Customer Service Project Management

AZILEE BILLY

*** ******* **

SUMTER, SC *****

Phone: 803-***-****

Objective

To obtain a career in administrative work that involves serving my communities and having contact with the public. I would like to utilize my best attributes which is great customer service, attention to details, project management, technical, and accounting skills. I am innovative, reliable, honest, and hard-working.

Employment History

Planning Commission 2024 currently serving as a code enforcement officer for the past 6 months. I utilize analytical and investigative skills to perform my duties as a code enforcement officer to insure building compliance with the Unified Development Codes and attend court proceedings.

Envoy – Flight Attendant 2022 – 2024 First Responder flight crew member onboard commercial airlines certified with situational awareness skills for the FAA. Federal DOT certified..

AC Disaster Consulting - Incident Commander 2022

I was responsible for compliance, safety, logistics, and supervision of the covid 19 mobile vaccine sites.

Quik Trak & CSI Inspector

2014 – 2024 I have served as a financial fraud prevention inspector for the two entities. I utilized analytical and investigative skills to serve various banks and financial institutions. My duties were to convey property value and attached assets, to identify. any discrepancies on site. . Contract intermittent work. I served quik trak 5 yrs and CSI 2 yrs..

Emergency Manager/Logistics, Quality Control Analysts

04/2016 - 2020

US Dept. of Homeland Security/ Fema

500 C Street, Washington, DC

I was the first contact for egress and to negotiate contracts for private and commercial parks with county approval. My duties included project management in the field, quality assurance of construction projects of a disaster. I provided temporary housing for flood victims by surveying land, locating, and mark the placement for delivery according to municipal ordnances and HUD guidelines. I was responsible for ordering, insuring delivery, monitoring installation, and licensing in the survivors into their new homes. I served in LA, NC, TX & AL

9

Mail Carrier, Postal Service Clerks

05/2013 - 08/2015

US POSTAL SERVICE

511 Main St, Sumter, SC

I was responsible for delivering mail and packages to private residences and businesses while providing customer service and sales of products and goods.

Realestate Agent, Real Estate Sales Agents

01/2011 - 01/2013

RUSSELL & JEFFCOAT

1223 Alice Drive, Sumter, SC

I represented my clients who rent, buy, or sell property. I performed duties such as property preparation, advertising, study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts with vendors and agents who represents a buyer.

Transportation Officer, Police Patrol Officers

05/2010 - 04/2011

US DEPT OF HOMELAND SECURITY

5300 INTERNATIONAL BLD, CHARLESTON, SC

I was responsible for screening all luggage and passengers before traveling by air to prevent and deter terrorist attacks on our transportation system. I provided law enforcement duties such as investigating abnormal behaviors. I screened suspects through questioning and body searches. I patrolled the airport parameters and inspected planes before the boarding of passengers.

Field Operations Manager, Social and Community Service Managers

02/2010 - 05/2010

US CENSUS BUREAU

COLUMBIA, SC

I created plans, directed, and coordinate the activities of the community outreach program of the organization. Duties included oversite of the program's budget and policies regarding participant involvement, program requirements, and benefits. Work involved direct contact with the public. I supervised over 51 employees in the field.

Correctional Officers and Jailers, Correctional Officers and Jailers

09/2007 - 10/2009

SUMTER LEE DETENTIONAL CENTER

SUMTER, SC

I was responsible for controlling inmates in a rehabilitative institutions in accordance with established policies and procedures. I retained prisoners in transit between jail, courtroom, or medical facilities. My ultimate duties were to protect the public, employees, and other inmates by preventing further crimes and escape.

Medical Records Assistant, Medical Records and Health Information Technicians

02/2005 - 04/2007

NHC HEALTHCARE

Guignard Drive, Sumter, SC

I maintained accurate files that pertained to all patients for treatment and insurance billing purposes. I organized and protected privacy of the patients according to HIPAA rules and regulations. I researched previous medical data for physicians, attorneys, and healthcare administrators. I utilized my analytical skills to process ICD9 coding for patient charts that coincide with medical history of illnesses and procedures performed. I provided customer service with a professional and friendly manner. I delivered and retrieved urgent documents for signatures. I delivered lab specimens to hospitals and insured completion of documentation and proper routing procedures. I assisted the human resource manager with various duties. It included background checks, fingerprint preparations, and license checks. I assisted the book keeper with billing, filing, spreadsheet reports, reviewing eligibility status for Medicaid and Medicare.

Vocational Counselor, Rehabilitation Counselors

07/2004 - 02/2006

SUMTER COUNTY DISABILITIES & SPECIA

750 electric drive, SUMTER, SC

I was a vocational trainer for clients with disabilities. I was responsible for teaching the clients occupational skills that could lead to employment in the public workforce. I was responsible for teaching microsoft word, access, and excel. I was responsible for accurate and detailed reports of all van mileage used by the organization. I was responsible for creating and implementing fundraising projects and events. I utilized accounting skills by remaining within a budget and insuring a profit was achieved for all projects. I kept accurate records of all progress and accomplishments and goals of each client. I was trained and certified at tuomey hospital to perform physical therapy to certain clients during my shift. I provided emotional counseling as trained by my organization. I assisted with teaching industrial assembly skills to other clients and sponsored field trips throughout the community.

Casino Supervisor

11/1990 - 02/2003

SANDS HOTEL & CASINO

Pacific and Illinois Ave, Atlantic City, NJ

I was responsible for the supervision of casino table games. I supervised up to 15 dealers at a time I was responsible for accounting duties of large sums of money in a high-volume atmosphere. I was responsible for surveillance coordinating with security and law enforcement in reference to illegal activities in a gaming facility. I was responsible for monitoring customers casino play and providing rewards as accumulated. I utilized the intranet to keep accurate records of activities during the shift. I was a liaison for the shift Manager and Casino Manager while providing professional customer service skills to table game patrons.

Claims Examiner, Claims Examiners, Property and Casualty Insurance

09/1988 - 03/1990

CIGNA INSURANCE CO

600 Vine St, Cinci, OH

I evaluated and determined decisions for processing claims. I utilized skilled knowledge of ICD-9 and surgical codes. I established strong client relations. I processed payment by utilizing correct CPT codes and provided EOB. I performed medical abstract duties for physicians and affiliated companies. I kept accurate files of all payments and documents according to company guidelines. I also assisted with property and casualty claims.

Administrative Assistant, Administrative Services Managers

05/1985 - 08/1988

OJERKIS SUPPLY CO.

Washington St, Pleasantville, NJ

I planned, directed, and coordinated administrative services for the organization, such as records and information management, mail distribution, accounts payable and receivable. Additional office support services such as filing, typing, routing calls and copying.

Administrative Clerk Asst.

05/ 1984 – 10/1984. Linwood City Hall Linwood, New Jersey 08231

I was the administrative assistant for the mayor’s office at city hall. My duties were filing, typing, receptionist, inbound calls, meetings appointment coordination. Mail correspondence, awards and event planning assistant, and errands. I was an assistant for the clerk of court Mary Boileau

Education History

Completion Date

Issuing Institution

Location

Degree Received

Course of Study

2005-

2015

Central Carolina

SC

Community College/PT

Criminal Justice

Computer Technology

Criminal Justice Academy

James E Clyburn Fellowship

Guardian Ad Litem Certification

Emergency Management Certification

Harvard Business School

Ecornell Online

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