Business Intelligence Power Bi

Mike Moore

Manager Business Intelligence

*******.*.*****@*****.*** • 303-***-****

www.linkedin.com/in/mikemoore• Abington Township, PA

Highly analytical and detail-oriented BI manager with extensive experience of developing and implementing actionable and efficient reporting and dashboards for business units. A strong believer in the team concept, growing several highly effective teams from scratch, and led them to recognition and promotions. Proficient in statistical analysis, research methodologies, and visualization techniques. Expert in building and maintaining visualization tools and dashboards to accurately and effectively surface business results, extract valuable information and deliver actionable insights to the leadership. Adept at designing data pipelines, defining novel and critical metrics for the business, and producing custom reporting to provide self-serve access to business end-users.

Technical Proficiencies

Database and Languages:

Netezza, Teradata, Salesforce, Visual Basic, HTML, Crystal Reports XI, SQL, Python, R

Visualization Platforms:

Tableau Power BI, Power Pivot, Hyperion Brio, CorelDraw

Tools:

Access, Excel, Project, Outlook, and PowerPoint

Career Experience

Comcast, Philadelphia, PA November 2021 – October 2024

Sr. Manager 2021 - 2024

Worked with Comcast Business for the Central Division as a full-time virtual manager of an analytics team. Managed a team with five to seven reports who were each responsible for reporting on different sales and marketing channels within Comcast Business. Responsible for several promotions and career advancements, including conversion of interns into full-time employees. I worked on process improvement and optimization. Collaborated with executives and leadership to guide Comcast Business divisions through changing data compliance initiatives and internal data access.

Assisted my director Michael Patton in managing the team and tracking of daily, weekly, and monthly reporting

Was involved heavily in intern recruitment, interviewing, and hiring

Mentor and train my team on best practices for data management/handling and business reorganization.

Cross-training the entire team and have several members promoted/advance along their career paths

Signature Consultants, Fort Lauderdale, FL May 2021 – November 2021

Manager 2021 - 2021

Worked with Comcast Business for the Central Division as a contract manager of an analytics team. Managing a team with five reports who are each responsible for reporting on different channels within Comcast Business. Expanded their individual skill sets and understanding of standard data extraction and handling practices. Coordinated requirements from various stakeholders to drive data-driven insights for small to mid-market business operational and marketing efforts. Utilized BI tools such as Teradata and Toad and data analysis and visualization tools such as Excel and Tableau for daily, weekly, and monthly reports as well as ad hoc requests.

Assisted my director Romy Seals in managing the team and tracking of daily, weekly, and monthly reporting

Produced a weekly headcount report for Central Division

Mentored and trained my team on best practices for SQL coding and data management/handling.

Worked on several initiatives to cross train and develop a knowledge base for the team

DISH NETWORK, Englewood, CO July 2007 – May 2021

Manager 2010 - 2021

Established the Finance Data team and currently, supervise 2 team members. Coordinate with several business units to define reporting requirements, transform the reporting architecture and automate critical reports and weekly dashboards to equip the leadership with data-driven insights and recommendations. Utilize BI tools such as Teradata and Netezza and data analysis and visualization tools such as Access, Excel, Tableau, Power BI, and Power Pivot to fulfil ad hoc data requests, build powerful visual interfaces, condense reporting data and validate financial data. Prepared database backup, recovery, and security procedures to prevent accidental loss or destruction of production databases. Recruit, mentor, and train contractors, and other members of IT department on several Data warehousing tools and techniques. Develop, promote, and furnish extensive feedback to improve the team’s skillset and create highly productive teams.

Formulated a complex process to calculate account level financial metrics to be employed easily and efficiently in the calculations for NPVs, cash flows, COGs, etc. for any customer group.

Reduced the time taken to produce NPV reports for the organization from 6 months to 1 week by optimizing the backend database and utilizing Python to automate the data processing by the analysts allowing for quarterly publishing of the report.

Established and oversaw 2 different teams to provide business intelligence reporting to programming and finance departments.

Data Analyst I & II 2007 - 2010

Employed several BI tools to extract, manipulate and present meaningful insights from Oracle and Teradata databases. Assisted the programming team in building application interfaces with database platforms while productively leveraging capabilities of database servers. Delivered custom reporting solutions using Hyperion Brio, Teradata SQL Assistant, Netezza, Access, and Excel to the senior leadership. Created and maintained Access and SQL databases to track daily sales and perform greater in-depth analysis of customer and cross-over sales data. Optimized databases, devised server and database maintenance routines and performance tuning measures and conducted performance trend analysis to ensure efficient utilization of system resources. Collaborated with IT and Data Warehouse teams to define and monitor novel and critical metrics and KPIs and manage multiple programming and finance projects. Mentored and recruited summer interns.

Reduced the turnaround time significantly for the data projects in the department from 2 months to 2 days thereby earning management appreciation and a promotion.

NEW HORIZONS COMPUTER LEARNING CENTERS, Greenwood Village, CO Mar 2003 – July 2007

Instructor

Devised curriculum and trained existing and new users on Microsoft Office applications such as Excel, Access, Word, Project, Outlook, Frontpage, and PowerPoint. Delivered courses on Windows Operating System, HTML, Crystal Reports XI, Relational Database Design, Project Management Fundamentals, Business writing, and Business Grammar. Refined knowledge of CorelDraw, Visual Basic, SQL, databases, and spreadsheet programs by completing several MS Office certifications.

Optimized the training for Access Database thereby progressing it from Level 1 to Level 3 coursework.

GENESYS CONFERENCING, Highlands Ranch, CO Feb 2002 – Nov 2002

Global Helpdesk

Administered first call resolution and technical troubleshooting support for several conferencing products including web-based and audio platforms. Improved call tracking sheets and generated monthly call agent reports to furnish accurate insights for agent performance to the management. Assisted video department on an ad hoc basis.

Additional Experience

JANUS, Cherry Creek, CO, Senior Technical Trainer

ITC/GLOBAL ACCESS/WILLIAMS CONFERENCING, Centennial, CO, Video Technical Trainer and Coordinator

THE HIBBERT GROUP, Denver, CO, Account Lead

GREAT WEST LIFE ASSURANCE, Greenwood Village, CO, Small Case Account Representative

Education

BA in Communications

University of Colorado at Colorado Springs, Colorado

Professional Training

Dish’s Lead program – Dish Network – 2016

New Manager Training Program – Dish Network – 2010

Licenses & Certifications

Microsoft Office Specialist for Excel, PowerPoint, and Access – Microsoft – 2003

Series 6 License – Issuer – 2000

Certified Video Engineer – PictureTel – 1988

Awards

Outstanding Campaign Co-Chair award – Mile High United Way – 1998

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