Customer Service Sales Manager

Emogene McGhee

************@*****.*** 562-***-****

SUMMARY Dedicated customer service professional with over 12 years of experience in delivering exceptional support and enhancing customer satisfaction. Proven ability to manage high-volume inquiries, resolve complex issues, and build strong client relationships. Skilled in utilizing CRM systems to track interactions and drive continuous improvement. Known for excellent communication, active listening, and problem-solving abilities, with a strong commitment to meeting and exceeding customer expectations. WORK EXPERIENCE BGPP Inc Lakewood, CA

Sales Manager Jun 2006 - Jun 2024

• Oversaw the daily functions of the sales department, ensuring effective collaboration with budgeting, marketing, and human resources to optimize operational efficiency and drive overall performance.

• Facilitated the company’s involvement in national trade shows and industry conventions, significantly enhancing brand recognition and expanding market reach through strategic networking and promotional activities.

• Achieved a 32% increase in annual profitability within one year by implementing targeted departmental restructuring and executing growth initiatives that aligned with organizational objectives.

• Developed and executed sales strategies that fostered team engagement and productivity, resulting in improved performance metrics and a strengthened competitive position in the market. Protection One Hawthorne, CA

Client Sales Engagement Manager - Security Aug 2000 - Jun 2006

• Led a team of sales representatives in driving new business growth by effectively promoting and selling security systems—including intrusion detection, video surveillance, and access control—to both residential and commercial clients within a specified territory.

• Consistently achieved and surpassed sales quotas, utilizing strategic planning and motivational techniques to enhance team performance and foster a competitive sales environment.

• Cultivated strong customer relationships through personalized service, ensuring client needs were met and expectations exceeded, which contributed to long-term loyalty and repeat business.

• Collaborated closely with the operations team to facilitate seamless transitions from sales to installation, ensuring that all processes adhered to Protection One's high standards of customer service and compliance with industry regulations.

Title Recruiting & Staffing Agency Los Angeles, CA Sales Manager - Regional Operations Feb 1995 - Aug 2000

• Supervised daily activities across various branch locations, driving regional expansion and optimizing operational effectiveness through strategic oversight and resource allocation.

• Presented compelling proposals to executives of Fortune 500 companies, successfully securing significant contracts that fueled revenue enhancement and broadened business horizons.

• Established key performance indicators and best practices across branches, refining sales methodologies and cultivating a culture of excellence and continuous development among team members.

• Fostered robust relationships with critical stakeholders, utilizing insights to synchronize business strategies with client requirements and emerging market dynamics for sustained competitive success. Mark C. Bloom Anaheim, CA

Account Executive Nov 1989 - Feb 1995

• Spearheaded the launch of innovative product lines, effectively negotiating competitive account structures that significantly bolstered market penetration and elevated client satisfaction levels.

• Engineered customized solutions for diverse clientele, ensuring alignment with specific business objectives while maximizing product efficacy and fostering long-term customer loyalty.

• Collaborated with multidisciplinary teams to synchronize product introductions with comprehensive marketing strategies, amplifying market impact and facilitating seamless entry into competitive landscapes.

• Conducted in-depth analysis of market trends and competitive dynamics, delivering actionable insights that informed strategic planning and optimized account management practices for sustained revenue growth. EDUCATION Adelphi Business College

Bachelor’s, Business Accounting & Marketing

1996

CERTIFICATIONS Project Management Fundamentals, El Camino College SKILLS Sales Management • Strategic Planning • Team Leadership • Customer Relationship Management (CRM) • Budgeting and Forecasting • Market Analysis • Sales Training and Development • Negotiation Skills • Performance Metrics Analysis • Problem-Solving • Communication Skills • Account Management • Business Development

• Data-Driven Decision Making • Operational Efficiency • Networking and Relationship Building • Project Management • Conflict Resolution • Adaptability • Time Management • Customer Service Excellence • Active Listening • Empathy in Service • Client Needs Assessment • Process Improvement • Presentation Skills • Sales Strategy Development • Change Management • Revenue Growth Initiatives • Target Achievement • Stakeholder Engagement

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