Customer Service Technical Support

MAX LOUDY DORCIL

** ** ****, *****, ** ***** 786-***-**** ****************@*****.***

Experienced and multilingual customer service and sales professional with over 10 years of expertise in delivering high-quality support across diverse industries including tech, retail, and B2B services. Proven ability to build strong client relationships, resolve complex issues efficiently, and exceed performance targets. Skilled in technical support, sales presentations, and cross-functional communication. Fluent in English, Spanish, and French, with a strong background in remote work and call center environments. Adept at working under pressure, managing high call volumes, and utilizing CRM and Microsoft Office tools effectively.

Sales Associate/Customer Service, 05/2022 - 07/2024 Concentrix – Miami Shores, USA

• Built rapport with clients by providing quality customer service and problem solving Communicated with customer support for clarity on questions that were not answered in the online FAQs

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• Streamlined inventory management to eliminate the need for stock replenishment

• Accurately tracked customer orders, identified, and resolved any issues during order fulfillment B2B Sales Representative, 04/2019 - 03/2022

TTEC – Miami, USA

Answering incoming calls, building rapport, and creating a great customer experience by asking probing questions and actively listening to the customer's request.

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Presenting products and services based on the customers' needs, and handling objections by explaining how the services and products will benefit them.

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Developing relationships with customers, using active listening to empathize, provide solutions and partner with customers on a resolution.

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Investigating customer's accounts to understand what services they have purchased and file or follow up on repair claims.

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PROFESSIONAL SUMMARY

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE, 03/2017 - 04/2019 OVERDIVER, INC – Remote

• Resolved customer inquiries promptly and courteously to ensure customer satisfaction.

• Handled high call volumes efficiently and effectively to meet service-level goals.

• Demonstrated strong problem-solving skills to address customer issues and concerns. Maintained accurate and detailed records of customer interactions and transactions for accountability.

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• Handled complex situations with professionalism and empathy, ensuring customer retention. Technical Support, 04/2014 - 12/2016

Direct Interactions, Inc. – Jacksonville, USA

• Provided timely and efficient technical assistance to resolve software and hardware issues.

• Communicated complex technical information to non-technical customers in a clear manner.

• Utilized troubleshooting skills to identify and resolve technical problems remotely.

• Maintained accurate documentation of technical issues and resolutions for future reference.

• Utilize excellent customer service skills and exceed customers' expectations. MARKETING: 11/2010

University of Central Florida - Orlando, FL

• Customer service • Computer literacy

• Time management • Food service

• Communication skills • Restaurant experience

• Bilingual • Leadership

• Guest services • Microsoft word

• Microsoft excel • Physical examinations

• Documentation review

French English

Spanish

EDUCATION

SKILLS

LANGUAGES

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