
WALK EASY LLC-Jefferson City, MO
February 2001 to March 2015
• Exceptional organizational skills
• Ability to prioritize tasks effectively
• Effective communication skills
• Ability in insurance billing and coding
• Experience with office management duties
• Ability to multitask in a fast-paced environment
• Strong computer skills
• Experience working in a healthcare setting
• Processed and verified medical insurance claims for a caseload of XX patients on a daily basis
• Reviewed and analyzed medical records, invoices, and other documentation to ensure accuracy and completeness of insurance claims
• Collaborated with healthcare providers to obtain necessary information and resolve claim discrepancies in a timely manner
• Maintained up-to-date knowledge of insurance policies, procedures, and regulations to accurately interpret coverage benefits for patients
• Communicated with patients regarding their insurance coverage, explaining benefits, limitations, and any out-of-pocket expenses they may incur
• Investigated denied or rejected claims by contacting insurance companies directly to identify reasons for denial and initiate appeals if necessary
• Managed the coordination of pre-authorization requests for medical procedures or treatments requiring prior approval from insurance providers
• Ensured compliance with HIPAA regulations when handling sensitive patient information during the claims process
• Worked closely with billing department staff to reconcile payments received from insurance companies against billed amounts
• Identified opportunities for process improvement within the claims management workflow and implemented effective solutions resulting in increased efficiency by 11%
• Provided training and guidance to new team members on medical coding guidelines, claim submission requirements, and best practices in insurance coordination
• Developed strong relationships with key contacts at various insurance companies to facilitate smoother communication during the claims resolution process
• Performed regular audits of processed claims to ensure adherence to quality standards and minimize errors or omissions that could lead to payment delays or denials
• Collaborated with healthcare professionals such as doctors, nurses, pharmacists etc. ensuring accurate completion of required forms/documents needed for successful claim submissions
• Assisted patients in understanding their Explanation Of Benefits (EOB), including deductibles/co-pays/ out-of-pocket expenses
• Maintained accurate records of all interactions with insurance companies, patients, and healthcare providers for future reference or audit purposes
• Coordinated with medical billing department to ensure timely submission of claims and follow-up on outstanding payments
• Implemented strategies to reduce claim denials by improving accuracy in coding and documentation practices
• Collaborated with the finance team to reconcile accounts receivable related to insurance claims processing
• Developed and maintained a comprehensive database of insurance company contacts, policies, procedures, and requirements for efficient claims management
• Investigated potential cases of fraud or abuse in coordination with the compliance department as per established protocols
• Assisted patients in understanding their coverage options during open enrollment periods or when changes occurred in their insurance plans
• Served as a liaison between patients, healthcare providers, and insurance companies to resolve billing disputes or discrepancies effectively
Census Enumerator
United States Dept. of Census-Columbia, MO
March 2010 to August 2010
• Collect demographic data from households
• Follow strict guidelines for data collection
• Maintain confidentiality of respondent information
• Work independently in the field
• Verify accuracy of collected data
• Communicate effectively with respondents
• Adhere to strict deadlines for data submission
• Travel to designated areas for data collection
• Use electronic devices for data entry
• Participate in training sessions
Floral Designer/Customer Service
River City Florist-Jefferson City, MO
March 2008 to June 2010
• Create beautiful floral arrangements.
• As a wedding coordinator and Event planner carried out 300 weddings.
• Design custom bouquets for special occasions
• Work with a variety of fresh and silk flowers
• Assist customers in selecting the perfect arrangements
• Collaborate with event planners for weddings and events
• Maintain inventory of floral supplies and products
• Provide excellent customer service
• Work efficiently in a fast-paced environment
• Execute delivery and setup of floral arrangements
• Created unique floral arrangements for various occasions such as weddings, birthdays, and corporate events
• Collaborated with clients to understand their vision and preferences, ensuring customer satisfaction
• Sourced high-quality flowers from local vendors and maintained inventory levels to meet demand
• Utilized artistic skills to design visually appealing bouquets and centerpieces that aligned with client's style and theme
• Implemented cost-effective strategies to maximize profitability without compromising on quality
• Managed multiple projects simultaneously while adhering to strict deadlines
• Provided exceptional customer service by actively listening to client's needs and offering creative solutions
• Maintained a clean and organized workspace, ensuring efficient workflow and preventing damage to delicate flowers
• Stayed updated on current floral trends, techniques, and industry innovations through continuous learning initiatives
• Collaborated with event planners, wedding coordinators, and other professionals in the industry for seamless execution of events
• Handled flower deliveries with care, ensuring timely arrival at designated locations without any damage or mishaps
• Assisted in the setup of floral displays at venues according to client specifications for optimal visual impact
• Worked within budget constraints while still delivering stunning floral designs that exceeded client expectations
• Developed strong relationships with repeat customers through personalized service resulting in increased referrals
• Participated in trade shows and exhibitions to showcase unique designs attracting potential clients
• Implemented sustainable practices such as using eco-friendly materials whenever possible
• Incorporated knowledge of color theory into floral designs creating harmonious compositions
• Collaborated closely with event stylists or decorators ensuring cohesive design elements throughout the venue space
• Managed vendor relationships including negotiating prices for bulk flower purchases resulting in cost savings
• Served as a point of contact for client inquiries, providing prompt and accurate information
• Maintained a portfolio of past designs to showcase during consultations with clients
• Implemented efficient workflow processes resulting in increased productivity and reduced turnaround time
