Employee Relations Human Resources

SYLVIA FRANKLIN

Cell: 916-***-****, E-mail: ******************@*****.***

PROFESSIONAL SUMMARY

Dynamic and motivated professional with a proven record of generating and building relationships. Skilled in all areas of employee relations, office management, executive management, human resources management and demonstrating exceptional communication skills. Transformational leader with ability to work independently and build successful teams to reach organizational goals.

TECHNICAL SKILLS

Microsoft Office Suite, ADP Payroll/E-Time, Google Docs, Adobe, SAP, BambooHR, Zoom Conferencing, Concur Travel, SharePoint, Paylocity, MS Teams, People Soft EDUCATION

B. S. Office Administration – Pacific Union College – Angwin, CA AIM – Associate in Management – Insurance Institute of America, Malvern, PA EMPLOYMENT

02/2024 to Present: PUC Women’s Ministries – Executive Assistant (Volunteer)

• Scheduled monthly Zoom Staff Meetings

• Published meeting minutes

• Organized face to face meetings including logistics

• Managed and submitted annual reports

• Onboarding new members

3/2022 to 01/2024: Cooperative Agricultural Support Services – Senior HR Generalist

• Successfully managed all employee relations investigations

• Supervised three HR Technicians

• Managed separations at all levels

• Conducted full cycle recruiting

• Managed all leaves

• Managed the Workers’ Compensation process for the organization

• Managed open enrollment/benefits

• Utilized Paylocity (HRIS)

11/2021 to 2/2022: Apple One Employment Agency – HR Generalist (Temporary)

• Successfully managed 7 critical vacancies (via Paylocity)

• Managed a variety of LOA’s

• Organized open enrollment/benefits/total compensation

• Set up virtual interviews for all candidates via Teams

• Conducted/managed employee relations investigations

• Managed/coordinated Workers’ Compensation process 10/2020 to 07/2021: Sacramento Public Library – Human Resources Analyst

• Effectively managed the Workers Compensation process and reporting for the organization

• Successfully sourced vendor for Harassment Prevention compliance training, implemented and assigned all employees to take training

• Managed the recruiting/staffing for all positions at all levels from job posting to hire

• Successfully managed the ADA process including engaging in the interactive conversations and satisfying accommodation requests

• Professionally conducted internal investigations

• Coordinated retiree benefit processing/adjustments 2/2018 to 10/2020: California State University San Bernardino – Administrative Analyst/Specialist

• Created professional/substantive agendas supported with accurate meeting minutes for Faculty Senate and Executive Committee Meetings

• Consistently maintained Faculty Senate website

• Delivered budget reports, processed changes and in a timely manner

• Made travel arrangements through Concur and processed expense reports

• Solicited requests for volunteers to fill committee openings

• Served as a resource for scheduling, inquiries and concerns involving the Faculty Senate and its stakeholders

2/2015 to 2/2018: Christian Counseling Service – HR Specialist/Executive Assistant

• Researched and successfully implemented new HRIS system (BambooHR), decreasing processing, staffing and onboarding times by 50%

• Managed recruiting at all levels including the COO from start to finish and onboarding

• Maintained an environment of confidentiality and respect by creating online filing of all records while reducing paper flow and processing

• Managed leaves, training, workers’ compensation, benefits, open enrollment, employee relations, compliance training and terminations.

• Delivered effective workers’ compensation, benefits, and human resources training to all employees which reduced accidents, errors and absences

• Contributed to the effectiveness of the CEO by delivering accurate travel arrangements, scheduling appropriate appointments and creating concise correspondence and reports

• Supported Board of Directors by creating agendas, publishing minutes and onboarding new board members

5/2005 – 1/2015 Ecolab Inc. – Human Resources Manager

• Effectively managed all Human Resources responsibilities including workers’ compensation, employee relations, leave management, terminations, benefits, open enrollment, training, performance management, corrective actions, terminations, unemployment, payroll and training for two locations.

• Managed all recruitment for two locations starting with the job posting, interviewing, job offer and onboarding

• Promptly investigated over 25 employee relations complaints and provided satisfactory resolutions

• Created and effectively managed budgets for Community Relations, Safety and Employee Activities which enabled those budgets to increase annually

• Successfully trained and coached 3 interns,1 clerical assistant and 1 payroll clerk

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