Customer Service Representative

KEMESHA

THOMAS

**** * ******* *** ** Phoenix Az 85029, 480-***-****, ********@*****.***

PROFESSIONAL SUMMARY

Hardworking Customer Service Representative with strong history of meeting and exceeding customer expectations.

Sales and service expert with record of achieving performance targets while maintaining high-quality standards.

Expert-level knowledge of industry service protocols and best practices.

Motivated Customer Service Representative leverages diplomatic communication and level-headed approach to resolve issues. Maintains meticulous records in company software and drafts reports detailing performance. Dedicated to fostering customer loyalty and guiding prompt resolutions.

Willing to take on any task to support team and help business succeed. Offers strong [Skill] and [Skill] abilities. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

Focused [Job Title] delivers consistent and professional work for every assignment. Offers [Number]+ years in [Type] industry environments and top-notch abilities in [Skill]. Trained in [Area of expertise].

Talented [Job Title] skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

SKILLS

Call managementProduct promotionHospitality and accommodation

Account updatingProblem resolutionPositive and professional

Strong communicationInformation securityRefund management

DocumentationPaperwork processingCalm demeanor

Consultative salesWarranty serviceAppointment scheduling

Ability To Effectively Communicate

EXPERIENCE

Customer Service Representative

September 2019 - December 2024

Consumer Cellular Phoenix, AZ

Followed up with customers to offer additional support and check resolution satisfaction.

Documented, researched and resolved customer service issues.

Handled customer inquiries, billing questions, payments and service requests.

Managed customer calls efficiently in fast-paced call center environment.

Compiled customer feedback to recommend improvements to management.

Discussed promotions and special offers to customers to increase sales.

Passport Support Associate May 2020 - April 2021

TEK SYSTEM GLOBAL Hanover, MD, United States

Maintained document and file storage for financial records and accounts.

Completed database and records updates, entering licensing information into [Software].

Provided assistance with police department auctions of abandoned automobiles.

Facilitated acquisition of evidence exhibits such money, drugs, or weapons, maintaining proper documentation and adhering to protocols.

Documented juror attendance and completed swearing-in process.

Claim Representative April 2017 - May 2019

TEK System GLOBAL SERVICE Hanover, MD, United States

Prepared current and accurate documents, transcribing and entering data into [Software] for tracking.

Identified necessary changes, examining letters, applications and related documents to determine requirements and effects.

Assessed validity of claims and related coverage with careful review of supporting documentation.

Entered, accessed and searched data with [Software] and maintained physical files.

Updated policies with changes in beneficiary names, coverage amounts and insurance types.

Applied knowledge of insurance rate standards to calculate premiums, adjustments and new reserve requirements.

Paid out uncomplicated claims of less than $[Amount].

Review insurance coverage to calculate policy limits.

Managed efficient processing and documentation of new insurance policies and customer claims.

Processed new claims, verifying data and documentation prior to submitting for approval or review.

Verified personal data on insurance applications and policies.

Collected additional information from insured parties by telephone, email and letter.

Reviewed insurance applications and verified data to determine coverage eligibility.

Calculated claims amounts following policy data and coverage requirements.

Aided investigations by transmitting claims information between offices.

Supported agents with claims issues, documentation needs and general questions.

EDUCATION

California Intercontinental University Irvine CA United States- Associate of Arts in Business

Administration 2023-2025

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