Customer Service Los Angeles
Resume:
Steven C Scott
Elizabeth, CO • 323-***-**** • ********@***.*** • Steven Scott LinkedIn Profile
Area Manager
Innovative, result-driven Area Manager with over two decades of proven experience, high-level performance, and industry expertise responsible for overseeing all activities, ensuring the efficient and effective functioning of all units under supervision. Focused primarily on strategic planning, team management, and performance optimization to achieve organizational goals and objectives. Leads and manages department managers, supervisors, and staff, providing guidance, support, and performance feedback. Engages, coaches, trains, and influences the team, giving them the knowledge to identify leading indicators and proper procedure protocols. Accomplishes measurable results using strong interpersonal and organizational skills that provide solution-oriented outcomes in fast-paced, dynamic environments. Communicates concisely, leads by example, and exceeds expectations.
Core Strengths
Leadership Strategic Planning Internal/External Physical Security Expert Investigator Risk Management and Mitigation
Training and Development Team Building Detail Oriented Loss Prevention Management Workplace Violence/Threat Analysis
Subject Matter Expert Evidence Collection Action SOP Development/Implementation Creates Innovative Solutions
Professional Overview
Valet Living – Aurora, CO July 2023 – February 2024
Area Manager
Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
Ensure all teams comply with company policies, procedures, and regulatory requirements.
Collaborate with other departments to support business initiatives and foster cross-functional teamwork.
Optimize operational processes and workflows to enhance productivity, efficiency, and customer satisfaction.
Geary’s Rolex – Century City, CA July 2023 – February 2024
Security Supervisor
Supervised unarmed security officers per company policies and requirements and trained new security officers as needed.
Maintained high visibility throughout the store to prevent loss.
Provided armed security for staff and customers by Local, State, and Federal Laws and Regulations.
Inter-Con Security, – Los Angeles, CA January 2019 – January 2022
Lead Detention Officer
Supervised Federal Inmates in a hospital setting by Federal Laws and Regulations.
ACS Security – Los Angeles, CA January 2018 -January 2020
Security Manager – Off-Duty Police Officers Program
Ensured public safety throughout designated/assigned patrol areas By company policy.
Facilitated training for armed security officers and policies relating to customer service.
Interacted with ACS clients regarding customer service/security issues by company policies.
Wrote detailed alarm service response reports and created personnel work schedules.
Patrolled using company vehicle designated/assigned areas.
American Film Institute – Los Angeles, CA January 2017 – June 2017
Director of Security
Ensured public safety throughout designated/assigned patrol areas Following company policy.
Facilitated training for armed security officers and policies relating to customer service.
Interacted with ACS clients regarding customer service/security issues by company policies.
Wrote detailed alarm service response reports and created personnel work schedules.
Patrolled using company vehicle designated/assigned areas.
The State Of Colorado Division of Youth Corrections – Denver, CO January 2015 – December 2016
Correctional Officer
Maintained custody, control, and direct care of youths, including mentoring, modeling, teaching, training, supporting, counseling, advising, supervising, observing, recording, documenting, reporting, intervening, and monitoring.
Provided safety and security of both male and female pre-adjudicated or adjudicated youth in custody.
Provided continuous services in Admissions/Control, detained, assessment, and committed units.
Responded to inquiries from the public, staff, youth, and visitors and built solid internal relationships.
Applied compliance standards and fairly applied sanctions to actual behavioral management program transgressions.
Responded to inquiries from the public, staff, youth, and visitors and built solid internal relationships.
Immanuel Campus of Care Retirement Community – Los Angeles, CA February 2013 – December 2014
Director of Security and Transportation
Oversaw Transportation and Security departments by company policies and requirements.
Interacted with residents by ensuring they were safely secured for travel in the van (e.g., strapping them in their wheelchairs and securing the wheelchair, buckling older adults in their seat belts, etc.).
Patrolled property, wrote detailed reports, logs, and data entries, and responded to emergencies.
State of Arizona State Hospital – Phoenix, AZ January 2012 – January 2013
Campus Support Lead
Monitored and authorized entrance and departure of employees, visitors, and others to guard against trespassing, vandalizing, soliciting, and maintaining the security of premises.
Monitored internal and external CCTV Arizona State Hospital cameras.
Conducted foot and vehicle patrols on the interior and exterior of the hospital.
Wrote reports of daily activities and irregularities, such as equipment, property damage, theft, escorts, and unauthorized person(s) or unusual occurrences.
Responded to alarms and investigated any disturbances. Contact the police or fire department when needed.
Restrained inmates as needed.
Searched incoming staff and visitors using pat-down searches, “wanding,” and metal detectors.
Escorted visitors throughout the state hospital, consistently exercising and maintaining a high level of service
360 Degree Security Services – Peoria, AZ January 2010 – January 2012
Owner
Responsible for all business development, marketing, hiring, and terminations.
Conducted all office meetings with all employees, vendors, and clients.
Managed all administrative duties (e.g., payroll, filing, answering incoming phone calls, etc.).
Conducted and managed all staff training, which included providing basic guard card classes and much more.
Created policy and procedure manual and all security post requirements for officers.
Accounts comprised of large apartment communities, strip malls, movie theaters, trailer parks, churches, and restaurants.
Compton Unified School District Police Department – Compton, CA January 1997 – December 2005
Police Officer
Duly sworn California police officer who utilized a marked black and white police unit to patrol all school district properties.
Worked on school campuses as a campus police officer.
Investigated crimes, made arrests, attended court (as needed), and issued citations for traffic violations.
Worked on specialized assignments like bike patrol, gang, and detective units.
Assisted with the training of new police officers.
Compton Police Department (In Conjunction With USD) – Compton, CA January 1997 – December 2000
Reserve Police Officer
Assigned to patrol in a marked black and white police unit.
Worked in the traffic division, patrol, gang, and undercover drug-buying units and community events.
Worked 911- CIT dispatch.
Education & Credentials
Bachelor of Science, Criminal Justice – California State University, Long Beach, CA
Bachelor of Science (Candidate) – California State University, Bakersfield, CA
Police Academy Certification – Fullerton Community College, Fullerton, CA, CA
Technical Skills & Certifications
AED/First Aid CPR California Exposed Firearm Baton Tear Gas Pepper Spray Air Taser Stun Gun California Post Certification
Texas Department of Public Safety Certified Level II / III / IV Private Security Texas License To Carry
Colorado Department of Safety Certified Level II / III / IV Private Security Colorado License to Carry
Bi-lingual Spanish English (Intermediate)
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