Pharmacy Technician Customer Service
Resume:
Cle Anna Tatman-Hoque, CPhT
Porter, TX 77365
Phone: 480-***-****
Email: **********@*****.***
To whom it my concern:
I am submitting my attached resume for consideration for the Pharmacy Technician position. Based on educational training, hands on experience and acquired skills, knowledge in healthcare and insurance setting.
After graduating, I had taken my professional placement as a Pharmacy Technician with Thrifty Pharmacy, Longs Drugs and Sav-on Drugs and a few independent owned pharmacies, which are not listed on my resume.
I have over 25 years of customer service experience to offer, I’m confident that I would be a great addition to your team, I would bring focus on quality and ease of use to your workload.
My key strengths are, patient counseling skills, the ability to multitask in a high traffic environment that requires my outstanding ability to prioritize and utilize my outstanding aspects of customer service including, solving problems, answering questions, data entry, dispensing skills, technical and administrative task, and satisfying customers.
I am a hardworking, enthusiastic person and would be honored to have the opportunity to work with this company.
Thank you in advance for your time and consideration. Should you have any questions or require additional information, please contact me at your convenience. I look forward to hearing from you to schedule an interview. I believe that I will be a great fit for the position.
Sincerely,
Cle Anna Tatman-Hoque
Cle Anna Tatman-Hoque, CPhT
25914 Northpark Birch Dr.
Porter, TX 77365
Phone: 480-***-****
Email: **********@*****.***
Center Well Pharmacy formerly Humana Pharmacy 09/2011 – Present
Vendor Management Specialist/Consumer Service Operation Representative
●Negotiates terms of vendor contracts and communicates with vendors with vendors to regarding day-to-day matters.
●Exercises independent judgment and decision making on complex issues regarding job duties and related tasks and work under minimal supervision.
●Use independent judgment requiring analysis of variable factors and determine the best course of action.
●Listen to live and recorded calls for quality assurance.
AIG Agency Auto 06/2006 – 08/2011
Licensed Insurance Agent
●Received inbound call from both licensed agents and insured’s.
●Services auto policies by processing endorsements.
●Gave quotes, answered billing questions and technical support to agents, while handling a high volume of incoming call in a fast-pasted environment.
City of Los Angeles Housing Department 10/2001 – 06/2006
Clerk Typist/ADA Assistant
●Process and code capital improvements applications for landlords
●Read and write correspondences, inter-departmental memos.
●Assist my supervisor in meeting and hearings.
●Clerical support to the management team.
Core Inc. 12/1998 – 09/2001
Disability Coordinator/ Patient Advocate
●Initiate claims for employees who request for short term disability.
●Code disability claims, give return to work status to employees and their supervisors
●Supervised production of performance reports and provide statistical reports.
●Arrange prescription pick-up for patients.
●Place out-bound calls to medical doctor’s office to obtain clinical information for medical substantiation.
Hillcrest Pharmacy/Centurywood Pharmacy 10/1989-04/1998
Pharmacy Technician
●Enter patient's information into the computer system
●Count out medications for new Rx's and refills
●Processed 2nd and 3rd party billing claims.
●Ordered and stocked medications.
●Received incoming calls from both patients and doctor’s offices.
●Tender customer transactions
Self-Study: Pharmacy Technician, Life and Health and Property and casualty, H.I.T Medical Terminology – Pima Community College online, and Medical Coding Certified, Registered Notary and Loan Signing Agent.
Skills: Registered Pharmacy Technician CPhT, CPR certified, typing 50-55 W.P.M, Data Entry, experienced in Rx Nova (Argus) and all Window operations, 10 key by touch, medical terminology, medical billing, Professional Code certificate in medical coding, BLS, CPR/AED/FIRST AID certificate and experienced in all other clerical duties which include excellent customer service.
Thank you in advance for your time in looking over my resume. Please do not hesitate to contact me if you have any questions. Consider me to be the perfect candidate.
Cle Anna Tatman-Hoque
Contact this candidate