Customer Service Representative
Resume:
MIRANDA COLSTON
Kernersville, NC *****
**********@***.***
Dedicated and professional manager with expertise in planning and evaluating department policies, processes, priorities, and performance goals. Experienced in
maintaining a high-performing staff through effective recruitment, onboarding, training, assessment, and promotion strategies. Committed to ensuring consistent achievement of performance goals by closely monitoring data and making necessary adjustments. With over 20 years of experience in the restaurant and bar industry, trained numerous personnel in exceptional customer service practices. Motivated by maintaining customer satisfaction and contributing to company success. Polished and
professional Customer Service Representative with a proven track record of excellence. Held various managerial and supervisory positions within the restaurant industry, including completing a one-year restaurant management training program. Possess exceptional skills in addressing customer inquiries, resolving grievances, and handling billing issues. Comprehensive knowledge of administrative and clerical procedures.
Work History
Prep Cook
Atrium Wake Forest Baptist
Health, Winston-Salem, NC
September 2024 -
Current
Skills
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator. Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
Trained and assisted new kitchen staff members.
Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Followed orders from head chef to establish productive and timely preparation of meals.
Maintained food safety and sanitation standards.
Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
Property management
Cash handling
Financial report writing
Google Suite
Office experience
Hotel experience
Quality assurance
Customer support
Data analysis skills
Office management
Typing
SAP
MRP
Transportation management
systems
Microsoft Excel
Cash register
Supervising experience
Sales
Front desk
Interviewing
Payroll
Manufacturing
LIHTC
Microsoft Access
Cashier, Customer Service, Stocking, Cleaning
Atrium Wake Forest Baptist
Health, Winston-Salem, NC
April 2024 -
September 2024
Managed opening and closing shift kitchen tasks.
Kept kitchen clean and organized by performing daily maintenance tasks.
Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
Prepared and served various food items in fast-paced [Type] environment.
Measured and mixed ingredients according to precise recipes for best results.
Monitored food quality and presentation to maintain high standards.
Coordinated checklists to keep kitchen clean, stocked and sanitary.
Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service. Followed strict standards for food handling and safety, minimizing risks to customers.
Maintaining cash control: Cashiers count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct
Ensuring that shelves, displays, and coolers are stocked with merchandise so that customers can find and purchase what they are looking for
Prep, grab and go meals for easy purchase for visitors and staff Prep, prepare, cook fresh market, items for purchase Checking inventory dates to ensure expired
Products are taken out first in first out rotation
Fill out requisition sheets for inventory
Open and closing duties specified by supervisor on duty Worked flexible schedule and extra shifts to meet business needs.
Answered questions about store policies and addressed customer concerns.
Built relationships with customers to encourage repeat business.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies. Responded promptly to requests for assistance, spills and customer inquiries.
Used POS system to enter orders, process payments and issue receipts.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Tutoring
Microsoft Outlook
Phone etiquette
Financial report interpretation
Hospitality
Guest services
Quality audits
Negotiation
Supply chain management
Communication skills
QuickBooks
Leadership
Word processing
Accounts receivable
Project management
Microsoft Word
Accounting
Teaching
Management
Human resources
Bank reconciliation
Restaurant experience
Customer service
Microsoft Office
Retail sales
Supply chain
Assembly
Google Docs
Data entry
Patient Nutrition Representative
Atrium Wake Forest Baptist
Health, Winston-Salem, NC
February 2024 -
June 2024
Store Manager
Go Green CBD, Winston-
Salem, NC
May 2022 - April
2023
Responsible for delivering and picking up patient meal trays to/from patient rooms as well as transporting patient meal carts to/from kitchen
Responsibilities also include cleaning equipment
Delivers, serves, and retrieves food trays/carts in a courteous, safe, efficient, and sanitary manner following proper protocol Follows fire code and regulatory standards
Communicates with nursing staff as deemed appropriate Resolves issues or concerns with employees, customers and/or departments, particularly meal delivery; provides assistance as deemed necessary
Maintains a 97% or better sanitation rating from the Health Department by following sanitation policies and completing daily/weekly cleaning assignments
Maintains a double gold rating from NSF
Ensures that Sodexo standards are consistently being met Department maintains a minimum average Gold Check score of silver
Maintained food and sanitation standards to prevent food-borne illness and promote health.
Assisted with preparation and serving of food in line with established nutrition guidelines.
Developed nutrition-related policies and procedures to facilitate compliance with regulatory standards.
