Customer Service Automotive
Resume:
Qiana Vinson
North Las Vegas, NV *****
***********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Automotive Service Writer
USA Auto Sales-Las Vegas, NV
October 2024 to Present
• Interacted with customers to understand their vehicle concerns and accurately documented the details
• Provided detailed estimates for repair costs, explaining the recommended services to customers
• Collaborated with technicians to ensure timely completion of repairs and communicated updates to customers
• Maintained accurate records of customer interactions, service history, and repairs performed
• Managed a high volume of incoming service requests while maintaining excellent customer service standards
• Utilized automotive software systems to schedule appointments, track inventory, and generate invoices
• Resolved customer complaints or concerns regarding service quality or pricing discrepancies in a professional manner
• Conducted follow-up calls or emails with customers after service completion to ensure satisfaction and address any additional needs
• Implemented efficient workflow processes that reduced average wait times for customers by XX%
• Participated in regular meetings with management team to discuss department performance metrics such as customer satisfaction ratings and revenue targets
• Served as a liaison between customers and technicians throughout the repair process ensuring clear communication regarding timelines, progress updates, and additional recommendations if necessary Leasing Manager
Dogwood Place Apartments-East Ridge, TN
October 2022 to December 2023
• Present properties and provided amenities in a positive light to prospective tenants
• Act as a landlord for property owners and help them navigate the property market
• Determine the needs, living standards and economic viability of prospect customers
• Confirm rental application data and personal references
• Stay knowledgeable of the property market status
• Provide information on all aspects of properties (expansion, zoning, crime etc)
• Negotiate leasing terms and conditions and close deals
• Collect, review, organize, and submit demographic and financial information to ensure applicant is eligible for LIHTC
• Ensure proper maintenance and inspect properties periodically Assistant Manager
Cannon Self Storage-Chattanooga, TN
December 2021 to September 2022
• Process cash, debit/credit card transactions
• Daily cleaning
• Keep logs
• Balance cash drawer
• Customer service
• Rent and lease storage units
• U Haul and trailer rentals
Customer Service Representative
Consolidated CCS-Mattoon, IL
March 2021 to August 2021
• Work from home job
• Customer Service
• Answering Service
• Accept inbound calls in a fast-paced environment
• Ability to communicate, comprehend, and deliver messages Office Coordinator
Tri-State Clinic North
May 2019 to November 2019
Maintained and Balanced Office finances
● Medical/Clinical Office Procedures
● Consistently met weekly and monthly goals
● Scheduled Patients
● Customer Relations
● Chiropractic therapy
● Assist physician with daily business/personal task Medical Assistant Externship
Fast Access Healthcare
March 2018 to May 2018
Escorted patients to exam room
● Charted medical history
● Patient vital signs
● Performed urinalysis
● Injections
● Allergy testing
● Scheduled patients
● Obtained referrals
● Called patients regarding test results and upcoming appointments Customer Service Representative
Medical Services of Chattanooga
June 2011 to July 2016
Worked with multiple software programs including AS400
● Contacted insurance companies to ensure claims were processed correctly
● Assisted customers with payment plans regarding past due balances
● Consistently met deadlines and quotas
Cashier/ Front End Lead
Food Lion-Chattanooga, TN
September 2009 to September 2011
Authorized refunds
● Calculate money for the day
● Processed returns
● Monetary transactions
● Ring and bag groceries for customers
● Maintained balanced drawer
Education
Diploma in Medical
Virginia College in Chattanooga
May 2018
High school diploma or GED
Skills
• OSHA
• Medical Receptionist
• Administrative experience
• Medical office experience
• EMR systems
• Google Suite
• Microsoft Excel
• Customer service
• Fair Housing regulations
• Medical Scheduling
• Basic Medical Billing and Coding
• CPR/BLS
• Microsoft Office
• Communication skills
• Patient Care
• Scheduling
• Clinical Trials
• Typing
• Data Entry
• Accounts receivable
• Computer skills
• Glucometers
• Triage Patients
• Property leasing
• Customer Relations
• Medical/Clinical Office Procedures
• Sales
• Microsoft Outlook
• EHR systems
• Medical transcription
• Specimen collection / processing
• Organizational skills
• Phone etiquette
• English
• Phlebotomy
• Microsoft Word
• Cash register
• Medical Records
• Leadership
• Windows
• Customer Service
• EMR Systems
• Outlook
• Proofreading
• Laboratory experience
• Perform EKGs
• LIHTC
• Data entry
• Medical records
• HIPAA
• Medical Office Experience
• Management
• Confidentiality
• Maintaining and Balancing Office Finances
• Time management
• Assistant manager experience
• Property management
• Anatomy knowledge
• Cash handling
• Negotiation
• Insurance Verification
• Property Management
• Documentation review
• Obtaining Vital Signs
• Vital signs
• Computer operation
• Section 8
• Medical terminology
• Medical Terminology
• HIPAA Compliance
• Laboratory Experience
• Organizational Skills
• Sample and specimen collection
• Accounts receivables
• Patient Charting
• Experience Administering Injections
• Front desk
• Phone triage
Certifications and Licenses
Tax Credit Certification
January 2022 to Present
CPR Certification
Driver's License
Certified Medical Assistant
September 2018 to September 2019
Contact this candidate