General Manager Continuous Improvement

Sean Antonio Randolph

Address: ** **** ****** **. ***#701

Wilkes-Barre PA, 18701

Telephone Cell: 706-***-****

Email Address: ***********@*****.***

Objective: To obtain a professional position, where I can utilize my education, experiences and my professional skills to make a positive contribution to progress and grow within the company.

Experience: ABB General Manager Oct 2022 - Present

Responsible for the effective management of all functions, including warehouse, stock and systems, health and safety, facilities, HR and Finance in a 450,000 sq ft building.

Responsible for ensuring that the ongoing operation consistently exceeds the customer's requirements both in terms of service to customers, budgeted financial goals, KPIs and operational standards.

Providing leadership, motivation and career development to the site management team, ensuring that they achieve excellence on a day-to-day basis.

Responsible for driving high levels of employee engagement and maintaining the Sites excellent reputation within the local community.

Proactive in seeking out initiatives that will support a continuous improvement mindset.

Participating in and delivering facility tours.

Supporting all facility audits with the Compliance Manager.

Ensure the continuity of direction and support to management and administrative staff relative to execution of all daily warehouse operations.

Monitor daily performance of all operations to ensure quality standards are being met, the needs of our customers are being met, regulatory compliance, and that everyone is working safely to achieve the targeted KPI’s.

Coaching and Counseling and development of operations associates.

Participate in the preparation of budgets, capital expenditures, operating expense controls, and inventory performance.

Manage the activities of designated external service providers, contract maintenance, etc.

Review operations reports and other information in order to make effective decisions.

Partner with GM and HR Director on corrective action issues, including termination decisions.

Performing GEMBA walks and looking for continuous improvement opportunities.

Interface with corporate partners in Supply Planning, Customer Service, Finance, and Human Resources to identify business opportunities and resolve issues.

Lowe’s Senior Operations Manager Nov 2020 – Oct 2022

Partners with corporate and the support functions to determine the daily workload (production volume) for the day; ensures that inventory movements in the facility are being monitored appropriately and frequently throughout the day.

Evaluates staffing needs to meet daily demand; works with the Operations Supervisors to move personnel to meet the daily priorities and inventory flow; monitors regularly and adjusts as needed.

Communicates effectively with Operations Supervisors regarding business objectives, safety issues, current issues, upcoming events and demand for the day.

Reports on key performance metrics to upper management and Corporate.

Sets Operations Supervisors up for success; to achieve or exceed key performance indicators, safety, performance and budget targets.

Collaborates with the other operational shifts to ensure consistent processes and expectations.

Collaborates cross-functionally with Support Managers and Operational counterparts to ensure their operational shift has proper communication, short and long-term staffing plans, and is meeting the customer’s needs.

Identifies and acts on needs for efficient operations, safety issues, and bottlenecks.

Reports on key performance and financial figures to upper management and Corporate.

Responsible for the Key Operations Performance metrics of the shift • Identifies and assists in implementing process improvements or new processes launched from Corporate.

Sets goals and communicates clear expectations for associates and provides timely and constructive feedback.

Monitors and manages associate performance, holding them accountable to expected behaviors and performance levels.

Provides resources and support to associates as needed.

Communicates effectively with associates regarding business objectives or current issues.

Provides associates with meaningful developmental opportunities and prepares them for upward promotion if interested.

Sponsors and leads associates through change.

Amazon AMZL DSM/ OM Oct 2018 – Nov 2020

Oversee several Delivery Stations

Oversee the Region’s delivery of Amazon orders to customers.

Ensure Delivery Stations Build, optimize, and assign delivery routes for their Sites.

Ensure Sites Communicate with and respond to Amazon Customer Service associates on delivery exceptions and requests.

Support Amazon operations leadership team in daily operations management of the delivery station, including route assignment, leading meetings, and communicating with internal and external suppliers.

Troubleshoot problems through to resolution, escalating as necessary.

Review and update SOPs as required and KPI.

Participate in Lean/Kaizen, Black Belt, and other Operational Excellence initiatives.

Family Dollar Store Manager May 2015- Oct 2018

Managing the profitable operation of a retail store with emphasis on recruiting, hiring, training and developing store associates in both operations and merchandising

Performing all opening and closing procedures

Implementing all operational and merchandising direction that is communicated from the Store Support Center

Maintaining a high standard of merchandising, placement, store signage, and proper display techniques to create an inviting atmosphere for customers

Assisting in the realization of your store's maximum profit contribution

Protecting all company assets

Maintaining a high level of good customer service

Creative problem solving in the areas of:

Associate Development

Maximizing Sales Potential

Controlling Expense and Shrink

Merchandise Display

Store Signage Placement

Walmart Operations Manager Sept 2012- May 2015

Communicate with (or to) individuals or groups verbally and/or in writing (e.g., customers, suppliers, associates).

Drive and implement the business plan for the area of responsibility to achieve facility goals (e.g., production, quality, safety) and implement operational improvements.

Forecast staffing, workload and performance results to meet business demands for workload and performance results for area of responsibility.

Identify and ensure associate, customer and supplier concerns are resolved, using own judgment or consulting others when needed.

Monitor and ensure area of responsibility's compliance with Logistics and company quality and safety standards, policies, procedures and directives

Prepare, review, and/or analyze business reports, and use information to identify operational improvements (e.g., production, quality, safety).

Supervise and manage associates and leaders in area of responsibility

Managed the staff, budget Financial Reports, and KPI

Coaching and Development of the associates

Sonic Drive Inn New Store Openings and Development Director Jul 2008 – Aug 2012 Wal-Mart Customer Service Manager Aug 2007- Jul 2008

Education: Savannah State University (Aug 2008- Dec 2012)

Completed with a Bachelor of Science Degree in Criminal Justice

Alabama State University (Aug 2007- May 2007)

Bachelor of Business Administration in Business Management. GPA: 3.0 completed one year of study.

Skills: I have a Bachelor of Science Degree from Savannah State University. I’m Proficient in Microsoft Outlook, Microsoft Word and Microsoft Excel software applications. I have a strong knowledge of several warehouse systems such as the following: WMS, LM, WS, CWS, CWMS, Manhattan, and more. experience in an operations/distribution/logistics/retail environment, leadership, supervising, evaluating, mentoring, and developing managers/supervisors and hourly, Problem Solving, Workflow, hiring, developing others, planning, delegation, innovation, Team work, budget, labor allocation, budget planning, P&L knowledge, Continuous Improvement, Team Building, 5S and 6S skilled knowledge in Distribution/ Fulfillment, Warehouse Management, Supply Chain Management, 3PL Management, Strategic Planning, Training, managing workload; I also have change management experience (driving, influencing and inspiring change through communication at all impacted levels) to ensure that the task is done. I am also Serve Safe Certified, First Responder Certified, CPR and AED Certified. I have taken many customer service and HR classes. I am also efficient with the following software packages, in all areas of Microsoft Office, Statistics Software (SPSS), Windows programs, I have also taken a computer applications course while in college.

Activities: Naval Reserve Officer Training Corps (N.R.O.T.C.), Community Assistant, Phi Beta Sigma Fraternity Inc., Volunteer Firefighter and First Responder for Alabama and Georgia, Volunteer for Big Brothers Big Sisters.

Professional References are available upon request

Contact this candidate