Monitored food safety and sanitation standards in food service areas.
Managing financial budgets and monitoring costs
Maintaining financial records and reports
Hiring and training staff
Rostering staff
Handling employee issues and conflicts
Event planning
Maintaining quality control on inventory
Ordering supplies
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Top sales out of 15 stores in the country. Top sales person out of 150 employees nationwide.
Maintaining environmental, food safety, and sanitation practices
Maintain procedures for state and local law
POS
Product demos
Medical office experience
Employee evaluation
Telemarketing
Windows
Retail math
Computer skills
Time management
Strategic-
relationship/partnership-
building skills
Retail management
Bookkeeping
Accounts payable
Organizational skills
Clerical experience
Administrative experience
Databases
Technical support
Marketing
Vegetable washing
Safe food handling procedures
Equipment sanitation
Temperature control
Food presentation
Plating
Restaurant and Banquet Setup Server/Hostess Trainer Amway Colosseum/Orlando
Magic, Orlando, FL
February 2018 -
May 2020
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success. Managed inventory control, cash control, and store opening and closing procedures.
Increased sales by 75% with special displays and promotions. Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. Greeting customers and presenting menus
Making suggestions based on customer preferences
Taking and serving food and drink orders
Up-selling when appropriate
Arranging table settings
Keeping tables clean and tidy
Delivering checks and collecting payments
Refilling drinks
Helping with dessert selections
Working closely with upper tier ticket holders
Arranging weight staff for private parties
Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Backing up and assisting bar staff with drink selections for menu of specialty drinks
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Plating for Chief
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Coordinated kitchen activities with front-of-house staff for seamless and service.
Owner/Operator
Styles By KeKey, Orlando, FL June 2014 -
December 2019
OSR/CSR Online Sales Representative/ Customer Service Representative
HSN/QVC, Orlando, FL June 2012 - May
2014
Marketing Direct/ Indirect Sales
1 to 1 Tutor, LLC., Winston-
Salem, NC
October 2011 -
February 2012
Assistant Manager
Hair Artistry of South Park,
Winston-Salem, NC
January 2006 - April
2010
Collections/ Customer Service
Managed and operated Full-Scale salon
Managed all accounting for business, Bank deposits, taxes, accounts payable and receivable
Coordinated appointments, schedules, and phone messages Remote mobile service location
Provided excellent customer service to customers who need to place orders to their accounts
Provided various payment options and explained Flex payment options
Reviewed customer accounts, post payments, and opened and closed accounts
Up-sale Customers to maximize customer experience
Work from home
Contacted and conducted initial interviews with parents selected for the government program
Delivered and set up operations for the program, produced reports and updates of progress on students to schools and to parents
Traveled city to city to ensure No child left behind law was properly being enforced
Set up countywide events to promote sign ups
Taught children and parents how to use computers and databases of computers
Supervised all aspects of the business to ensure that the overall care of all clients were being conducted with the highest level of customer satisfaction
Made a detailed record of all accounting/accounts
payable/receivable and balanced budget
Managed 6 stylists, 6 barbers, 2 manicurists, and 2 estuations Filled in for anyone who was unable to perform a job for the day
Placed orders for stock of products, retail sales
Tele Spectrum, Winston-
Salem, NC
January 2004 -
January 2005
Education
Certificate in Hospitality Management January 2004
Shoneys Training Program, Charlotte, NC
Cosmetology degree in Cosmetology March 2002
Carolina beauty College, Winston-Salem, NC
High school diploma in General Education June 1999 Mount Pleasant High School, Mount Pleasant, NC
Certifications
Assessments
Collections and customer service calls clients at work, home, primary contact and coordinated time and date to receive payment
Skipped traced and contacted clients to insure updated contact information
Mage arrangements for pickup, repossession of items owned by the bank
Assisted customers with their queries and problems by phone and email
Supervised a team of 15 employees
Data Entry 10-Key, helped customers place new orders easily Telephone Sales Representative when needed to step in and take position
Driver's License, 10/01/24
Esthetician License, 10/01/24
Cosmetology License, 05/01/24
Food Handler Certification
Work style: Reliability, 06/01/24, Proficient
Teamwork: Interpersonal skills, 07/01/24, Proficient Customer service, 07/01/24, Proficient
Food service: Customer situations, 04/01/24, Proficient Customer focus & orientation, 02/01/24, Proficient
Retail customer service, 03/01/24, Proficient
Attention to detail, 06/01/24, Proficient
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