• Created floral arrangements that complemented the overall aesthetic of the venue or event theme
• Incorporated unique elements such as feathers, crystals, or unconventional materials into floral designs for added visual interest
Wedding Coordinator
BUSCH'S FLORIST-Jefferson City, MO
September 2005 to May 2008
September 2006 - February 2008
Jefferson City, MO
• Design and create floral arrangements for weddings and events
• Collaborate with clients to decide their floral needs and preferences
• Coordinate with vendors to ensure prompt delivery of flowers and supplies
• Handle budgeting and pricing for floral services
• Maintain inventory of floral supplies and equipment
• Provide excellent customer service and attention to detail
• Work closely with wedding and event planners to execute their vision Did 1000 weddings in my career
• Stay up to date on current trends in floral design and wedding décor
• Attend networking events to promote the business and build client relationships
• Manage multiple projects simult
Floral Department Manager
Schultes IGA Fresh Foods-Jefferson City, MO
October 2004 to August 2005
• Oversee floral department operations
• Manage inventory and stock levels
• Train and supervise floral staff
• Create floral arrangements for special occasions
• Maintain cleanliness and organization of floral department
• Interact with customers to provide exceptional service
• Order supplies and coordinate deliveries
• Assist with merchandising and displays
• Ensure compliance with company policies and procedures
• Work in a fast-paced retail environment
. Plan and execute events and weddings worked closely with our catering dept. INTERIOR DECORATOR/ Owner Operator
Lucky Bug Junction-Jefferson City, MO
September 1999 to August 2005
• Created and innovative interior design solutions
• Experience in project management and client relations
• Ability to work independently and make decisions
• Strong attention to detail and organization skills
• Knowledge of current design trends and styles
• Proficient in space planning and furniture arrangement
• Excellent communication and interpersonal skills
• Ability to multitask and meet deadlines
• Experience working with budgets and cost estimation
• Passion for creating beautiful and functional spaces
• Collaborated with clients to understand their design preferences, functional needs, and budget constraints
• Created innovative and visually appealing interior designs for residential and commercial spaces
• Selected appropriate color schemes, materials, furniture, lighting fixtures, and accessories to enhance the overall aesthetic of each space
• Sourced high-quality products from vendors while adhering to project budgets and timelines
• Managed multiple projects simultaneously while ensuring adherence to client specifications and deadlines
• Worked closely with architects, contractors, and other professionals to coordinate design elements during construction or renovation phases
• Conducted on-site visits to assess project progress, address any issues or concerns that arose during implementation phase
• Collaborated with suppliers/vendors/contractors throughout the procurement process ensuring timely delivery of materials/furniture/fixtures within budgetary constraints
• Managed project budgets effectively by tracking expenses against allocated funds; consistently delivered projects within budget parameters
• Implemented cost-saving measures without compromising quality standards resulting in 5% reduction in project costs
• Incorporated universal accessibility features into designs ensuring compliance with ADA regulations
• Stayed updated on industry trends including emerging technologies/materials/trends/styles; incorporated new ideas into designs as appropriate
• Liaised with clients regularly providing updates on project status; promptly addressed any concerns or modifications requested by clients
• Participated in industry events, trade shows, or conferences to network with potential clients and stay informed about latest design trends
• Managed relationships with key clients ensuring high levels of customer satisfaction resulting in repeat business and referrals
• Received multiple accolades from satisfied clients for exceptional attention to detail, creativity, and ability to bring their vision to life
• Designed interiors for 45 number of commercial spaces including restaurants, hotels, retail stores, and offices
Tax Clerk
Revenue Dept State of Missouri-Jefferson City, MO
January 2002 to July 2002
• Prepare tax returns for individuals and businesses
• Research and interpret tax laws and regulations
• Assist clients with tax planning and compliance
• Represent clients in tax audits and appeals
• Review financial records and documents for accuracy
• Stay up to date on changes in tax codes
• Communicate with clients to gather necessary information
• Resolve tax disputes with taxing authorities
• Analyze complex tax issues and provide solutions
• Maintain confidentiality of cl
Office Manager/Staffing Coordinator
Upjohn Community Care Center-Jefferson City, MO
October 1997 to August 1999
Hotel Front Desk Clerk
Travel Lodge Inn-Columbia, MO
October 1997 to August 1998
Check guests in and out of hotel rooms
• Answer guest inquiries over the phone and in person
• Handle reservations and booking requests
• Assist with guest requests and complaints
• Maintain a clean and organized front desk area
• Process payments and balance cash drawers
• Promote hotel amenities and exclusive offers
• Provide exceptional customer service to guests
• Work collaboratively with hotel staff and management
• Follow company policies and procedures
Small Business Owner
The Blue Goose-Hermann, MO
June 1984 to November 1997
• Design and create floral arrangements for weddings and events
• Collaborate with clients to decide their floral needs and preferences
• Coordinate with vendors to ensure prompt delivery of flowers and supplies
• Handle budgeting and pricing for floral services
• Maintain inventory of floral supplies and equipment
• Provide excellent customer service and attention to detail
• Work closely with wedding and event planners to execute their vision Did 1000 weddings in my career
• Stay up to date on current trends in floral design and wedding décor
• Attend networking events to promote the business and build client relationships
• Manage multiple projects simultaneously and meet deadlines
• Manage inventory and stock levels
• Train and supervise floral staff
• Create floral arrangements for special occasions
• Maintain cleanliness and organization of floral department
• Interact with customers to provide exceptional service
• Order supplies and coordinate deliveries
• Assist with merchandising and displays
• Ensure compliance with company policies and procedures
• Work in a fast-paced retail environment
. Plan and execute events and weddings worked closely with our catering dept. Teach Crafts, Basketry, Painting, Floral Design.
Bartender
C and S Tavern-Jefferson City, MO
December 1993 to March 1997
• Prepare and serve drinks to customers
• Provide exceptional customer service
• Mix and garnish cocktails
• Maintain a clean and organized bar area
• Check identification of customers to verify age requirements for purchase of alcohol
• Upsell additional products when appropriate
• Handle cash transactions accurately
• Stay up to date on current bar trends and products
• Collaborate with kitchen staff to provide food and beverage service
• Follow all safety and sanitation policies
Lead Bartender/Bar Manager
Pat’s Place Tavern and Irish Store-Jefferson City, MO July 1990 to February 1993
Overseeing bar operations and staff at PATS PLACE and Irish Store
• Managing inventory and ordering supplies
• Training and supervising bartending staff
• Developing and implementing drink menus
• Ensuring compliance with all alcohol serving regulations
• Handling customer inquiries and complaints
• Creating a welcoming and energetic atmosphere for patrons
• Taking part in scheduling and payroll processes
• Collaborating with management on promotional events
• Maintaining cleanliness and organization behind the bar Accounts Receivable Representative
Scholastic-Jefferson City, MO
August 1988 to August 1990
Responsible for processing accounts receivables
• Used computer systems to input and track financial data
• Ensured accuracy of payment records
• Prepared and distributed invoices to customers
• Assisted with billing inquiries and disputes
• Performed data entry tasks with speed and accuracy
• Maintained organized records of financial transactions
• Collaborated with team members on financial reporting
• Operated computer equipment to support accounting functions
• Adhered to company policies and procedures for fiscal management
• Responsible for managing accounts receivable process
• Collaborated with customers to collect outstanding payments
• Performed detailed account reconciliations
• Identified delinquent accounts and implemented collection strategies
• Maintained accurate records of financial transactions
• Managed invoices and billing inquiries
• Communicated with internal and external stakeholders regarding payment status
• Met monthly collection goals and deadlines
• Processed credit memos and refunds as needed
• Utilized accounting software to track and analyze receivables Show Less
Small Business Owner
The Blur Goose-Hermann, MO
June 1984 to November 1987
Design and create floral arrangements for weddings and events
• Collaborate with clients to decide their floral needs and preferences
• Coordinate with vendors to ensure prompt delivery of flowers and supplies
• Handle budgeting and pricing for floral services
• Maintain inventory of floral supplies and equipment
• Provide excellent customer service and attention to detail
• Work closely with wedding and event planners to execute their vision Did 1000 weddings in my career
• Stay up to date on current trends in floral design and wedding décor
• Attend networking events to promote the business and build client relationships
• Manage multiple projects simultaneously and meet deadlines Production Coordinator/ Human Recourses Clerk
Bally's Corporation-Berger, MO
November 1984 to August 1986
• Assisting with HR related duties
• Maintaining accurate employee records
• Generating production reports
• Handling timekeeping activities
• Processing employee benefits paperwork
• Providing administrative support to the production department
• Assisting with hiring and onboarding processes
• Collaborating with team members on various projects
• Ensuring compliance with company policies and procedures Motor Vehicle Clerk/ Rotary Camera Operator
Motor Vehicles Dept of Revenue for the State of Missouri-Jefferson City, MO October 1982 to June 1984
• Process motor vehicle title transactions
• Operate rotary camera to capture vehicle titles
• Maintain accurate records of title transfers
• Ensure compliance with state regulations
• Assist customers with title inquiries
• Work efficiently within
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